What is true about the woman?A．Her head aches．B．She is at home now．C．She has a stomachache．题目和参考答案——青夏教育精英家教网—

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3．What is true about the woman？
A．Her head aches．B．She is at home now．C．She has a stomachache．

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解答 A

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13．Who is Cindy？
A．The man's wife．
B．The man's cousin．
C．The man's friend．

14．Why does the man make the phone call？
A．To make a room reservation．
B．To cancel a room reservation．
C．To confirm a room reservation．

11．I have had just about enough of being treated like a second-class citizen，simply because I happen to be that put-upon（被欺骗的） member of society----a customer．The more I go into shops and hotels，banks and post offices，railway stations，airports and the like，the more I am convinced that things are being run merely to suit the firm，the system，or the union．There seems to be an deceptive（欺骗的） new motto for so-called"service"organizations----Staff Before Service．
How often，for example，have you queued for what seems like hours at the Post Office or the supermarket because there were not enough staff on duty to equip all the service grilles（窗口） or checkout counters？Surely in these days of high unemployment it must be possible to hire cashiers and counter staff．Yet supermarkets claim that bringing all their cash registers into operation at any time would increase expenses．And the Post Office says we cannot expect all their service counters to be occupied"at times when demand is low"．
It is the same with hotels．Because waiters and kitchen staff must finish when it suits them，dining rooms close earlier or menu choice is cut short．As for us guests，we just have to put up with it．There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of"efficiency"and replaced by coin-eating machines which offer everything from beer to medicine．Not to mention the creeping threat of the tea-making set in your room：a kettle with a mixed collection of tea bags，plastic milk cartons and lump sugar．Who wants to wake up to a raw teabag？I do not，especially when I am paying for"service"．
Can it be stopped，this worsening service，this growing attitude that the customer is always a nuisance（令人讨厌的事物）？I angrily hope so because it is happening，sadly，in all walks of life．
Our only hope is to hammer home（尽力让人理解） our anger whenever and wherever we can and，if all else fails，bring back into practice the other，older slogan----Take Our Custom（买卖） Elsewhere．

59．The writer argues that the quality of service is changing becauseB．
A．customers'demands have greatly changed
B．the staff receive more consideration than customers
C．customers'needs have become more complex
D．the staff are less considerate than their employers
60．According to the writer，long queues at counters are caused byD．
A．not enough staffing arrangement
B．difficulties in hiring more efficient staff
C．lack of cooperation between staff members
D．employing too few people to work on purpose
61．The old-style hotel porters disappeared mainly becauseD．
A．few people are willing to do that kind of job
B．machines are more reliable than human being
C．the personal touch is no longer appreciated
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62．The writer suggests that a customerD．
A．be patient when queuing before checkout counters
B．put up with the rude manners of the staff
C．try to control his temper when ill-treated
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18．What makes Tim upset？
A．The chemistry test．
B．The physics test．
C．The maths test．

8．What does the man want to do？
A．He wants to borrow the woman's book．
B．He found the woman's book．
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15．What does the man usually have for breakfast？
A．Fried rice noodles B．Fried pancakes C．Noodles．

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13．How much will the man pay？
A.8 cents．
B.12 cents．
C.20 cents．

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