8、Small moments sometimes last a very long time. And a few words—though they mean    1   at the time to the people who say them—can have great power.

    I recently heard a story from Malcolm Dalkoff, who has been a professional   2 for the last twenty-four years, mostly in advertising.

    As a boy, Dalkoff was terribly shy and     3   . He had few friends and no self-confidence. Then one day, his high-school English teacher, Ruth Brauch, asked the class to write their own chapter that would    4     the last chapter of the novel since they had been reading To Kill a Mockingbird. Dalkoff wrote his chapter and turned it in. Today he cannot recall anything special about the chapter he wrote, or what    5   Mrs. Brauch gave him.   6    , what he does remember is the four words in the paper: “This is good writing.” Four words. They  his life.

    “Until I read those words, I had no idea of who I was or what I was or what I was going to be,” he said, “After reading her    8    ,I went home and wrote a short story,    9   I had always dreamed of doing but never believed I could do.”

     Over the rest of that year in school, he wrote many short stories and always brought them to Mrs. Brauch for instruction. “She was   10   , helping and honest. She was just what I needed,” Dalkoff said. 

1.A .much                                 B. little                      C. well                      D. ill

2.A. report                                                                B. designer                C. writer      D. teacher

3.A. weak                                 B. independent           C. troublesome          D. helpless

4.A. follow                               B. change                  C. connect                D. explain

5.A. help                                   B. encouragement      C. grade                    D. words

6.A. Therefore                          B. However               C. Meanwhile            D. Besides

7.A. improved                           B. developed              C. changed                D. enriched

8.A. chapter                              B. novel                    C. note                     D. explanation

9.A. everything                          B. something             C. nothing                 D. anything

10.A. encouraging                       B. careful                   C. strict                 D. effective

 

 

6、   When a consumer finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it , the first step is to present the warranty(保单),or any other records that might help, at the store of buying. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.

   A simple and common method used by many consumers is to complain directly to the store manager. In general, the “higher up” the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, taking it as true that he or she has a just right.

   Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter.

   Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can show clearly what is wrong with what was bought in question. If this can’t be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, “The left speaker doesn’t work at all and the sound coming out of the right one is unclear” is better than “This tape recorder does not work.”

The store manager may advise the consumer to write to the producer, if so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the expected result, the consumer can take a step further. He can threaten to take the seller to court or report the seller to a public organization responsible for protecting consumers’ rights.

1.       When a consumer finds what he bought has a fault in it, he should first_________.

A.      complain personally to the manager

B.      show something provable in written form to the store

C.      threaten to take the matter to the court

D.     write a firm letter to complain to the store

2.       If a consumer wants a quick settlement of his problem, it’s better to complain to _______.

A.      a shop assistant

B.      the producer

C.      a public organization

D.     a store manager

3.       The most effective complaint about what was bought can be made by________

A.      showing the fault of it to the producer

B.      saying firmly it is of poor quality

C.      asking politely to change it

D.     explaining exactly what is wrong with it

4.       The passage tells us _________

A.      how to make the complaint effective

B.      how to settle a consumer’s complaint

C.      how to avoid buying something wrong

D.     how to deal with complaint from countries

5.       According to the passage, the last way a consumer has to use is_______

A.      to write to the producer

B.      to quarrel with the manager

C.      to warn the seller that he will turn to the court or a consumers’ organization for help

D.     to collect several fighters to threaten the seller

5、In many parts of the world, cars play an important role in daily life and many societies would not exist without them. So the idea that in 20 years’ time, no one will own cars may be hard to believe. But this is the prediction made by a team of transport researchers who are taken seriously, not only by government but also by car manufacturers.

The Human Science and Advanced Technology Institute at Loughborough in the UK is part of an international research program. The team there believes that by 2020 all cars will be computerized, which will mean much saving, no accidents and better use of roads. The super-intelligent car of the 21st century will drive itself, and it will not be owned by one individual. Instead, we will have a choice of cars and change them as frequently as we change our clothing.

According to Dr. David Davis , who leads the research team, these predictions are based on the rising cost of the car culture, which had blocked up our cities, polluted our air , and caused more deaths than both world wars put together.

Davis says, cars will be fitted with some intelligent devices to regulate the distance between one car and another. The car will automatically speed up, or slow down, to match the speed of the car in front. Computers are much safer drivers than people, so cars in a road train will be able to drive much closer together than cars driven by people.

By 2010, Dr. David Davis believes, car technology will give motorists a clear view of the road, whatever the weather conditions, by projecting an image of the road ahead on to the car’s windscreen. And by 2020, cars will travel in convoy, linked to each other electronically. Cars will be connected by an electronic tow bar to the car in front to form “road –trains”. “The front vehicle in such a train burns the normal amount.” says Davis. “But all the others in the train would burn about ten percent of the normal amount, and so produce about ten percent of the pollution.”

1. We know from the passage that governments and car manufacturers _______

A. do not believe the prediction that no one will own cars by 2020

B. are devoted to the technological revolution in car industry

C. consider the predictions seriously

D. have put the super-intelligent car into mass production

2. Which of the following will be the characteristic of the cars of 2020?

  1. The car will speed up out of control
  2. We will own as many cars as we want
  3. All cars will be driven by computers
  4. Cars will produce more pollution than present ones

3. The leader of the research team believes that the present car culture will change because_________

  1. cars play a very important role in daily life
  2. many societies would stop functioning without cars
  3. cars should not be owned by one individual
  4. it causes many deaths to human society

4. The expression closest in meaning to the phrase “in convoy” in the last paragraph is________

A. in line        B. sidelong     C. side by side      D. shoulder to shoulder

5. What will happen if cars are joined to each other electronically in 2020?

  1. Motorists will get a clear view of the road
  2. The weather condition will not have effect on motorists
  3. There will be less pollution caused by car
  4. All trains will burn less fuel than present
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