根据短文内容.从短文后的选项中选出能填入空白处的最佳选项.选项中有两项为多余选项.Customer service refers to the way that companies behave towards their customers. 1. However, many a time organizations don’t focus on customer relationsh 题目和参考答案——青夏教育精英家教网—

题目内容

根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

Customer service refers to the way that companies behave towards their customers. 1. However, many a time organizations don’t focus on customer relationship management, and that’s what makes customers angry, which is one of the reasons why companies lose their customers. 2.

First of all, you need to realize the great value of the customers. It’s they who are the boss, and it’s because of them that you get your pay checks. So do take your customers seriously.

3.You need to ask the customers the right kind of questions and think of the possible solutions which you can provide. Understand how they feel according to a particular situation, their body language, tone of voice and words they speak. Never make assumptions （臆断）and think that you know what the customers want.

4. Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way.

In addition, there are some other skills which will help you in serving your customers better. For example, once you finish solving the problem for the customers, before ending the call, always remember to ask if there is anything else you can do for them. End the call with a “thank you”. If the customers are angry, let them express their anger completely. 5.Once they’ve finished speaking, try to calm them down by apologizing.

In a word, always remember that if the customers remain happy, you’ll be in business.

A. Never interrupt or start speaking until they’ve finished.

B. You can bring in as many new customers as you want.

C. So customer service is important and you should know how to improve it.

D. Finding out the needs of the customers is another important customer service tip.

E. Making customers feel they are important is an excellent way to serve them better.

F. It’s the quality of service that determines whether the customer remains with the company.

G. More companies are finding that their customer service should not be limited to stores.

练习册系列答案

金版教程作业与测评高中新课程学习系列答案

相关题目

Welcome to Marksdale State Park

Where fun, fitness, and education come together

Don’t miss our new summer classes available during May 23- Aug 5!

Swimming lessons: Ages 4—adult. Cost: $ 5 per class or $ 15 for one month.

Hiking: Have a state park keeper hike through our paths with you and teach you about the park’s wildlife and plants.

Soccer: Our youth soccer program is unusual in that it is non-competitive. Different teams are formed every day. The focus is on each player learning to work as a team, not on one team winning it all.

Boating: These classes are only for 20-year-olds and above. Fishing is only allowed with a permit.

Bicycling: We have special paths built for bicyclists. Signs are posted for self-guided tours of our park. Group cycling is also available with a park guide. Paths range from easy to challenging.

A message from the director:

Hiking paths! Sport fields! Playgrounds! Campgrounds! Fun activities! Located on McQueeney, Marksdale State Park offers something for everyone. We have a number of plants and animals, which are in danger of dying out, being protected in our park. Sign up for one of our new summer community classes, or take a camping trip with your friends or family!

Glen Harwood, Park Director

1.If you plan to learn to swim from June 1st to July 31st, you should pay ______.

A. $5 B. $15 C. $25 D. $30

2.Which of the following activities is only intended for adults?

A. swimming B. boating C. hiking D. bicycling

3. What can we learn about Marksdale State Park?

A. Many endangered plants can be found there.

B. Special paths will soon be built for bicyclists.

C. It is a park full of fun activities and sea animals.

D. The youth soccer program focuses on how to win.

假设你是学生李华，进入高三后你发现很多同学为了学习不吃早饭，经常熬夜等不健康学习生活方式。学校校报的英语专栏正在开展以“健康生活方式”为主题的英语征文活动，你打算投稿。请根据以下提示信息写一篇英语短文。

1．指出现在部分高三同学不健康的学习生活方式；

2．结合实际从以下三方面提出具体健康生活方式：

a．膳食； b．体育锻炼； c．人生态度。

注意：1．词数100左右；

2．可适当增加细节．以使行文连贯。

假定英语课上老师要求同桌之间交换修改作文，请你修改你同桌写的以下作文。文中共有10处错误，每句中最多有两处。错误涉及一个单词的增加、删除或修改。

增加：在缺词处加一个漏字符号(Λ)，并在其下面写出该加的词。

删除：把多余的词用斜线(＼)划掉。

修改：在错的词下划一横线，并在该词下面写出修改后的词。

注意：

1．每处错误及其修改均仅限一词；

2．只允许修改10处，多者(从第11处起)不计分。

Last month the Students’ Union of our school organize an English Speech Competition. At first I didn’t show some interest and wasn’t very much confident. Then my English teacher Mr Smith encouraged me. Inspiring by my teacher, I signed up for the competition and made fully preparations for it. Two weeks later the time I had been looking forward to coming and it was his turn. Glancing at my teacher’s smiling face, I built up my confidence and I was one of the winner.

But my teacher’s encouragement, I couldn’t have won the first prize. I’m proud of Mr Smith or the wonderful experience.

I was never very neat, while my roommate Kate was extremely organized. Each of her objects had its place, but mine always hid somewhere. She even labeled（贴标签） everything. I always looked for everything. Over time, Kate got neater and I got messier. She would push my dirty clothing over, and I would lay my books on her tidy desk. We both got tired of each other.

War broke out one evening. Kate came into the room. Soon, I heard her screaming. “Take your shoes away! Why under my bed!” Deafened, I saw my shoes flying at me. I jumped to my feet and started yelling. She yelled back louder.

The room was filled with anger. We could not have stayed together for a single minute but for a phone call. Kate answered it. From her end of the conversation, I could tell right away her grandma was seriously ill. When she hung up, she quickly crawled（爬）under her covers, sobbing. Obviously, that was not something she should not go through alone. All of a sudden, a warm feeling of sympathy rose up in my heart. Slowly, I collected the pencils, took back the books, made my bed, cleaned the socks and swept the floor, even on her side. I got so into my work that I even didn’t notice Kate had sat up. She was watching, her tears dried and her expression one of disbelief. Then, she reached out her hands to grasp mine. I looked up into her eyes. She smiled at me, “Thanks.”

