| 完形填空。 | |||
|
There are times when people are so tired that they fall asleep almost anywhere. We can see there | |||
| ( )1.A.way ( )2.A.buying ( )3.A.acts ( )4.A.open ( )5.A.lying ( )6.A.Next ( )7.A.goes on ( )8.A.bravely ( )9.A.leave ( )10.A.size ( )11.A.cushion ( )12.A.action ( )13.A.memory ( )14.A.thinking ( )15.A.changes ( )16.A.up ( )17.A.lucky ( )18.A.in time ( )19.A.dust ( )20.A.tired |
B.track B.folding B.shows B.eat B.waiting B.Every B.ends up B.happily B.shake B.shape B.desk B.position B.reason B.workin B.events B.off B.awake B.at first B.water B.drunk |
C.path C.delivering C.appears C.find C.talking C.Another C.lasts C.loudly C.keep C.weight C.shoulder C.rest C.question C.walking C.ideas C.along C.calm C.as usual C.grass C.lonely |
D.road D.reading D.sounds D.finish D.sitting D.One D.returns D.carelessly D.watch D.strength D.book D.side D.purpose D.driving D.accidents D.down D.strong D.for example D.bush D.lazy |
B. you should not believe the stereotypes you may have heard about Americans
C. none of the stereotypes you may have heard about Americans should be believed
D. none of the stereotypes you may have heard about Americans should not be believed
B. visitors to America
C. American students
D. American filmmakers
B. people who are polite are welcome
C. casual clothing makes others uncomfortable
D. American students are impolite to their teachers
B. it is good manners to wear blue jeans to a wedding
C. Americans usually wear formal clothes in a theater
D.to dress formally makes others feel you are not easy to get on with
| 完形填空 | ||||
| Throughout history man has had to accept the fact that all living things must die. But people now live longer than they__1__.Yet, all living things still show the__2_of aging, which will eventually__3__death. Aging is not a disease, but as a person passes maturity (成熟期), the cells of the body and the__4__ they form do not function as well as they__5__in childhood and teenage years. The body provides less __6__against disease and is more__7__to have an accident. A number of related causes may__8__to aging. Some cells of the body have a fairly long life, but they are not__9__when they die. As a person ages, 10 of brain cells and muscle cells decreases. 11 body cells die and are replaced by new cells. In an aging person the 12 cells may not be as workable or as capable 13 growth as those of a young person. Another 14 in aging may be changes within the cells 15 . Some of the protein chemicals in cells are known 16 with age and become less elastic (有弹性). This is why the skin of old people wrinkles and 17 . This is also the reason why old people 18 in height. There may be other more important chemical changes in the cells. Some complex cell chemicals, such as DNA and RNA, store and 19 information that the cells need. Aging may affect this 20 and change the informationcarrying molecules so that they do not transmit the information as well. | ||||
|
| 任务型读写 请认真阅读下列短文,并根据所读内容在文章后表格中的空格里填入最恰当的单词. 注意:每个空格只填1 个单词. Customer service refers to the way that companies behave towards their customers. It's the quality of service that determines whether the customer remains with the company. However, many a time organizations don't focus on customer relationship management, and that's what makes customers angry, which is one of the reasons why companies lose their customers. So customer service is vital and you should know how to improve it. First of all, you need to realize how important the customers are. It's they who are the boss, and it's because of them that you get your pay checks. So do take your customers seriously. Finding out the needs of the customers is another important customer service tip. You need to ask the customers the right kind of questions and think of the possible solutions which you can provide.Understand how they feel according to a particular situation, their body language, tone of voice and words. Never make assumptions and think that you know what the customers want. Making customers feel they are important is an excellent way to serve them better. Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way. In addition, there are some other skills which will help you to serve your customers better. For example, once you finish solving the problem for the customer, before ending the call, always remember to ask if there is anything else you can do for them. End the call with a "thank you". If customers are angry, let them express their anger completely. Never interrupt or start speaking until they've finished. Once they've finished speaking, try to calm them down by apologizing. In a word, always remember that if the customers remain happy, you'll be in business.
|