| 完形填空。 | |||
| Everyone in business has been told that success is all about attracting and retaining (留住) customers. It sounds simple and achievable. But, 1 , words of wisdom are soon forgotten. Once companies have attracted customers they often 2 the second half of the story. In the excitement of beating off the competition, negotiating prices, securing orders, and delivering the product, managers tend to become carried away. They forget what they regard as the boring side of business- 3 that the customer remains a customer. 4 to concentrate on retaining as well as attracting customers costs business huge amounts of money annually. It has been estimated that the average company loses between 10 and 30 per cent of its customers every year. In constantly changing 5 , this is not surprising. What is surprising is the fact that few companies have any idea how many customers they have lost. Only now are organizations beginning to wake up to those lost opportunities and calculate the 6 implications. Cutting down the number of customers a company loses can make a big 7 in its performance. Research in the US found that a five percent decrease in the number of defecting (流失的) customers led to 8 increases of between 25 and 85 percent. In the US, Domino's Pizza estimates that a regular customer is worth more than $5,000 over ten years. A customer who receives a poor quality product or service on their first visit and 9 never returns, is losing the company thousands of dollars in 10 profits (more if you consider how many people they are likely to tell about their bad experience). The logic behind cultivating customer 11 is impossible to deny. "In practice most companies' marketing effort is focused on getting customers, with little attention paid to 12 them", says Adrian Payne of Cornfield University' School of Management. "Research suggests that there is a close relationship between retaining customers and making profits. 13 customers tend to buy more, are predictable and usually cost less to service than new customers. Furthermore, they tend to be less price 14 , and may provide free word-of-mouth advertising. Retaining customers also makes it 15 for competitors to enter a market or increase their share of a market. | |||
| ( )1. A.in particular ( )2.A.emphasize ( )3.A.denying ( )4.A.Moving ( )5.A.markets ( )6.A.culture ( )7.A.promise ( )8.A.cost ( )9.A.as a result ( )10.A.huge ( )11.A.beliefs ( )12.A.altering ( )13.A.Assumed ( )14.A.agreeable ( )15.A.unfair |
B.in reality B.doubt B.ensuring B.Hoping B.tastes B.social B.plan B.opportunity B.on the whole B.potential B.loyalty B.understanding B.Respected B.flexible B.difficult |
C.at least C.overlook C.arguing C.Starting C.prices C.financial C.mistake C.profit C.in conclusion C.extra C.habits C.keeping C.Established C.friendly C.essential |
D.first of all D.believe D.proving D.Failing D.expenses D.economical D.difference D.budget D.on the contrary D.reasonable D.interest D.attracting D.Unexpected D.sensitive D.convenient |
1. To qualify to be called a slow city, a city must .
a. have less and low-speed traffic
b. be environmentally friendly
c. keep the natural state of the town
d. stop the traditional ways of doing things
e. have a population within 50, 000
a. have less and low-speed traffic
b. be environmentally friendly
c. keep the natural state of the town
d. stop the traditional ways of doing things
e. have a population within 50, 000
A. a, b and d.
B. a, b and c.
C. b, c and e.
D. c, d and e.
B. a, b and c.
C. b, c and e.
D. c, d and e.
2. We can conclude that slow city movement aims to .
A. protect the environment of local schools
B. control the population of big cities
C. give people more time to travel
D. improve quality of life
B. control the population of big cities
C. give people more time to travel
D. improve quality of life
3. Which of the following is NOT true about the slow city movement?
A. The slow city movement was started in Italy.
B. "Slow city" is a movement to eat slowly in Italian cities.
C. The slow city movement has a long history of over 20 years.
D. Only some cities can be considered slow ones
B. "Slow city" is a movement to eat slowly in Italian cities.
C. The slow city movement has a long history of over 20 years.
D. Only some cities can be considered slow ones
4. The slow city movement implies that .
A. people wish to live a traditional life
B. people begin to think about the negative effects of city development
C. people are tired of living in urban areas due to great pressure
D. people need to try a new adventurous style of life
B. people begin to think about the negative effects of city development
C. people are tired of living in urban areas due to great pressure
D. people need to try a new adventurous style of life
5. Which of the following is probably the best title of the passage?
A. The first slow city in China
B. Slow cities in the world
C. Slow cities and the slow city movement
D. How can we make our city a slow city?
B. Slow cities in the world
C. Slow cities and the slow city movement
D. How can we make our city a slow city?
1.The reasons given below about the popularity of E-mail can be found in the passage except .
A.direct and convenient
B.time-saving in delivery
C.money-saving
D.available around the clock
B.time-saving in delivery
C.money-saving
D.available around the clock
2.How is the Internet or net explained in the passage?
A.Electronic routes used to fax or correspond overnight.
B.Electronic routes used to read home and international journals.
C.Electronic routes waiting for correspondence while one is sleeping.
D.Electronic routes connected among millions of users home and abroad.
B.Electronic routes used to read home and international journals.
C.Electronic routes waiting for correspondence while one is sleeping.
D.Electronic routes connected among millions of users home and abroad.
3.Which statement is the closest in meaning to the underlined sentence in the third paragraph?
A.It shrinks time for communication and accelerates discoveries.
B.Although it does not speed up correspondence,it helps make discoveries.
C.It quickens communication even if it does not accelerate discoveries.
D.The quick speed of correspondence may have ill effects on discoveries.
B.Although it does not speed up correspondence,it helps make discoveries.
C.It quickens communication even if it does not accelerate discoveries.
D.The quick speed of correspondence may have ill effects on discoveries.
4.The writer mainly tells that in the last paragraph.
A. E-mail is nowadays becoming a trend
B. E-mail can sometimes be unreliable
C. the presence of E-mail deserves a discussion
D. E-mail users often ignore its disadvantages
B. E-mail can sometimes be unreliable
C. the presence of E-mail deserves a discussion
D. E-mail users often ignore its disadvantages