-It’ll take at least 2 hours to do this! -Oh, !I could do it in 30 minutes． [ ] A．come on B．pardon me C．you are right D．don’t mention it 题目和参考答案——青夏教育精英家教网—

题目内容

－It’ll take at least 2 hours to do this!

－Oh, ________!I could do it in 30 minutes．

[　　]

A．come on

B．pardon me

C．you are right

D．don’t mention it

答案：A
解析：

　　此题考查交际用语，考生只有平时注意摸透英美人的对话习惯，方能过关。pardon me是“原谅我”的意思，多用于没听清对方的话时，是希望对方再重复一遍的用语。you are right意为“你是对的”。don’t mention it“不用客气”是对对方表示感谢的回答用语。

　　甲说“至少要花2个小时做这项工作”；乙说“得了吧，我能在30分钟之内做完它”。come on有“得了吧”的意思，符合句意。

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New media has been growing fast and influencing people’s lives in ways few things have done before. In 2010, China’s new media industry witnessed explosive development. But with “new” comes uncertainties and challenges. The following are brief reviews on the development of China’s new media and outlooks on its future.
I. Micro-blogging (微博)
Short and convenient, micro-blogs also experienced “a big bang” in China last year, with the number of micro-bloggers at China’s popular portal(门户网站) sina.com.cn almost doubling in less than six months. Afterwards, the other three major web portals, including sohu.com, qq.com and 163.com, each set up their own micro-blogging services. With more government officials and entities(实体) registering, China’s micro-blogging services are expected to play a more important role in connecting the public and the governments in 2011.
第一节                         Search Engines
Baidu’s position in the search engine market would face fierce challenges from sohu.com,
Microsoft’s Bing and goso.cn from the People’s Daily. Xinhua is also preparing to start its search engine together with China Mobile, a leading company in mobile networks. Goso and Xinhua both have the advantage of providing content, while Bing has a big edge in technology and funds. They are expected to pose threats(威胁) to Baidu in 2011.
第二节                         Internet of Things
IoT refers to a network of real-world objects linked by the Internet and interacting through on-line services. China set up its first IoT research center in Shanghai in March 2010.Within the same week, Premier Wen Jiabao stated in the annual government report that it would “accelerate the research and development, as well as application of the Internet of Things. ”
However, some experts say China’s IoT is still in an early stage, and it’ll take a long time for it to let the public enjoy its full functions.
40. What is the text mainly about?
A. Some major media in China.
B. China’s new media and its future.
C. The development of China’s on-line services.
D. China’s early-stage IoT and its major functions.
【小题1】How many web portals are mentioned in Paragraph 2?

【小题2】 Which of the following will be Xinhua’ s partner to start a search engine?

【小题3】 What does the underlined part “a big bang” in Paragraph 2 probably mean?

A．a deafening sound	B．an explosive development
C．a terrible damage	D．a demanding challenge

A Leap(跳跃)to Honor

Leaping on a narrow balance beam(平衡木) is not easy.But Lola Walter, a 13－year－old gymnast, is an expert at it.

To perfect her skills, Lola ____ for four hours a day, five days a week.At the state championships in March, she finished seventh out of 16 girls.

That's especially impressive，____she is legally blind, born with a rare condition that causes her eyes to shift(移动)constantly.She often sees double and can't ____ how far away things are.

When she was little, her mom ___ that even though she couldn't see ____ , she was fearless.So her mom signed her up for gymnastics when she was three.She loved the ____ right away and gymnastics became her favorite.

Though learning gymnastics has been more ____ for her than for some of her teammates, she has never quit.She doesn't let her ____ stop her from doing anything that she wants to.

She likes the determination it takes to do the sport.Her biggest ____ is the balance beam.Because she has double vision, she often sees two beams.She must use her sense of touch to help her during her routine.Sometimes she even closes her eyes.“You have to ____ your mind that it'll take you where you want to go，” says Lola.

To be a top－level gymnast, one must be brave.The beam is probably the most ____ for anyone because it's four inches wide.At the state competition, Lola didn't fall ____ the beam.In fact, she got an 8.1 out of 10——her highest score yet.

Lola doesn't want to be ____ differently from the other girls on her team.At competitions, the judges don't know about her vision ____.She doesn't tell them, because she doesn't think they need to know.Her mom is amazed by her ____ attitude.

Lola never thinks about ____.She is presently at level 7 while the highest is level 10 in gymnastics.Her ____ is to reach level 9.She says she wants to be a gymnastics coach to pass down what she's learned to other kids ____ she grows up.

