House prices keep rising these days. A flat in our city costs ____ now as in 1990.

   A. as three times much                        B. as much three times 

C. much as three times                             D. three times as much

Only when I left my parents for Italy ______ how much I loved them

A. did I realize        B. I realized      

C. had I realized       D. I had realized

The old man remained seated on the grass with his thoughts ________ the faith that the boy is worth ________ .

A. concentrated in ; adopting                      B. focused on ; being adopted

C. attracted to ; to be adopted                    D. concentrated on ; adopting

____ all my homework unfinished, I am not allowed to go online to play games.

--- I borrowed 10 dollars from Cathy, but she insisted that I borrowed 15 dollars from her.

   --- I ______ you the money. Why didn’t you ask me?

A. must lend    B. could have lent    C. would lend    D. should have sent

阅读下面短文，掌握其大意，从每题所给的A、B、C、D四个选项中，选出最佳答案。

The passengers on the bus watched sympathetically as the attractive young woman with the white cane(棍子) made her way carefully up the steps. She   36   the driver and, using her hands to feel the   37   of the seats, walked down and found the   38   which the driver had told her was empty. Then she settled in.

It had been a year since Susan, 34,   39   a medical misdiagnosis (误诊), was suddenly thrown into a world of   40   . Mark, her husband, was an Air Force officer and he loved Susan with all his heart. He   41   her how to rely on her other  42   specifically her hearing, to determine where she was and   43   to adapt herself to the new environment. He helped her befriend the bus drivers who could   44   for her, and save her a seat.

   45  , Susan decided that she was ready to try the   46   on her own. Monday morning, she said good-bye and for the first time, they went their   47   ways.

On Friday morning, Susan took the bus to work as usual. As she was   48   the bus, the driver said, “Lady, I   49   envy you.” Susan had no   50   what the driver was talking about, and asked, “What do you   51   ?”

The driver answered, “You know, every morning for the   52   week, a fine-looking gentleman   53   a military uniform has been standing across the corner   54    you as you get off the bus. He   55   you cross the street safely and he watches until you enter your office building. You are one lucky lady.”           

Tears of gratitude poured down Susan’s cheeks.     

A. thanked                B. asked                      C. discovered         D. paid

A. location                B. shape                      C. size                  D. cost

A. ticket                    B. bus                         C. seat                   D. bag

A. according to           B. instead of               C. thanks to           D. due to

A. anger                   B. darkness                 C. happiness          D. light

A. asked                   B. encouraged              C. taught               D. praised

A. feelings                B. sights                      C. senses                      D. abilities

A. how                     B. when                   C. where                      D. who

A. make out               B. watch out            C. find out                    D. work out

A. Finally                  B. Luckily                C. However           D. Besides

A. visit                    B. trip                              C. bus                   D. work

A. opposite               B. separate                   C. difficult                   D. usual

A. getting on             B. getting in             C. getting off         D. getting up

A. must                     B. may                       C. will                         D. do

A. idea                             B. opinion                C. way                         D. thought

A. want                   B. mean                       C. say                          D. suggest

A. next                            B. old                   C. past                  D. following

A. by                              B. on                    C. with                 D. in

A. searching               B. watching              C. calling              D. noticing

A. looks out               B. takes up               C. believes in        D. makes sure

High-quality customer service is preached(宣扬) by many ,but actually keeping customers happy is easier said than done.

Shoppers seldom complain to the manager or owner of a retail store, but instead will alert their friends, relatives, co-workers, strangers-and anyone who will listen.

Store managers are often the last to hear complaints, and often find out only when their regular customers decide t frequent their competitors, according to a study jointly conducted by Verde group and Wharton school.

“Storytelling hurts retailers and entertains consumers,” said Paula Courtney, President of the Verde group.” the store loses the customer, but the shopper must also find a replacement.”

On average, every unhappy customer will complain to at least four other, and will no longer visit the specific store for every dissatisfied customer, a store will lose up to three more due to negative reviews. The resulting “snowball effect” can be disastrous to retailers.

According to the research, shoppers who purchased clothing encountered the most problems. ranked second and third were grocery and electronics customers.

The most common complaints include filled parking lots, cluttered (塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.

During peak shopping hours, some retailers solved the parking problems by getting moonlighting（业余兼职的）local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.

Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.

Most importantly, salespeople should be diplomatic and polite with angry customers.

“Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly.” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.”

Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.

Why are store managers often the last to hear complaints?

A. Most customers won’t bother to complain even if they have had unhappy experiences.

B. Customers would rather relate their unhappy experiences to people around them.

C. Few customers believe the service will be improved.

D. Customers have no easy access to store managers.

What does Paula Courtney imply by saying “ … the shopper must also find a replacement” (Line 2, Para. 4)?

A. New customers are bound to replace old ones.

B. It is not likely the shopper can find the same products in other stores.

C. Most stores provide the same.

D. Not complaining to the manager causes the shopper some trouble too.

What contributes most to smoothing over issues with customers?

A. Manners of the salespeople.

B. Hiring of efficient employees.

C. Huge supply of goods for sale.

D. Design of the store layout.

To achieve better shopping experiences, customers are advised to _________.

A. exert pressure on stores to improve their service

B. settle their disputes with stores in a diplomatic way

C. voice their dissatisfaction to store managers directly

D. shop around and make comparisons between stores

假设你是新华中学的学生李明，班里从外地转来一名同学张华，他一时无法融入新的班集体，感到很苦恼请根据下列要点给他写一封信：

1．帮他分析原因

2. 给他提出建议(至少两条)

3. 陈述你帮助他的具体打算

注意：1．词数：100左右；

2．信的开头和结尾已给出(不算入总词数)；

Dear Zhang Hua,

I’m sorry to hear that you have trouble in getting along well with the new class. So I hope I can give you a hand. ____________________________________________________________________________

____________________________________________________________________________

—Jim managed to get into his house without the key．_______？

—I don't know. He might have asked someone for help．

       A．What for         B．So what         C．Guess how      D．Who knows

— I think the waiter has forgotten us. We ________ here for over half an hour!

  — I think you’re right. He probably thinks we have already ordered.

A. are waiting   B. have been waiting    C. have waited      D. will wait