20.A.prepare     B. wait      C. help       D. look

               (11)

A true apology is more than just admission of a mistake. It’s recognition that something you’ve said or done has  1   a relationship---and that you care   2   about that relationship to want it repaired.

It’s never  3   to admit you are in wrong. Being human, we all need the  4   of apology. Look back and think how  5   you’ve judged roughly, said  6   things, pushed yourself  7   at the expense of a friend. Some  8   thought in us knows that when even a small mistake has been made, your feeling will stay out of  9   until the mistake is admitted and regret  10   .

I remember a doctor friend telling me about a man who came to him with different  11   : headaches, insomnia, stomachaches and so on. No  12   cause could be found. Finally the doctor said to the man, “Unless you tell me what’s on your conscience, I can’t help you.”

After a short  13   , the man told the doctor that he  14   all the money that his father gave to his brother, who was  15   . His father had died, so only he himself knew the  16   . The old doctor made the man write to his brother making a(n)  17   and enclosing a  18   . In the post office, the man dropped the letter into the mail box. As the letter  19   , the man burst into  20  . “Thank you, doctor,” he said. “I think I’m all right now.” And he was.

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