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| I consider myself something of an expert on apologies. A quick temper has 1 me with plenty of opportunities to make them. In one of my earliest 2 , my mother is telling me, "Don't watch the 3 when you say 'I'm sorry'. Hold your head up and look the person in the 4 , so he'll know you 5 it." My mother thus made the key point of a(n) 6 apology: it must be direct. You must never 7 to be doing something else. You do not 8 a pile of letters while apologizing to a person 9 in position after blaming him or her for a mistake that turned out to be your 10 . You do not apologize to a hostess, whose guest of honor you treat 11 , by sending flowers the next day without mentioning your bad 12 . One of the important things you should do for an 13 apology is readiness to 14 the responsibility for our careless mistakes. We are used to making excuses, which leaves no 15 for the other person to 16 us. Since most people are open-hearted, the no-excuse apology leaves both parties feeling 17 about themselves. That, after all, is the 18 of every apology. It 19 little whether the apologizer is wholly or only partly at fault: answering for one's 20 encourages others to take their share of the blame. | ||||
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| 信息匹配:阅读下列应用文及相关信息,并按照要求匹配信息。 | ||||||
请阅读下列交通卡的信息:
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| 请阅读下列购买者的信息,然后买者拟购买的交通卡: ( )1. Margaret-is a 65-year-old retired woman who lives in Glasgow, Scotland and visits her sister in London four times a year. She usually takes the long-distance train on these journeys and the normal return train fare is £50. ( )2. Bill-is a student living in London and needs to catch the bus to and from university every weekday. The normal cost of the fare is £3 each way. ( )3. Robert-will visit London for l day with his family (wife and 2 daughters) and plans to use the public transport system to see as much of the city as possible. According to his plan they will be catching at least 5 buses or trains that day. Average cost of each fare is £3 per person. ( )4. Jill is a 40-year-old mother who lives in West London and has to travel to the city centre for work each day. To get there she needs to catch a bus to the train station then board the train to work Average cost of each ticket is £3. ( )5. Albert-is a salesman who mainly visits his customers in the city but must also travel to other parts of the country at least twice each month He prefers to travel by train. |