D

When a customer finds that what she or he bought is faulty or in some other way does not line up to what the producer promises, the first step is to give the warranty (保单), or any other records which might help, to the store where he or she bought the thing. In most cases, this action will produce results. However, if it does not, there are various methods the customer may use to satisfaction.

A simple and common method used by many customers is to complain (投诉) directly to the store manager. In general, the “the higher up” the customer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in customer’s favor, thinking what he or she complains is just.

Customers should complain in person whenever possible, but if they cannot get to the store, it is acceptable to phone or write the complaint in a letter.

Complaining is usually most effective when it is done politely but firmly, and especially when the customer can show what is wrong with the thing he or she bought in question. If this cannot be done, the customer will succeed best by giving clear information as to what is wrong, rather than by general statement. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear.” is better than “This stereo (立体声音响) does not work.”

The store manager may advise the customer to write to the producer. If so, the customer should do this, expressing the complaint as politely and firmly as possible. If a police complaint does not achieve the desired result, the customer can go a step farther. She or he can threaten to take the seller to court or report the seller to a private or public organization in charge of protecting customers’ rights.

68. When a customer finds that what he or she bought has a fault in it, the first thing he or she should do is to ______.

1. complain personally to the manager　　　　　　 　　　

B. threaten to make the mater to court

C. write a firm letter of complaint to the store　

D. offer some written proof of what he or she bought to the store

69. If a customer wants a quick settlement of his or her problem, it’s better to complain to ______.

A. the store manager　 B. a shop assistant　 C. the producer　　　 D. a public organization

70. The most effective complaint can be made by ______.

1. showing the faulty thing to the producer　

B. explaining exactly what is wrong with the thing

C.saying firmly that the thing is of poor quality

D. asking politely to change the thing

71. The underlined phrase “line up to” in the first paragraph means ______.

A. meet the standard of　　　　　　　　　　　　　　　　　 B. realize the purpose of

C. complete the demands of　　　　　　　　　　　　　　 D. keep the promise of

C

London-Lazy students can now give up on work altogether as two Oxford University students have made scores of A-grade essays (论文) on the website for students to copy.

The essays are on the new website, “revise. it”

The website includes an “EssayLab” designed to make cheating (舞弊) as effective and effortless as possible.

Its homepage announces to surfers (网上冲浪者): “The revise. it EssayLab is a bank of hundreds of A-Level essays covering popular topics.”

“Next time you are asked to write an essay, why not see what we have on the subject-if you are in a lazy state of mind you can even use our guide to writing the essays and then just hand them in.”

Nick Rose and Jordan Mayo, both 19 and first from Manchester, spent much of their first year as students at the university setting up the website. There is no charge for downloading the essays.

“I have never been very good at essay writing,” Rose admitted. “We don’t see essay bank as a cheating way. It’s a surprising valuable resource. You can learn a lot by reading other people’s work on the subject.”

Among other tips, the website suggests inventing important speeches to give essays extra weight: “Popular people to quote (引用) are Douglass Hurd or Disraeli.”

Hurd was a foreign secretary in the 1980s and Disraeli was a 19^th century prime minister.

Teachers are expressing their opinions by e-mail that they are angry about the website that “encourages students to cheat”, but students disagree.

　　 According to Rose: “Exams are a fight. It’s us against them.”

65. It can be inferred from this passage that ______.

A. students who visit the website “revise. it” are all lazy

B.　 students in Oxford University are all lazy

C.　 websites in Oxford University are all set up by students

D. websites can provide people with different kinds of information

66. Nick Rose and Jordan Mayo set up their website for the purpose of ______.

　 A. helping students to cheat in exams　　　　　 　　　 B. helping students to improve their writing

　 C. making money to pay for their schooling　　　 D. making their teacher free

67. What Rose said at last suggests that in England ______.

A. it is difficult for students to pass their exams

B.　 　B. it is difficult for teachers to finish their teaching

C.　 students are not satisfied with the education system　 　　　

D. students are too lazy to learn anything

B

　　 Long ago, wars were fought at close quarters with swords and bows. Today, wars can be fought by remote (遥远的) control, for the modern army has many robot weapons (武器).

　　 Robot brains help the pilot of a jet fighter to find his way, and aim his rockets and bombs accurately (准确地). Electronic “eyes” help guide the plane over hills and valleys at high speed. They also watch out for enemy planes.

　　 Some planes do not need a human pilot at all. They are flown by robot brains or “automatic pilots”

　　 Modern rocket missiles (导弹) have robot brains to guide them. They hardly ever miss their target. There are anti-aircraft missiles which sense the heat from an enemy plane’s engine. No matter how the plane twists and turns it cannot escape.

