Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest___36___ out of our Polynesian Village resort(度假胜地)at Walt Disney was asked how she ___37___ her visit. She told the front-desk clerk she had had a (n) ___38___ vacation, but was heartbroken about ___39___ several rolls of Kodak color film she had not yet ___40___. At that moment she was particularly ___41___ over the loss of the pictures she had shot at our Polynesian Luau, 42___ this was a memory she especially treasured.

Now, please understand that we have no written service rules___43___ lost photos in the park. 44___, the clerk at the front desk___45___ Disney’s idea of caring for our ___46___. She asked the woman to leave her a couple rolls of ___47___ film, promising she would take care of the rest of our show at Polynesian Luau.

Two weeks later the guest received a ___48___at her home. In it were photos of all the actors of our show, 49___ signed by each performer. There were also ___50___ of the public procession(游行队伍)and fireworks in the park, taken by the front-desk clerk in her own ___51___ after work. I happened to know this ___52___ because this guest wrote us a letter. She said that ___53___ in her life had she received such good service from any business.

Excellent ___54___ does not come from policy (政策性的)handbooks. It comes from people who ___55___ —and from a culture that encourages and models that attitude.

36. A. working       B. checking    C. trying D. staying

37. A. expected      B. realized      C. paid    D. enjoyed

38. A. disappointing      B. wonderful  C. uncomfortable   D. important

39. A. taking   B. dropping    C. losing D. breaking

40. A. developed    B. taken  C. washed       D. loaded

41. A. silly     B. nervous      C. calm   D. sad

42. A. when    B. where C. as       D. which

43. A. covering      B. finding       C. making      D. keeping

44. A. Excitedly     B. Fortunately C. Therefore   D. Quietly

45. A. understood   B. reminded    C. trusted       D. discovered

46. A. workers       B. guests C. managers    D. clerks

47. A. printed B. shot    C. unused       D. recorded

48. A. film     B. card    C. camera       D. packet

49. A. frequently    B. personally  C. alone  D. actually

50. A. rules     B. pictures      C. handbooks  D. performances

51. A. case      B. work   C. time    D. position

52. A. story    B. place   C. photo  D. show

53. A. only     B. almost C. never  D. nearly

54. A. advice  B. experience  C. quality       D. service

55. A. care      B. serve   C. like     D. know

完形填空(共y小题;每小题1.5分,满分30分)

Not too long ago ,an incident that happened at Walt Disney touched me greatly. A guest  36 out of our Polynesian Village resort(度假胜地)at Walt Disney was asked how she 37 her visit .She told the front-desk clerk she had had a (n) 38 vacation ,but was heartbroken about 39 several rolls of Kodak color film she had not yet  40 .At that moment she was particularly  41 over the loss of the pictures she had shot at our Polynesian Luau ,  42 this was a memory she especially treasured.

   Now ,please understand that we have no written service rules 43 lost photos in the park. 44 ,the clerk at the front desk  45 Disney’s idea of caring for our  46 . She asked the woman to leave her a couple rolls of 47 film , promising she would take care of the rest of our show at Polynesian Luau.

   Two weeks later the guest received a 48 at her home .In it were photos of all the actors of our show,49 signed by each performer. There were also 50 of the public procession(游行队伍)and fireworks in the park ,taken by the front-desk clerk in her own    51  after work. I happened to know this 52 because this guest wrote us a letter .She said that 53 in her life had she received such good service from any business.

   Excellent 54 does not come from policy (政策性的)handbooks .It comes from people who 55 and from a culture that encourages and models that attitude.

A.working       B.checking     C.trying           D.staying

A.expected       B.realized     C.paid             D.enjoyed

A.disappointing   B.wonderful    C.uncomfortable   D.important

A.taking         B.dropping     C.losing        D.breaking

A.developed      B.taken        C.washed       D.loaded

A.silly           B.nervous      C.calm         D.sad

A.when          B.where        C.as           D.which

A.covering        B.finding       C.making      D.keeping

A.Excitedly       B.Fortunately    C.Therefore    D.Quietly

A.understood      B.reminded     C.trusted       D.discovered

A.workers        B.guests        C.managers     D.clerks

A.printed         B.shot          C.unused       D.recorded

A.film           B.card          C.camera       D.packet

A.frequently      B.personally     C.alone         D.actually

A.rules          B.pictures       C.handbooks    D.performances

A.case           B.work        C.time         D.position

A.story          B.place        C.photo         D.show

A.only           B.almost      C.never         D.nearly

A.advice         B.experience   C.quality        D.service

A.care           B.serve       C.like           D.know


请阅读下面短文,掌握其大意,然后从36~55各题所给的四个选项(A、B、C和D)中选出最佳选项,并在答题卡上将选项的标号涂黑。
After winning a big game,athletes are often asked how they feel.Usually athletes say how  36  it is to win this big game.On the contrary,the fact is that losing a big game,or in my case,all the games,can be even harder.
From the spectators’ point of view,last year’s basketball  37  for my high school team was nothing  38  of an embarrassment.And  39  0 and 20 is certainly nothing to be proud of,that season had a bigger impact on me than any other.As a team captain,I knew it probably wouldn’t be the  40  year,but did I ever think we would lose every game?Of course not.Since six of our top players had graduated,it was clear that we were a (n)  41  team who would struggle.The struggle began earlier than expected,  42 ,as our team center was suspended (禁赛) for the season,and two key members decided to  43  for some reason.At this point,dropping out probably passed through every player’s mind,but in the end,we all stuck it out,  44  to work still harder.
Then there came a time when even our    45     had given up on us.Personally,I felt like it was  46  worthwhile giving my all.I thought,if even the coach doesn’t believe in us,why should I?But just as my hope began to  47 ,a teammate called a meeting.He said,“Nobody thinks we are going to win,but,as teammates and friends,we  48  it to each other to go all out every game.”
It was that moment that  49  me how to be a leader.It hit me that I certainly didn’t  50  the role.As a leader you can never quit  51  the team who looks up to you.It is one  52  to be named captain,feel great and go through the motions,but it is quite another to be a real captain and make sure everyone realizes their full  53  all the time.
I am sure it is great to go through without losing and bringing home awards.But in all honesty,I  54  the fact that my team lost every game last year.It may not help me to become a better basketball player,but it already has made me a better leader,and  55 .
36.A.exciting                  B.pleasant                  C.tough              D.significant
37.A.game                  B.event                  C.league             D.season
38.A.short                  B.full                        C.lacking            D.sufficient
39.A.as                          B.while                  C.since               D.now that
40.A.most interesting       B.dullest                    C.most difficult   D.easiest
41.A.unique                   B.adventurous            C.young              D.untrained
42.A.meanwhile              B.though                    C.instead             D.somehow
43.A.quit                        B.stay                        C.resign              D.rest
44.A.hoping                   B.swearing                 C.claiming          D.wishing
45.A.fans                       B.classmates           C.sponsor            D.coach
46.A.only too                 B.more than           C.not a little     D.no longer
47.A.fade                       B.gain                       C.destroy            D.grow
48.A.owe                       B.think                  C.demand           D.recommend
49.A.reminded                B.told                        C.taught              D.guided
50.A.act                         B.deserve                   C.play                D.take
51.A.with                       B.alongside                C.on                   D.for
52.A.matter                    B.aspect                     C.issue                D.thing
53.A.potential                 B.goal                       C.enthusiasm       D.confidence
54.A.hate                       B.treasure                  C.admit              D.recognize
55.A.character                B.captain                   C.person             D.figure

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