☆Locks

You have a special card which operates the electronic lock on your room door and a key for the main door of the door of the hotel. These are your responsibility and should never be lent to anyone, including your fellow classmates. If you lose them you will be charged £20 per replacement. Do not leave your room unlocked even for short periods. Unfortunately, theft from student hotels is very common and insurance companies will not pay for stolen goods unless you can prove that your room was broken into by force.

☆Visitors

There are rarely any rooms available for visitors, except at the end of the summer term. Stan Jenkins, the hotel manager, will be able to tell you and can handle the booking. A small charge is made. Stan also keeps a list of local guesthouses, with some information about what they’re like, price, etc. You are also allowed to use empty beds for up to three nights, with the owner’s permission (for example, if the person who shares your room is away for the weekend ), but you must inform Stan before your guest arrives, so that he has an exact record of who’s in the building of a fire breaks out. Students are not allowed to charge each other for this.

☆Kitchens

There is a kitchen on each floor where light meals, drinks, etc. maybe prepared. Each has a large fridge and a food cupboard. All food should be stored, clearly marked with the owner’s name, in one of these two places. Bedrooms are too warm for food to be stored, and the cleaners have instructions to remove any food found in them. After using the kitchen, please be sure you do all your washing up immediately and leave it tidy. If you use it late in the evening， please also take care that you do so quietly in order to avoid disturbing people in nearby bedrooms.

1.If a friend visits you for the weekend, he or she can         .

A．stay at a local guesthouse

B．book an empty house for free

C．use an empty bed without permission

D．share your room by paying your roommate

2.Which of the following is true according to the passage?

A．Your insurance will cover what you have lost．

B．The cleaners will take away food left in the bedrooms．

C．Spare rooms are least likely to be available in summer．

D．Students will be fined for lending their cards to others．

3.The passage is probably taken from ____．

A．a travel guide book                     B．a hotel brochure

C．a school poster                              D．a club newsletter

To: "The Shoe People" <inquiries@shoepeople.com>

From: "John Trimbald" <jtconstruction@img.com>

Subject: Customer Complaint

To Whom it May Concern,

I have trusted the Shoe People to protect the feet of my employees for over ten years now. I recently purchased a few pairs of boots from your company for my crew. Though my men were initially satisfied with the boots, the soles began to fall apart on them after just twelve weeks. This was extremely surprising considering they came with a six year warranty. The boots are unsafe to wear because my men are pouring hot concrete. Please respond as soon as possible with instructions on how I can return the boots and receive a refund.

Thank you,

John Trimbald, Foreman, JT Construction

To: “John Trimbald” <jtconstruction @ img. com>

From: “The Shoe People” <inquiries @ shoepeople. com>

Dear Mr. Trimbald,

Thank you for your e-mail concerning the poor quality of our rubber soled black workboots. A representative will be by your office next week to pick up the damaged boots. We apologize for any inconvenience this has caused you and your crew.

Along with five new pairs of workboots for your crew (we included one extra pair), we have enclosed a free year's supply of sole protector spray. In our retail stores, this spray is always recommended to buyers who work on heated floors. This should have been brought to your attention at the time of your initial order. Please excuse our oversight.

To date we have had no complaints about these workboots from customers who have used the protector spray. However, should you use the spray and find that you are still unsatisfied with the boots, please return the boots and spray for a full refund. Thank you for supporting The Shoe People. Have a Happy New Year.

Sincerely,

Stan Mason, President

1.The first email is basically an email of        .

A．apology           B．sympathy          C．appreciation       D．complaint

2.What’s wrong with the boots John Trimbald bought?

A．The soles of the boots began to fall apart.

B．The color of the boots had shaded a lot.

C．The boots didn’t fit the workers well.

D．The patterns of the boots didn’t satisfy the workers.

3.What is the underlined word “spray” used for according to the passage?

A．To repair the damaged boots.              B．To protect the soles from heat.

C．To prevent the crew from danger.           D．To protect the boots from concrete.

4.According to the president of The Shoe People, John Trimbald        .

A．can exchange the damaged boots with new ones at any time

B．must return the damaged boots to any of the retail stores

C．will get new pairs of boots and a free year’s supply of spray

D．can return the damaged boots and spray for a full refund now

To: "The Shoe People" <inquiries@shoepeople.com>
From: "John Trimbald" <jtconstruction@img.com>
Subject: Customer Complaint
To Whom it May Concern,
I have trusted the Shoe People to protect the feet of my employees for over ten years now. I recently purchased a few pairs of boots from your company for my crew. Though my men were initially satisfied with the boots, the soles began to fall apart on them after just twelve weeks. This was extremely surprising considering they came with a six year warranty. The boots are unsafe to wear because my men are pouring hot concrete. Please respond as soon as possible with instructions on how I can return the boots and receive a refund.
Thank you,
John Trimbald, Foreman, JT Construction
To: “John Trimbald” <jtconstruction @ img. com>
From: “The Shoe People” <inquiries @ shoepeople. com>
Dear Mr. Trimbald,
Thank you for your e-mail concerning the poor quality of our rubber soled black workboots. A representative will be by your office next week to pick up the damaged boots. We apologize for any inconvenience this has caused you and your crew.
Along with five new pairs of workboots for your crew (we included one extra pair), we have enclosed a free year's supply of sole protector spray. In our retail stores, this spray is always recommended to buyers who work on heated floors. This should have been brought to your attention at the time of your initial order. Please excuse our oversight.
To date we have had no complaints about these workboots from customers who have used the protector spray. However, should you use the spray and find that you are still unsatisfied with the boots, please return the boots and spray for a full refund. Thank you for supporting The Shoe People. Have a Happy New Year.
Sincerely,
Stan Mason, President
【小题1】The first email is basically an email of        .

☆Locks

You have a special card which operates the electronic lock on your room door and a key for the main door of the door of the hotel. These are your responsibility and should never be lent to anyone, including your fellow classmates. If you lose them you will be charged £20 per replacement. Do not leave your room unlocked even for short periods. Unfortunately, theft from student hotels is very common and insurance companies will not pay for stolen goods unless you can prove that your room was broken into by force.

☆Visitors

There are rarely any rooms available for visitors, except at the end of the summer term. Stan Jenkins, the hotel manager, will be able to tell you and can handle the booking. A small charge is made. Stan also keeps a list of local guesthouses, with some information about what they’re like, price, etc. You are also allowed to use empty beds for up to three nights, with the owner’s permission (for example, if the person who shares your room is away for the weekend ), but you must inform Stan before your guest arrives, so that he has an exact record of who’s in the building of a fire breaks out. Students are not allowed to charge each other for this.

☆Kitchens

There is a kitchen on each floor where light meals, drinks, etc. maybe prepared. Each has a large fridge and a food cupboard. All food should be stored, clearly marked with the owner’s name, in one of these two places. Bedrooms are too warm for food to be stored, and the cleaners have instructions to remove any food found in them. After using the kitchen, please be sure you do all your washing up immediately and leave it tidy. If you use it late in the evening， please also take care that you do so quietly in order to avoid disturbing people in nearby bedrooms.

56．If a friend visits you for the weekend, he or she can         .

       A．stay at a local guesthouse

       B．book an empty house for free

       C．use an empty bed without permission

       D．share your room by paying your roommate

57．Which of the following is true according to the passage?

       A．Your insurance will cover what you have lost．

       B．The cleaners will take away food left in the bedrooms．

       C．Spare rooms are least likely to be available in summer．

       D．Students will be fined for lending their cards to others．

58．The passage is probably taken from ____．

       A．a travel guide book                     B．a hotel brochure

       C．a school poster                            D．a club newsletter