All the housewives who went to the new supermarket had one great wish to be the lucky customer(顾客)who didn’t have to pay for shopping .For this was the notice(布告)just inside the entrance promised (允诺). It said , “Remember, once a week, one of our customers get free goods . This may be your lucky day.”

For several weeks Mrs Edwards hoped, like many of her friends , to be lucky customer, Unlike her friends, she never gave up hope . The cupboards in the kitchen were full of things she didn’t need, Her husband tried to stop her, but he failed. she dreamed of the day when the manager (经理) of the supermarket approach her and said, “Madam, this is your lucky day. Everything in your basket is free.”

One Friday morning after she finished her shopping and took it to her car, she found that she forgot to buy some tea. she went back to the supermarket, got the tea and went towards the cask-desk. As she did so, she saw the manager approach her . “Madam,” he said , holding out his hands, “ You are only lucky customer and everything you have in your basket is free.”

1.All the housewives who went to the supermarket ________.

A. liked everything there

B. wanted to do shopping without paying

C. liked the supermarket because everything in it was free

D. wanted to be lucky to see the manager .

2.This market wanted someone to be lucky customer because it ________.

A. wanted to play a joke on someone B. wanted to attract(吸引)more customers.

C. wanted to send housewives goods D. liked housewives to buy things .

3.Mrs Edwards dreamed of ________.

A. the manager’s talking to her B. making friends with other housewives

C. buying all things in the market without pay. D. buying some things without pay .

4.The manager held out his hand , saying, “________”

A. Would you like to buy some more things ?

B. You’re welcome.

C. You are only lucky customer and everything you have in your basket is free.

D. Can I help you ?

5.From the passage we can know that ________.

A. a lot of people became luck customers

B. the manager is a kind man

C. Mrs Edwards spent much money on things she needed .

D. few people got free goods .

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①In our lives, we sometimes say or do something that may hurt others. Then we need to apologize (道歉). Making an apology helps to improve an injured friendship.

②We are already familiar with some expressions for apologizing, such as " Excuse me" or "I'm sorry". There are also other ways to apologize, such as " Pardon" and "I apologize". When you have missed your friend's party, you might say, "I was really busy that day and

just couldn't make it. I sincerely apologize. " When you get angry with someone and realize you are wrong, you may say, "I am sorry. I apologize for my poor attitude. "

③When a person apologizes to you, it is necessary to reply politely. If the situation is necessary to reply politely, you might say "It's all right," or "Never mind. " If the situation is more serious and the person is really sincere, you might say, "I understand how you feel," or "We all make mistakes. "

Sometimes people apologize not for having done something wrong, but for the inconvenience they have caused. On the building under repair you may see signs reading, "We are rebuilding our store to serve you better. Please pardon our dust. " In the supermarket you may hear a salesperson say, "I'm sorry it has been sold out today. Would you please come tomorrow?"

⑤People sometimes are embarrassed to make an apology, because they do not want to lose face. Yet there are ways to make an "indirect apology". Making an apology on the phone is not a direct or very personal way of apologizing, but it is sometimes the best choice. If one is not so familiar with the other and they might feel there is a chance of unpleasantness, some " distance" is often safer and understandable.

Learning how to apologize is important in our life. We don't lose face when we apologize. Instead, we'd lose face if we never say sorry for our mistakes.

A. How to give an answer to an apology

B. The ways of making an apology

C. Why should we make an apology

D. How to avoid(避免) a face-to-face apology

1.Paragraph ①: __________

2.Paragraph ② : __________

3.Paragraph ③:__________

4.Paragraph ⑤: __________

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