2. Why should a shopkeeper take the complaining seriously?
A. Because he thinks it is the shopper's responsibility.
B. Because the buyer has entered an agreement with him.
C. Because he doesn't know how to repair a faulty article.
B. Because the buyer has entered an agreement with him.
C. Because he doesn't know how to repair a faulty article.
3. What should one do when complaining in person?
A. One should write a letter of complaint.
B. One should see both the shop assistant and the owner.
C. One should speak directly to the person in charge.
B. One should see both the shop assistant and the owner.
C. One should speak directly to the person in charge.