题目内容
B. normal
C. ordinary
D. common
Do you remember last summer, when angry travelers were urging the government to do something about airline customer service? Airlines 36 to improve, and they adopted (采用) new standards just before Christmas. 37 as another summer nears, plenty of 38 travelers don’t see much improvement in customer 39 overall.
This month, the Department of Transportation’s (DOT) office will publish its first critical 40 on whether airlines are 41 their promises. One survey suggests problems: the number of 42 to the DOT about the top 10 airlines in the first 43 rose 89% from a year ago .
Hit last summer by passenger complaints and the threat (威慑) of consumer-protection laws by the 44 _, 14 airlines 45 to adopt a set of basic customer-service standards called Customers First . The “12 promises” to passengers were introduced 46 a major effort to improve service. Since then, airlines have been redesigning websites , retraining employees and upgrading technology
Recently, DOT inspector general Kenneth Mead, at McCain’s request, sent 20 examiners to airports to 47 whether each airline is doing what it promised. Mead warns travelers shouldn’t 48 too much. Most of the promises are 49 better communication with customers , not problems with flights .
“Passengers should show more understanding to airlines about their 50 to better air service.” Spokeswoman Shelly Sassoon says. “And when 51 are made, it takes a long time for them to be noticed,” she says.
Now, the efforts may be working. During the first quarter, Delta had the second-lowest rate of complaints among the 52 10 carriers. 53 , its rate, along with other carriers’, is up from last year. McCain and other lawmakers say there may be a 54 to pass new consumer-protection 55 .
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Cars are an important part of life in the United States． Without a car， most people feel that they are___36___．And even if a person is poor， he doesn’t feel___37___poor when he has a car．
Henry Ford was the man who first started ___38___cars in large numbers． He probably didn’t know how much the car was going to ___39___American culture．The car made the United States a nation on ___ 40___． And it ___41___to make the United States what it is today．
There are three main reasons that the car has become so___42___in the United States． ___43___，the country is a huge one and Americans like to __44__around in it ．The car__45__the most comfortable and cheapest form of transportation． With a car， people can go any place___46___spending a lot of money．The second reason is that the United States never really developed an efficient（有效地） and inexpensive form of public___47___． Long distance trains have never been as ___48___in the United States as they are in other parts of the world．Nowadays there is a good system of air-service provided by ___49__．But it is too expensive to be used ___50__． The third reason is the most ___51__one．The American spirit of ___52___is what really made cars popular． Americans don’t like to wait for a bus or a train ___53___a plane． They don’t like to have to ___54___an exact schedule． A car gives them the freedom to schedule their own time．And this is the freedom that Americans want___55___to have．
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