题目内容

【题目】In his lecture, the professor referred to the belief, in contrast to all other countries, ________ the elderly are wise, ________ is particularly dominant (占优势的) in the Chinese culture.

A. that; thatB. that; one thatC. which; whichD. that; one

【答案】B

【解析】

试题分析:考查同位语从句、定语从句和代词句意:在讲座中,教授谈到的和其他国家是相反的想法,老人更聪明,这在中国文化中尤其的占优势。第一空填that引导同位语从句,解析说明belief的内容;第二空填one that,one是代词指代a belief,that引导的是定语从句。选B。

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【题目】根据短文内容,从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

5 Reasons Change Is Good for You

We all know that change is hard because your brain is used to doing the same thing over and over again. 【1 But the positive consequence is really great. Here are five reasons why change is good for you:

【2】

Life in the comfort zone is easy. You simply follow a routine and you can predict the consequences. Outside of the comfort zone, your assumptions are challenged. The idea of doing the same thing over and over without question is discouraged.

You get to experience more.

【3 When you look back on your life, all of the really amazing things are because of a new experience you had. All of those vacations you took and all of the people you have met have taught you more than you ever learned in school. These experiences now make up who you are today.

You’ll be more flexible and adaptable.

Without doubt, change makes your more flexible and adaptable. You learn to deal with things in a way that seems foreign but acceptable and achievable. 【4You begin to thrive(兴旺) in new situations because you have proven to yourself that you can, not only handle change, but FLOURISH.

You have more fun.

When you are open to change, you are open to saying YES to more. You are open to more experiences and opportunities. 【5 When you add all of these things together, you are going to have a more colorful life and you’ll have a ton of fun figuring it all out along the way there’s no doubt about it.

A. You are pushed out of your comfort zone.

B. Experience is waiting for you at the doorstep.

C. You have the opportunity to meet more people too.

D. Whether the change is good or bad for you, it does happen.

E. We also know how challenging it can be to go through change.

F. Then, you’ll be more confident when in the next uncomfortable situation.

G. Change is good because you have the chance to involve in new experiences.

【题目】No matter what type of business you run, it has to deal with things that go wrong from your customer’s point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements. 【1】

1.You should listen actively to what the customer has to say by maintaining comfortable eye contact. 2

2. 3 It’s important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you’ve accepted the responsibility and provide him with choices or you’ll do something about his complaint.

3.Talk with the client and discover the best means to resolve his problem. 4 In this case it’s important to let your customer know an estimation(估计)of how long it will take to take action on his complaint.

4.A simple “thank you” is one way to let the customer know you appreciate the time and effort they’ve taken to inform you about a problem with your company’s service or product that you need to know about.

5.Create a procedure for recording different types of customer complaints. 5

A. They are a valuable source of information to determine various root causes that need to be addressed within your company.

B. You should also show your customer that you do understand him by giving full attention.

C. When you have received a complaint, you should apologize for the failure the customer has identified.

D. Listen to your customer’s complaints and you can improve your service.

E. So it’s important to learn to deal with customer complaints efficiently.

F. Don’t feel ashamed of the failure in your service or products.

G. There will be times when you’ll be unable to resolve the issue immediately.

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