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This story tells us about what happened on a flight between a passenger and an air hostess. When the plane had just taken 1.__________, the passenger rang and told the air hostess that he needed a cup of water to take his medicine. She told him that she 2. __________ (bring£© him the water in ten minutes.

Thirty minutes later, when the man¡¯s ring for service sounded for the 3. __________ (two£© time, the air hostess was still in a hurry. She was4.__________ busy that she forgot to deliver him the water. As a result, the passenger was late taking his medicine. She hurried over to him with a cup of water, but he refused it.

In the 5.__________ (follow£© hours on the flight, each time the air hostess passed by the passenger she would ask him with a smile 6. __________ he needed help, but the passenger never 7.__________ (pay£© attention to her.

When the passenger was going to get off the plane, he asked the air hostess8. __________ (hand£© him the passengers¡¯ booklet (Òâ¼û±¡£©. She was very sad. She knew he would write down sharp words9.__________ might result in her losing her job. But with a smile she handed it to him.

Off the plane, she opened the booklet, and smiled10.__________ (happy£©, for the passenger had written, ¡°On the flight, you asked me if I needed help twelve times in all. How can I refuse your twelve sincere smiles?¡±

That¡¯s right! Who can refuse twelve sincere smiles from a person?

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