As waiters,we deal with customers every day and when something goes wrong, somehow we have the ability to keep on going.It’s our responsibility to  2 1  the customer.  

   I  remember my first  22  job was at a fine restaurant.One afternoon,the manager informed all the cooks and waiters that a VIP  23  were coming for lunch. The group were  24  VIPs in the city’s fashion industry.

   After the group arrived and got  25  comfortably,drinks were  26  .Normally,the head waiter would be in charge of wine service. 27 ,the manager asked me to serve that afternoon.I  had  28  done wine service,nor had l ever served a group of twelve.

   I arranged 12 wine glasses on the tray and went to the table.As I  29  one of the glasses in front of the first customer,somehow I had  30  my grip(抓,握)and six glasses fell on top of a young woman,and then to the floor and  31  in pieces.I felt frightened and my face turned red.I apologized many times to the  32  and to the rest of the group. 

   Quickly,the manager  33  my aid and helped in the clean-up and sent out their drinks right away.I didn’t understand why,but the group were forgiving me and the young woman  34  informed me it was OK.

   My manager pulled me to the side and said,“If you know why an accident happened,

  35  from it and move on.You still have a table to serve and you can’t show your  36  or your disappointment.Mistakes and accidents do happen.Keep your  37  up and be confident.The glasses are replaceable.”

   I understood why he was truly a well  38  restaurant manager within the neighborhood.His  3 9  relationship with the group made the situation  40  and the group forgave me for that.

36.A.welcome        B.feed、          C.invite.          D.please

37.A.waiter          B.cook           C.servant      D.director

38.A.group            B.number         C.family        D.class

39.A.1et in as        B.made up of      C.added up to   D.recognized as

40.A.introduced     B.satisfied           C.seated       D.dressed

41.A.bought         B.sold            C.ordered     D.got

42.A.Therefore          B.However        C.Besides      D.Though

43.A.often          B. once            C.never        D.1ittle

44.A.set            B.broke              C.cleaned      D.shook

45.A.got           B.caught          C.forgot       D.lost

46.A.stood           B.1ay            C.kept            D.stayed

47.A.manager        B.guest              C.man            D.woman

48.A.took over           B.came to         C.gave up      D.rushed against

49.A.repeatedly          B.regretfully           C.impatiently    D.angrily

50.A.hear           B.tell             C.change      D.1earn

51.A.apology        B.excitement       C.nervousness  D.carelessness

52.A.nose              B.face            C.head        D.hand

53.A.behaved        B.respected           C.visited       D. understood

54.A.new            B.famous         C.terrible       D.close

55.A.calm           B.comfortable      C.special       D.possible

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