题目内容

_____ being too large, the color and the style of the dress suit me well.

A. Apart from B. As well as

C. Besides D. Instead of

A

【解析】

试题分析:考查同义词或短语的辨析。根据句意“除了太大,这件衣服的颜色和款式都适合我。”应选apart from除---之外、此外; as well as…也;as well as…除---之外还有---;instead of…代替,所以选A

考点:考查同义词或短语的辨析。

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Obesity is common these days. This is because of the inactive lifestyle and the fast pace of life 1. . There are some basic rules and physical exercises you can follow in your daily life to lose weight.

Drinking enough water throughout the day can help to get out of the waste material from your body. On average, you must drink eight glasses of water every day.

2. .Practice the same thing at work, like parking your car a mile away from the office and walking. Take the stairs and avoid elevators at workplace. These are simple things which you can include in your life-style so that you can lose weight more quickly.

Both Cardiovascular(心血管的) exercises and weight training are very helpful ways to lose weight. 3. For quick weight loss, you should do these exercises 5 days a week. You can spare 30 minutes every day from your busy schedule for doing these exercises.

There are diets which help to lose weight fast, however, they are very risky. Doctors advise eating a healthy diet to lose weight. 4. Eating a healthy breakfast helps a lot in losing weight, as it is responsible to keep a normal metabolism(新陈代谢).

5. Do not depend on a single way of losing weight. Do all these activities with devotion and dedication and stay motivated. Have patience and you will see the difference.

A. Besides, the fast food is increasing day by day.

B. No one can refuse the delicious junk food now.

C. Eat healthy foods instead of junk and high calorie foods.

D. The young people should do more exercises to keep healthy.

E. Physical activities even like gardening can help to lose weight.

F. There must be a perfect balance between the activities and diet.

G. Both these exercises can be performed for 30-45 minutes every day.

No matter what type of business you run, it has to deal with situations in which things go wrong from your customer’s point of view. Complaints can be a great source of information for the organizations. So it’s important to learn to deal with customer complaints efficiently.

Firstly, listen attentively to what the customer has to say by keeping comfortable eye contact and giving full attention with no interrupting. You should also show your customer that you do understand him.

Secondly, when receiving a complaint you should apologize for the failure the customer has identified. It’s important for you to know that your apology must appear authentic to the customer, and not an empty excuse. And also you should show the customer you’ve accepted the responsibility and provide him with choices if you have some in hand or otherwise assure the customer you’ll do something about his complaint.

Thirdly, talk with the consumer and discover the best means to resolve his problem. There will be times when, after gathering the facts of a situation, you’ll be unable to resolve the problem immediately. In this case it’s important to let your customer know how long it’ll take to take action on his complaint.

Fourthly, a simple “Thank you” is one way to let the customer know you appreciate the time and effort he has taken to inform you about a problem with your company’s service or product you need to know about.

Lastly, give your customer something that shows your appreciation for him giving the feedback to you. And let him know you’re sorry for the mistake that was made. It isn’t necessary to give something that is costly; but a coupon(赠券) for a free drink or movie is fine.

Your professional and well-organized method of dealing with your customer complaints is one more way that will make you stay ahead of your competitors.

1.What does the passage mainly talk about?

A. Effects of customer complaints on business.

B. Tips for handling complaints from customers.

C. Importance of dealing with customer complaints.

D. Several factors resulting in customer complaints.

2.The author thinks that customer complaints _____________.

A. are easy to deal with

B. are sometimes beneficial

C. can actually be avoided

D. are really quite annoying

3.The underlined word “authentic” in Paragraph 3 most probably means _______.

A. believable B. touching

C. attractive D. clever

4.According to the passage, what is the first thing you should do when facing the customer complaints?

A. Showing sincere attitude.

B. Making an honest apology.

C. Making an absolute promise.

D. Listening to the complaint impatiently.

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