Lola is____of all her hard work and success.She says it's helped her overcome problems in her life outside gymnastics too.Her ____ for others is “just believe in yourself”．

1.A.runs? B．teaches? C．trains? D．dances

2.A.since? B．unless? C．after? D．though

3.A.tell? B．guess? C．assume? D．predict

4.A.suspected? ????????????? B．remembered? C．imagined? ????????????? D．noticed

5.A.deeply? B．well? C．ahead? D．closely

6.A.task? B．sport? C．event? D．show

7.A.boring? ????????????? B．enjoyable?? C．difficult? ????????????? D．satisfactory

8.A.talent? B．quality? C．nature? D．condition

9.A.doubt? B．advantage? C．challenge? D．progress

10.A.examine? B．express? C．open? D．trust

11.A.fearful? ????????????? B．harmful? C． unfair? ????????????? D．inconvenient

12.A.to? B．on? C．off? D．against

13.A.greeted? B．treated? C．served? D．paid

14.A.pains? B．stresses? C．injuries? D．problems

15.A.positive? B．friendly? C．flexible? D．cautious

16.A.defending? ????????????? B．quitting? C．winning? ????????????? D．bargaining

17.A.standard? B．range? C．view? D．goal

18.A.until? B．as? C．when? D．before

19.A.proud? B．tired? C．ashamed? D．confident

20.A.plan? ????????????? B．advice C．reward? ????????????? D．responsibility

No matter what type of business you run, it has to deal with situations in which things go wrong from your customer’s point of view. Complaints can be a great source of information for the organizations. So it’s important to learn to deal with customer complaints efficiently.

Firstly, listen actively to what the customer has to say by keeping comfortable eye contact and giving full attention with no interrupting. You should also show your customer that you do understand him.

Secondly, when receiving a complaint you should apologize for the failure the customer has identified. It’s important for you to know that your apology must appear authentic to the customer, and not an empty exercise. And also you should show the customer you’ve accepted the responsibility and provide him with choices if you have some in hand or otherwise assure the customer you’ll do something about his complaint.

Thirdly, talk with the consumer and discover the best means to resolve his problem. There will be times when, after gathering the facts of a situation, you’ll be unable to resolve the problem immediately. In this case it’s important to let your customer know how long it’ll take to take action on his complaint.

Fourthly, a simple “Thank you” is one way to let the customer know you appreciate the time and effort he has taken to inform you about a problem with your company’s service or product you need to know about.

Lastly, give your customer something that shows your appreciation for him giving the feedback to you. And let him know you’re sorry for the mistake that was made. It isn’t necessary to give something that is costly; but a coupon(赠券) for a free drink or movie is fine.

Your professional and well-organized method of dealing with your customer complaints is one more way that will make you stay ahead of your competitors.

1.What does the passage mainly talk about?

A. Importance of dealing with customer complaints.

B. Effects of customer complaints on business.

C. Tips for handling complaints from customers.

D. Several factors resulting in customer complaints.

2.The author thinks that customer complaints _____________.

A. are easy to deal with B. are really quite annoying

C. can actually be avoided D. are sometimes beneficial

3.The underlined word “authentic” in Paragraph 3 most probably means _______.

A. touching B. believable C. attractive D. clever

4.According to the passage, what is the first thing you should do when facing the customer complaints?

A. Showing sincere attitude.

B. Making an honest apology.

C. Making an absolute promise.

D. Listening to the complaint attentively.

A Leap（跳跃）to Honor

Leaping on a narrow balance beam（平衡木） is not easy. But Lola Walter, a 13-year-old gymnast, is an expert at it.

To perfect her skills, Lola 36 for four hours a day, five days a week. At the state championships in March, she finished seventh out of 16 girls.

That’s especially impressive, 37 she is legally blind, born with a rare condition that causes her eyes to shift constantly. She often sees double and can’t _38 how far away things are.

When she was little, her mom 39 that even though she couldn’t see 40 , she was fearless. So her mom signed her up for gymnastics when she was three. She loved the 41 right away and gymnastics became her favorite.

Though learning gymnastics has been more 42 for her than for some of her tournaments, she has never quit. She doesn’t let her _43 stop her from doing anything that she wants to.

She likes the determination it takes to do the sport. Her biggest 44_ is the balance beam. Because she has double vision, she often sees two beams. She must use her sense of touch to help her during her routine. Sometimes she even closes her eyes. “You have to 45_ your mind that it’ll take you where you want to go,” says Lola.

To be a top-level gymnast, one must be brave. The beam is probably the most 46 for anyone because it’s four inches wide. At the state competition, Lola didn’t fall 47 the beam. In fact, she got an 8.1 out of 10---- her highest score yet.

Lola doesn’t want to be 48 differently from the other girls on her team. At the competitions, the judges don’t know about her vision _49 _. She doesn’t tell them, because she doesn’t think they need to know. Her mom is amazed by her _50 attitude.

Lola never thinks about 51__. She is presently at level 7 while the highest is level 10 in gymnastics. Her 52 is to reach level 9. She says she wants to be a gymnastics coach to pass down what she’s learned to other kids 53 she grew up.

Lola is 54 of all her hard work and success. She says it’s helped her overcome problems in her life outside gymnastics, too. Her 55 for others is “just believe yourself”.

