题目内容
.
Service was included in the bill, so you _______ the waiter. It was a waste of money.
A. will not tip B. may not tip C. needn't have tipped D. mustn't have tipped
C
开心快乐假期作业暑假作业西安出版社系列答案
名题训练系列答案
期末集结号系列答案Water and its importance to human life were the centre of the world’s attention last week. March 22 was World Water Day and 36 the theme “Water for Life”.
There are more than one billion people in the world who live without 37 drinking water. The United Nations 38 to cut this number in half by 2015.
Solving such a big problem seems like a(n) 39 challenge. But everyone, 40 teenagers, can do something to help. A teenage girl in the US has set an example to the 41 of her age around the world.
Rene Haggerty, 13, was awarded the 2004 Gloria Barron Prize for her work— 42 discarded(废弃的) batteries（电池）which pollute water.
In 2003, Haggerty went on a field trip to the Great Lakes Science Centre in Ohio. There she saw an exhibit about how 43 in old batteries harm the water of Lake Erie.
Haggerty learnt that 44 the batteries was an easy solution. “I think everybody can do it, because everyone 45 batteries, and it can make a big difference.” With these words, she began to 46 awareness in her area.
She 47 her county government and school board. She got permission to start a recycling programme in schools 48 the public library, hospital, and churches. With help from her family, friends and local waste-management 49 , she gathered containers, arranged transportation, and made a(n) 50 video.
Over the past two years, she collected four tons of batteries and drew the attention of officials, who were in charge of a battery recycling programme but had made 51 progress.
When asked 52 she feels like a hero, Haggerty is quite ____53 . “Not really. Well, maybe for the fish I saved!”
Every year the Gloria Barron Prize 54 young Americans aged 8 to 18 who have shown leadership and courage in 55 the public and the planet. Each year ten winners receive US $ 2,000 each, to help with their education costs or their public service work.
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Elizabeth Clay decided to go home and spend the holiday with her parents. The next day she drove her old car home along the road. 36 she found she got a flat. The 22-year-old student 37 to stop her car by the side of the road in the winter night and opened the trunk. No 38 tire.
At this time, a car 39 . Paul and Diane told Clay to 40 them to a service station near their 41 . They arrived to see that it had no suitable tires to 42 with her car. “Follow us home,” said Paul.
The couple called around to find a tire. No 43 . They decided to let her use their own car. “Here,” Paul said, handing Clay a 44 of keys, “Take our car. We 45 be using it over the holiday.”
Clay was 46 . “But I’m going all the way to South Carolina, and I’ll be gone for two weeks,” she 47 them.
“We know,” Paul said. “We’ll be 48 when you get back. Here’s our number if you need to 49 us.”
Unable to believe her eyes, Clay watched as the 50 put her luggage into their car and then 51 her off. Two weeks later she 52 to find her old car cleaned inside and out with three new tires and the radio 53 .
“Thank you so much,” she said. “How much do I 54 you?” “Oh, no,” Paul said, “we don’t want any money. It’s our 55 .” Clay realized that while it might have been their pleasure, it was now her duty to pass on their “do unto others” spirit.
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阅读下面短文，掌握其大意，然后从1－15各题所给的A、B、C和D项中，选出最佳选项。
On Thursday afternoon Mrs Clarke locked the door and went to the women`s club as usual. It was a pleasant way of passing time for an old woman who lived 1____
When she came home she sensed something 2____ . Had someone got in? The back door and the windows were all locked and there was no 3____ of forced entry (进入). Had anything been taken? She went from room to room, checking , and found her camera and spare watch missing.
The following Thursday she went out at her usual time, but didn`t go to the club. 4___ , she took a short walk in a park nearby and came home, letting herself in through the back door. She settled down to wait and see what would 5____
It was 4 o'clock when the front doorbell rang. Mrs Clarke was 6____ tea at the time. The bell rang again, and 7____she heard her letter box being pushed open .8____the kettle (壶) of boiling water, she moved quietly towards the door. A piece of wire appeared through the letterbox, and then a 9____ . The wire turned and caught around the knob (圆形旋钮) on the doorlock. Mrs Clarke raised the kettle and poured the water over the hand. 10____was heard outside as the 11____ fell to the floor and the hand was pulled back, which was 12____ by the sound of running feet.
It wasn`t long 13____ the police caught the thief. And Mrs Clarke was greatly 14____ at the club for her successful 15____ .
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Most of us use the telephone several times a day to talk with friends or make social arrangements(安排). These calls are usually quite easy and require little planning.
Using the telephone for business purpose is different. In any organization the person on the telephone represents the company and gives an impression of the firm to the outside world.
If you want to ensure good public relations, you need to master effective telephone techniques.
You should try to give an impression of an efficient, friendly, progressive company eager to give good service.
Before calling
Choose the right time. Consider the cost, urgency and convenience. When calling overseas, you need to consider the time difference.
Check the number. A great deal of money is wasted each year on dialing wrong numbers.
Plan your call. Make a list of points and questions to be raised.
Be prepared. Gather any files, papers or information that may be needed during the call. It is unprofessional to have to say “Hold on while I look for that.”
If y
ou have to ask a caller to hold on, keep going back and assuring him/her that you will be as quick as possible.
Avoid interruptions. Call at a time when you are unlikely to be distracted(分心).
During the call
Be courteous, polite. Make time for suitable greetings like “How are you today, Jim?” and “Did you enjoy your holiday”?
Put a smile in your voice. Remember, your caller can not see you, so use intonation to good effect and try to sound confident, decisive, helpful, and interested.
Check your notes. Look back at your notes to ensure that you have covered everything and quote figures and other data correctly.
Get feedback. Make sure the caller understands the message correctly, especially deadlines and actions that are involved.
Be courteous. Finish by thanking the caller for his or her time and trouble.
After the call
Make notes. Let it become a habit to make notes of the call and place them in an appropriate file.
Take actions. If you need to send a letter of confirmation or inform someone in your organization about any details of the call, do it immediately so that you do not forget important points.
【小题1】 Before calling, you have to _____.
| A．stay at your company only | B．learn important data and figures by heart |
| C．get things ready for the communication | D．choose the right time and place |
| A．be decisive | B．be heard in low spirits | C．check your notes | D．get feedback |
| A．Polite. | B．Active. | C．Effective. | D．Correct. |