　　 There are anti-submarine missiles (反核潜艇导弹). And there are cruise missiles (巡航导弹) which are steered (操纵) thousands of kilometers by robot brains to land within 10 meters of their target.

61.　 Robot weapons in modern times 　　　　.

A. are swords and bows　　　　　　　　　　　　　　　　　　 B. are controlled by the soldiers in them

C. can be controlled from the places far away　　　 D. are only used at close quarters

62.　 What is the most important factor in bombing the target accurately?

A. The human pilot of a jet fighter. 　　 　　　　　　　 B. The robot brains of a jet fighter.

C. The electronic eyes of a jet fighter.　　　　　　　　 D. The speed of a jet fighter.

63.　 Modern rocket missiles never miss their target because 　　　　　.

A. they are guided by robot brains　　　　　　　　　　　　　　　　　　　　　

B. they can sense the heat from an enemy plane’s engine

C. they can twist and turns easily

D. they are flown by automatic pilots

64.　 Which of the following is the best title for the article?

A. Robot Brains.　　 B. Robot Warriors (武士).　 C. Robot Weapons.　　 D. Robot Eyes.

A

A new era (世纪) is upon us. Call it what you will: the service economy, the information age, the knowledge society. It all translates to a basic change in the way we work. Already we are there now. The percentage of people who earn their living by making things has fallen fortunately in the Western World. Today the majority of jobs in America, Europe and Japan (two thirds or more in many of these countries) are in the service industry, and the number is on the rise. More women are in workforce than ever before. There are more part-time jobs. More people are self-employed. But the wideness of the economic change can’t be measured by numbers alone, because it also is giving rise to a radical (辐射) new way of thinking about the nature of work itself. Long-held views about jobs and careers, the skills to succeed, even the relation between individuals and employers-all these are being challenged.

We have only to look behind us to get some sense of what may lie ahead. No one looking ahead 20 years possibly could have foreseen the ways in which a single invention the chip(芯片), would change our world thanks to its use in personal computers, digital biotechnology (数码生物技术), artificial (人工的) intelligence or even some still unimagined technology could produce a similar wave of unexpected changes. But one thing is certain: information and knowledge will become even more important, and the people who have it, whether they work in manufacturing (机器制造) or services, will have the advantage and produce the wealth. Computer knowledge will become as basic a requirement as the ability to read and write. The ability to solve problems by using information instead of performing regular work will be valued above all else. If you look forward 10 years, information services will be predominant (占优势). It will be the way you do your job.

56. A characteristic of the information age is that ______.

A. the service industry is depending more and more on female workforce

B.　 manufacturing industries are steadily increasing

C.　 people find it harder and harder to earn a living by working in factories

D. most of the job opportunities can now be found in the service industry

57. One of the great changes brought about by the knowledge society is that ______.

A. the difference between the individual and the employer has become less

　B. people’s traditional ideas about work no longer hold true

　C. most people have to take part-time jobs

　D. people have to change their jobs from time to time

58. By referring to computers and other inventions, the author means that ______.

A. people should be able to respond quickly to the advancement of technology

B.　 future achievements in technology will bring about unbelievable changes

C.　 the importance of high technology has been overlooked

D. computer science will play a leading role in the future information service

59. The future will probably belong to those who ______.

A. possess and know how to make use of information

B.　 give full play to their brain potential (潜能)

C.　 involve themselves in service industry

D. look forward instead of looking back

60. Which of the following can be the best title of the passage?　 ______.

A. Computers and Knowledge Society

B.　 Service Industry in the Modern Society

C.　 Characteristics of the New Era

D. Fast Development of Information Technology

35. ______ the truth, I don’t like to be laughed at ______.

　 A. Tell; public　　　　 B. To tell; in public　　　 C. Telling; in public　　　　 D. I tell; the public

34. - You’ve made great progress in your studies of English, haven’t you?

-　　 Yes, but much ______.

A. remains to do　 B. is remained to do　　 C. remains to be done　 D. is remained to be done

33. - Why didn’t you tell Ann the truth?

-　　 ______.

A. Yes, I was afraid to be scolded by her　　　　　　 B. No, but I wanted to

C. But I did　　　　　　　　　　　　　　　　　　　　　　　　　　 D. I always hate telling lies

32. He is no pop fan and to him one pop song is very much like ______.

　 A. the other　　　　　　　　　　 B. others　　　　　　　　　　 C. another　　　　　　　　　 D. the others

31. We don’t doubt ______ he can do a good job.

　 A. whether　　　　　　　　　　 B. that　　　　　　　　　　　　 C. how　　　　　　　　　　　 D. why