1. A．runs B．teaches C．trains D．dances

2. A．since B．unless C．after D．though

3. A．tell B．guess C．assume D．predict

4. A．suspected B．remembered C．imagined D．noticed

5. A．deeply B．well C．ahead D．closely

6. A．task B．sport C．event D．show

7. A．boring B．enjoyable C．difficult D．unsatisfactory

8. A．talent B．quality C．nature D．condition

9. A．doubt B．advantage C．challenge D．program

10. A．examine B．express C．open D．trust

11. A．fearful B．harmful C．unfair D．inconvenient

12. A．to B．on C．off D．against

13. A．greeted B．treated C．served D．paid

14. A．pains B．stresses C．injuries D．problems

15. A．positive B．friendly C．flexible D．caution

16. A．defending B．quitting C．winning D．bargaining

17. A．standard B．range C．view D．goal

18. A．until B．as C．when D．before

19. A．proud B．tired C．ashamed D．confident

20. A．plan B．advice C．reward D．Responsibility

第二节完形填空（共20小题；每小题1.5分，满分30分）

阅读下列短文，从每小题的A、B、C、D四个选项中选出可以填入空白处的最佳选项。

　　Pete Rose was a great baseball player. Though I have never met him, he taught me something 　31 that changed my life.

　　Pete was being 　32 in spring training the year he was about to break Ty Cobb’s all-time hits record. Suddenly one reporter asked him, “Pete, you only need 78 hits to reach your nearest 　33 . How many at-bats（击球）do you think it’ll take you to get the 78 hits？” Without hesitation, Pete just 　34 at the reporter and said,“78.” The reporter yelled back, “Ah, come on, Pete, you don’t think you’ll get 78 hits in 78 at-bats, do you？”

　　Mr. Rose calmly 　35 his philosophy with the reporters who were 　36 waiting for his reply to the claim.“Every time I 　37 up to the plate（击球区），I 　38 to get a hit! 　39 I have it in mind，I have no right to step into the batter’s（击球手）box! It is 40 expectation that has enabled me to get all of the hits in the first place.”

　　When I thought about Pete Rose’s 　41 and how it applied to everyday 　42 ，I felt a little embarrassed. As a business person，I was hoping to increase my 　43 . As a father，l was hoping to be a good dad. As a married man，I was hoping to be a good husband. The truth was that I was a fairly good salesperson，I was not so 44 a father，and I was an okay husband. I immediately decided that being okay was not 　45 ! I wanted to be a great salesperson，a great father and a great husband. I 　46 my attitude to a positive one，and the results were 47 .I was fortunate enough to win a few sales trips，I won Coach of the Year in my 48 baseball league，and I share a loving relationship with my wife，Karen，with whom I am 49 to enjoy the rest of my life!

　50 ，Mr. Rose!

31．A．reliable 　　　　B．enjoyable 　　　　　　C．valuable　　　　　 D．unbelievable

32．A．admired 　　　　 B．interviewed 　　　　　C．watched 　　　　　 D．trained

33．A．decision 　　　　B．record 　　　　　　　 C．level 　　　　　　 D．goal

34．A．stared 　　　　　B．shouted 　　　　　　　C．glared 　　　　　　D．pointed

35．A．enjoyed 　　　　 B．shared 　　　　　　　 C．discussed 　　　　 D．reviewed

36．A．anxiously 　　　 B．nervously 　　　　　　C．cheerfully 　　　　D．impatiently

37．A．climb 　　　　　 B．jump 　　　　　　　　 C．drive 　　　　　　 D．step

38．A．seem 　　　　　　B．fail 　　　　　　　　 C．expect 　　　　　　D．compete

39．A．Though 　　　　　B．Unless 　　　　　　　 C．Because 　　　　　 D．When

40．A．abrupt 　　　　　B．simple　　　　　　　 C．positive 　　　　　D．considerate

41．A．plan 　　　　　　B．idea 　　　　　　　　 C．ability 　　　　　 D．behaviour

42．A．agenda 　　　　　B．exercise 　　　　　　 C．work 　　　　　　　D．lire

43．A．sales 　　　　　 B．skills 　　　　　　　 C．experiences 　　　 D．experiments

44．A．wise 　　　　　　B．kind 　　　　　　　　 C．mean 　　　　　　　D．bad

45．A．explicit 　　　　B．helpful 　　　　　　　C．enough 　　　　　　D．practical

46．A．changed 　　　　 B．added 　　　　　　　　C．devoted 　　　　　 D．contributed

47．A．hopeful 　　　　 B．amazing 　　　　　　　C．funny 　　　　　　 D．disappointing

48．A．son’s 　　　　　B．wife’s 　　　　　　　C．friend’s 　　　　 D．customer’s

49．A．supposed 　　　　B．expected 　　　　　　 C．encouraged 　　　　D．determined

50．A．Good luck 　　　 B．Best regards 　　　　　C．Thanks 　　　　　 D．Congratulations

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