Kate and I stayed roommates for the rest of the year. We didn’t always agree, but we learned the key to living together: giving in, cleaning up and holding on.

1.What made Kate so angry one evening?

A. She couldn’t find her books.

B．She heard the author shouting loud.

C．She got the news that her grandma was ill.

D．She saw the author’s shoes beneath her bed.

2.The author tidied up the room most probably because _______.

A．she was scared by Kate’ s anger

B．she hated herself for being so messy

C．she wanted to show her care

D．she was asked by Kate to do so

3.How is Paragraph 1 mainly developed?

A．By analyzing causes.

B．By showing differences.

C．By describing a process.

D．By following time order.

4.What might be the best title for the story?

A．My Friend Kate

B．Hard Work Pays Off

C．How to Be Organized

D．Learning to Be Roommates

为了使我们的校园更美好。作为学生会主席的你，向全校学生倡议要形成环保意识，让同学们明白保护环境是我们中学生应尽的责任。请根据下面内容写一份倡议书，要点如下：

1. 节电、节水；

2. 采用公共交通方式；

3. 不乱扔垃圾，拒绝使用一次性筷子及塑料袋，支持“光盘行动”。

注意：

1. 次数100左右；

2. 可以适当增加细节，以使行文连贯；

3. 开头和结尾已经给出，不计入总词数。

参考词汇：一次性筷子once-off chopsticks ; 光盘行动 “clear your plate” campaign

Dear friends,

_______________________________________________________________________________

Thank you!

Student Union

Harper Lee, whose 1961 novel To Kill a Mockingbird on the racial troubles of the American deep south, has died at the age of 89.

Until last year, Lee had been something of a one-book literary legend. To kill a Mockingbird sold more than 40 million copies around the world and earned her a Pulitzer prize, remaining a towering presence in American literature. Another novel, Go Set A Watchman, was controversially published in July 2015 as a “sequel” to Mockingbird, though it was later confirmed to be Mockingbird’s first draft.

But from the moment Mockingbird was published to almost instant success, the author consistently avoided public attention. Lee had lived for several years in a nursing home near the house in which she had grown up in Monroeville, Alabama—the setting for Maycomb of her famous book. Her neighbor for 40 years, Sue Sellers, said, “She was such a private person. All she wanted was privacy, but she didn’t get much. There was always somebody following her around.”

James Naughtie, BBC Books Editor, commented on the novels of Harper Lee: “I think she stands, particularly among American readers, as someone who shone a light into a very dark place. She was writing at a time when people were beginning to lift the lid on everything in the South which they’d chosen not to understand. That all changed in the 1960s. So I think her status for writing that book in its extraordinarily direct way will remain.

1.What does the underlined part in Paragraph 2 probably mean?

A. Lee became successful with stories on American south.

B. People owe Lee’s success to luck to some degree.

C. Mockingbird makes Lee a wonder in American literature.

D. Mockingbird was a bestseller by selling 40 million copies.

2.What does “Maycomb” in Paragraph 3 probably refer to?

A. A nursing home.

B. Lee’s hometown.

C. A fiction place.

D. A main character.

3.Which best describes Americans’ attitude towards racial troubles before the 1960s?

A. Tolerant.B. Unconcerned.C. Sympathetic.D. Dissatisfied

4.What can we learn from the text?

A. Lee based all her stories on her life.

B. Lee had to avoid being followed by her fans.

C. Lee wrote Go Set A Watchman before Mockingbird.

D. Lee lived in the house where she grew up for the whole life.

Mrs. Blake teaches English in a large school in the inner area of a big city on the west of coast. Even since she was a young girl, she has wanted to become a teacher. She has taught eight years now and hasn’t changed her mind. After she graduated from high school， she went on to college. Four years later，she received her bachelor’s degree （B A） in English and her teaching certificate（证书）. Then she went to teach in the secondary schools of her state. In the summers，Mrs. Blake takes more classes； she hopes to get a master’s degree （M A）. With an MA，she will receive a higher salary and if possible， she hopes to get a doctor’s degree as well. The school day at Mrs. Blake’s high school，like that in many high schools in the United States，is divided into one hour each. Mrs. Blake must teach five of these periods. During her free period，which for her is from 2 to 3 P.M. ，Mrs. Blake must meet with parents，make out examinations，check assignments at all，Mrs. Blake works continuously from the time she arrives at school in the morning till the time she leaves for home late in the afternoon.

1.How long is it since Mrs. Blake graduated from middle school?

A. four years B. eight years

C. twelve years D. twenty years

2.According to the article，which is the right order of the degrees a person can receive after going to university?

A. a doctor’s degree – a bachelor’s degree – a master’s degree

B. a bachelor’s degree – a master’s degree – a doctor’s degree

C. a master’s degree—a bachelor’s degree – a doctor’s degree

D. a bachelor’s degree – a doctor’s degree—a master’s degree

3.How many degrees has Mrs. Blake achieved so far ?

A. one B. two C. threeD. none

4.Which of the following sentences is not true?

A. Mrs. Blake teaches in the inner area of big city on the east of the United Sates

B. Mrs. Blake has turned her wish of becoming a teacher into reality.

C. Mrs. Blake is still studying in her holidays in order to get higher degrees.

D. The working hours in the school where Mrs. Blake works are similar to those of many other high schools in the states.

5.According to the third paragraph，Mrs. Blake is ______ during the school day.

A. lonely B. free C. funny D. busy

We went through a period ________ communications were very difficult in the rural areas.

A. whichB. whoseC. in whichD. with which

试题分类