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| As waiters,we deal with customers every day and when something goes wrong,somehow we have the ability to keep on going.It's our responsibility to_1_the customer. I remember my first_2_ job was at a fine restaurant.One afternoon,the manager informed all the cooks and waiters that a VIP_3_were coming for lunch.The group were_4 VIPs in the city's fashion industry. After the group arrived and got_5_comfortably,drinks were 6 . Normally,the head waiter would be in charge of wine service._7 ,the manager asked me to serve that afternoon.I had_8_done wine service, nor had I ever served a group of twelve. I arranged 12 wine glasses on the tray and went to the table.As I 9 one of the glasses in front of the first customer,somehow I had 10 my grip (抓,握) and six glasses fell on top of a young woman,and then to the floor and 11 in pieces.I felt frightened and my face turned red.I apologized many times to the 12 and to the rest of the group. Quickly,the manager 13 my aid and helped in the cleanup,and sent out their drinks right away.I didn't understand why,but the group were forgiving me and the young woman 14 informed me it was OK. My manager pulled me to the side and said,"If you know why an accident happened, 15 from it and move on.You still have a table to serve and you can't show your 16 or your disappointment. Mistakes and accidents do happen.Keep your 17 up and be confident.The glasses are replaceable." I understood why he was truly a well 18 restaurant manager within the neighborhood.His 19 relationship with the group made the situation 20 and the group forgave me for that. | ||||
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B. shoes and boots
C. clothes
D. new stock
B. because they were old.
C. because they were out of fashion.
D. because the store wanted to make room for new store.
B. She didn't need a bag for her shoes.
C. She wanted a bag for her shoes.
D. She wanted to try the shoes on her feet.
B. Where is your pair of shoes?
C. Have you paid for your shoes?
D. Do they fit your feet?
B. She was wearing the shoes she bought.
C. She put them into her handbag.
D. She had sold them to somebody else.
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In 1941 | ||||
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| Mr Glen is a millionaire.Five years ago,after returning from abroad to his motherland, he_1_up his small company.Speaking of success,Glen often tells us a story about his_2_expensive"school"fee.He always owes his success to it. At that time,Glen,who already got a Ph.Degree,decided to return to the homeland, starting a company.Before_3_,he bought a Rolex watch with the _4_made through years of work after school and the scholarships.At the airport he had to accept the routine customs check.The watch on his wrist was also demanded to be _5_ down for inspection.Glen knew that carrying the _6_goods out had to pay the tax.And he worried about paying_7_ for his watch.So when he was checked, he told a lie that his watch was a worthless_8_.When he was_9_of his "smarts",immediately, 10 the presence of Glen, the officers hit the watch,which 11 nearly ¥100,000,into pieces at hearing Glen's words.Glen was amazed. 12 he understood why,he was taken to the office to be 13 strictly.For many times of entry? exit 14 he knew that only those people in the"blacklist"would"enjoy"this special treatment.The officers looked out everything carefully in the box,and warned him 15 time of entry and exit he must accept the check and if 16 reusing and carrying fake and shoddy(劣质的)goods,he would be charged according to law!Suddenly,his face turned red,and he had nothing in mind after 17 the plane for long. After returning to the homeland,he often told the story to his family,and his employees,too.He said that this made a deep 18 on him,because the additional high"school"fee that he had ever paid made him realize the value of 19 , which he would 20 as the secret of his success forever. | ||||
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