39．A．weak　　　　　　　　　 B．sweet　　　　　　　　　 C．warm　　　　　　　　　 D．simple

38．A．secrets　　　　　　　　 B．tears　　　　　　　　　 C．opinions　　　　　　　 D．qualities

37．A．believed　　　　　　　 B．wondered　　　　　　 C．discovered　　　　　 D．cared

36．A．supposed　　　　　　 B．likely　　　　　　　　　 C．suitable　　　　　　　 D．glad

71. Advice/Suggestions/Tips　　 72. Reflect　　 73. audio-tape/record　 74. later　 75. effectively 76. discussion　　 77. valuable　　 78. opportunity　　 79. welcome　　 80. Increase

6. End on time If you said the meeting would last no longer than one hour, make sure the meeting lasts for only one hour. Running late with a meeting makes members late for other appointments, increases the chances that the members will mentally leave the meeting and reduces your reliability as an effective meeting manager.

5. Give everyone an opportunity to be heard Some people tend to control meetings, whereas others wait to be asked their opinions. As the leader of the meeting, you need to keep an open mind and make sure everyone feels welcome to contribute and express ideas without criticism.

4. Keep the discussion on track Many times important issues can get sidetracked in a meeting, especially when everyone has a different opinion about the topic. If an unexpected conflict develops once the meeting is in progress, either appoint a subcommittee to look into the problem, or ask the participants involved in the conflict to meet with you after the meeting. Doing so will help keep the discussion on track and minimize (减少) the chances of wasting participants’ time of great value.

3. Learn to listen So many times we think we are going to say and, in the process, block out important points that other group members may be contributing. Additionally, we often hear only what we want to hear, rather than really listen to other people. Meetings that are characterized by effective listening are successful meetings.