Do you remember last summer , when angry travelers were urging the government to do something about airline customer service ? Airlines     36     to improve , and they adopted (采用)new standards just before Christmas .    37     as another summer nears , plenty of     38     

travelers don’t see much improvement in customer     39     overall .

    This month , the Department of Transportation’s (DOT) office will publish its first critical   40      

on whether airlines are     41     their promises . One survey(调查)suggests problems : the number of     42     to the DOT about the top 10 airlines in the first     43     rose 89% from a year ago .

Hit last summer by passenger complaints  and the threat (威慑)of consumer-protection laws by the    44      , 14 airlines     45     to adopt a set of basic customer-service standards called Customers First . The “12 promises” to passengers were introduced     46     a mjor effort to improve service . Since then , airlines have been redesigning websites , retraining employees and upgrading technology .

Recently , DOT inspector general Kenneth Mead , at McCain’s request , sent 20 examiners to airports to     47     whether each airline is doing what it promised . Mead warns travelers shouldn’t    48      too much . Most of the promises are    49      better communication with customers , not problems with flights .

“Passengers should show more understanding to airlines about their     50     to better air service .” Spokeswoman Shelly Sasson says . “And when     51     are made , it takes a long time for them to be noticed,” she says .

Now , the efforts may be working . During the first quarter , Delta had the second-lowest rate of complaints among the     52     10 carriers .    53     , its rate , along with other carriers’ , is up from last year . McCain and other lawmakers say there may be  a     54     to pass new consumer-protection      55    .

36.A.promised                      B.managed               C.hoped                    D.refused

37.A.So                         B.But                        C.Merely                   D.Even

38.A.skilled                   B.experienced            C.tired                             D.puzzled

39.A.flight                     B.opinion                  C.service                   D.travel

40.A.news                     B.information            C.doubt                     D.article

41.A.honoring               B.making                  C.giving                    D.improving

42.A.problems                      B.travelers                 C.passengers              D.complaints

43.A.quarter                  B.year                       C.month                    D.summer

44.A.customer               B.company               C.government            D.public

45.A.wished                   B.agreed                    C.remembered           D.failed

46.A.to                          B.for                        C.as                          D.by

47.A.explain                   B.discuss                    C.discover                 D.check

48.A.travel                    B.expect                    C.complain               D.suggest   

49.A.aimed at               B.considered as          C.joined to               D.made from

50.A.difficulty                      B.situation                 C.reality                    D.efforts

51.A.suggestions            B.rules                      C.decisions               D.improvements

52.A.large                     B.first                      C.top                        D.bad

53.A.Still                       B.Therefore                C.Instead                   D.Meanwhile

54.A.possibility              B.need                      C.chance                   D.use

55.A.examinations          B.service                   C.laws                      D.reports

Mrs. Jones was over eighty, but she still drove her old car like a woman half her age. She loved driving very fast, and was proud of the fact   1   she had never, in her thirty-five years of driving, been punished   2   a driving offence (犯规,犯法).

Then one day she nearly   3   her record. A police car   4   her, and the policemen in it saw her   5   a red light without stopping. Of course, she was stopped. It seemed   6   that she would be punished.

7   Mrs. Jones came up to the judge, he looked at her seriously and said that she was   8   old to drive a car, and that the   9   why she had not stopped at the red   10   was most probably that her eyes had become weak   11   old age, so that she had simply not seen it.

When the judge had finished what he was   12, Mrs. Jones opened the big handbag she was   13   and took out her sewing. Without saying a word, she   14   a needle with a very small eye, and threaded it at her first attempt.

When she had   15   done this, she took the thread out of the needle again and handed   16   the needle and the thread to the judge, saying, “Now it is your   17. I suppose you drive a car, and that you are quite sure about your own eyesight.”

The judge took the   18   and tried to thread it. After half a dozen tries, he had still not succeeded. The case (案例) against Mrs. Jones was   19, and her record   20   unbroken.

1. A. which           B. when            C. that               D. this

2. A. about           B. on                C. to                 D. for

3. A. kept             B. won             C. missed          D. lost

4. A. watched       B. after            C. followed        D. ran after

5. A. pass             B. go               C. run                D. rush

6. A. sure             B. indeed          C. certain           D. perhaps

7. A. Before          B. While           C. Until             D. When

8. A. so               B. very             C. too                D. quite

9. A. cause           B. reason          C. matter             D. trouble

10. A. light          B. lamp             C. sign               D. one

11. A. with           B. because        C. for                  D. of

12. A. speaking       B. saying           C. talking            D. telling

13. A. holding        B. getting          C. carrying           D. bringing

14. A. took            B. brought         C. picked             D. chose

15. A. almost         B. hardly           C. successfully      D. successful

16. A. both            B. all                C. neither            D. either

17. A. time            B. turn              C. chance             D. job

18. A. thread          B. glasses         C. needles            D. needle

19. A. dismissed     B. passed          C. settled             D. studied

20. A. was             B. kept             C. seemed             D. remained

 0  21056  21064  21070  21074  21080  21082  21086  21092  21094  21100  21106  21110  21112  21116  21122  21124  21130  21134  21136  21140  21142  21146  21148  21150  21151  21152  21154  21155  21156  21158  21160  21164  21166  21170  21172  21176  21182  21184  21190  21194  21196  21200  21206  21212  21214  21220  21224  21226  21232  21236  21242  21250  151629 

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