4．
（31）B
The young woman at the airline check-in desk meant no harm．She greeted a customer with a question which would be no problem-in Chinese，"What's your problem？"But this question is impolite in English，and the customer became very angry．In this situation，the young woman should say．"May I help you？"or"How can I help you？"Then she would mot be facing an unhappy traveler．
（32）D
Maybe you would like something．Instead of saying"Give me a hamburger，"say"Could I have a hamburger，please？"or"I'd like a hamburger．"English speakers often use the expressions"please"and"thank you"．When requesting something，use"Can I"or"Could I．"In formal situations，"May I"is the best．
（33）A
When someone asks for your opinion，you don't want to make them feel upset by saying something they think is unkind．Maybe someone asks，"What do you think of my idea？"Don't say"It's a terrible idea．"If you don't like it．Say"I don't think it's the best idea．"Then people will accept your opinion more easily．
（34）F
When you can't accept an invitation，don't say"I can't．I'm busy．"Refuse in a more indirect way．"I'm afraid I can't…"or"I'd love to，but…"or"That sounds great，but…"These phrases soften the message and make it easier to accept．
（35）C
Avoid saying others have done wrong．Don't say，"You don't understand me．"Say，"Maybe I need to make clear what I mean．"Give special attention to"I"or"We"rather than"you"．Take time to learn polite phrasing．Then you'll make your communication with people more pleasant．
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| A．Offering an opinion B．Giving a hand C．Never Saying Somebody Has Done Wrong D．Making requests E．Saying Sorry F．Turning down an invitation |
The young woman at the airline check-in desk meant no harm．She greeted a customer with a question which would be no problem-in Chinese，"What's your problem？"But this question is impolite in English，and the customer became very angry．In this situation，the young woman should say．"May I help you？"or"How can I help you？"Then she would mot be facing an unhappy traveler．
（32）D
Maybe you would like something．Instead of saying"Give me a hamburger，"say"Could I have a hamburger，please？"or"I'd like a hamburger．"English speakers often use the expressions"please"and"thank you"．When requesting something，use"Can I"or"Could I．"In formal situations，"May I"is the best．
（33）A
When someone asks for your opinion，you don't want to make them feel upset by saying something they think is unkind．Maybe someone asks，"What do you think of my idea？"Don't say"It's a terrible idea．"If you don't like it．Say"I don't think it's the best idea．"Then people will accept your opinion more easily．
（34）F
When you can't accept an invitation，don't say"I can't．I'm busy．"Refuse in a more indirect way．"I'm afraid I can't…"or"I'd love to，but…"or"That sounds great，but…"These phrases soften the message and make it easier to accept．
（35）C
Avoid saying others have done wrong．Don't say，"You don't understand me．"Say，"Maybe I need to make clear what I mean．"Give special attention to"I"or"We"rather than"you"．Take time to learn polite phrasing．Then you'll make your communication with people more pleasant．