完形填空。从1~15个题所给的四个选项(A、B、C和D)中,选出最佳选项,并在答题卡上将该项涂黑。(每题2分,共30分)

     Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest checking out of our Polynesian Village resort (度假胜地) at Walt Disney was asked how she  1   her visit. She told the front-desk clerk she had had a(n)   2   vacation, but was heartbroken about  3   several rolls of Kodak color film(胶卷) she had not yet  4  . At that moment she was particularly  5  over the loss of the pictures she had shot at our Polynesian Luau, as this was a memory she especially treasured.

     Now, please understand that we have no written service rules 6   lost photos in the park.  7   , the clerk at the front desk understood  Disney’s idea of caring for our 8 . She asked the woman to leave her a couple rolls of   9  film, promising she would take care of the rest of our show at Polynesian Luau.

     Two weeks later the guest received a  10   at her home. In it were photos of all the actors of our show, 11   signed by each performer. There were also 12  of the public procession (游行队伍) and fireworks in the park, taken by the front-desk clerk in her own  13   after work. I happened to know this story because this guest wrote us a letter. She said that never in her life had she received such good service from any business.

     Excellent 14    does not come from policy (政策性的) handbooks. It comes from people who  15   --and from a culture that encourages and models that attitude.

A. expected       B. realized       C. paid           D. enjoyed

A. disappointing  B. wonderful     C. uncomfortable  D. important

A. taking         B. dropping       C. losing         D. breaking

A. developed      B. taken          C. washed         D. loaded

A. silly          B. nervous        C. calm           D. sad

A. covering       B. finding        C. making         D. keeping

A. Excitedly      B. Fortunately    C. Therefore      D. Quietly

A. workers        B. guests         C. managers       D. clerks

A. printed        B. shot           C. unused         D. recorded

A. film           B. card           C. camera         D. packet

A. frequently     B. personally     C. alone           D. actually

A. rules            B. pictures        C. handbooks    D. performances

A. case             B. work            C. time            D. position

A. advice          B. experience     C. quality        D. service

A. care             B. serve            C. like           D. know

请认真阅读下列短文,并根据所读内容在文章后表格中的空格里填入最恰当的单词。注意:每空限填1个单词。

Third-generation mobile phones, known as 3G, are the next big step for the telecom industry. Data speed in 3G networks is much quicker than that in present technology. This means users can have high-speed Internet access and enjoy video and CD-quality music on their phones.

“Mobile data is not a dream; it’s not an option but a requirement,” said Len Lauer, head of a US communications company, Sprint PCS, at a 3G conference in Bangkok earlier this month.

With 3G, you can forget about text messages telling you yesterday’s news; a 3G phone can receive video news programs, updated four times a day. Internet access will also be much quicker, making it easier to surf the Web on your phone than on your computer at home.

Face-to-face video calls

Don’t worry about getting lost. 3G phones offer map services so you can find a new restaurant just by pressing a few keys on your handset.

However, the most impressive part of 3G technology is video calling. With live two-way video communication, you can have face-to-face talks with friends and family on your mobile phone.

Many European countries have already launched the service. In May 2000 the US Government issued five license to run 3G wireless services, while the first 3G phones arrived in Italy in March this year.

International telecom companies can’t wait to sell 3G in China, the world’s largest mobile telecommunications market. But they will have to be patient. At the moment, China is busy testing its 3G-based technologies, networks and services. This will be followed by a trial period before the phones can finally hit the shops.

“We need to create a pool of 3G customers before the large-scale commercial launch of the service,” said Fan Yunjun, marketing manager for Beijing Mobile. “We expect that the 3G licenses will be issued late next year.”

Third-generation mobile phones (3G mobile phones)

() ______________

a. Data speed: () ______________ than present technology

b. Video and ) _____ music

c. Video news programs: () ________ four times a day

d. Internet access: quicker and () __________

Impressive functions

a. Offer () __________ services, helping you find your way

b. Provide two-way video () ____________

3G phones in China

a. China is busy () ________ its 3G-based technologies, networks and services.

b. 3G phones should go through a () _______ period before being put into market.

c. 3G phones are expected to be seen () _______ next year.

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