To: "The Shoe People" <inquiries@shoepeople.com> From: "John Trimbald" <jtconstruction@img.com> Subject: Customer Complaint To Whom it May Concern, I have trusted the S 题目和参考答案——青夏教育精英家教网—

题目内容

To: "The Shoe People" <inquiries@shoepeople.com>

From: "John Trimbald" <jtconstruction@img.com>

Subject: Customer Complaint

To Whom it May Concern,

I have trusted the Shoe People to protect the feet of my employees for over ten years now. I recently purchased a few pairs of boots from your company for my crew. Though my men were initially satisfied with the boots, the soles began to fall apart on them after just twelve weeks. This was extremely surprising considering they came with a six year warranty. The boots are unsafe to wear because my men are pouring hot concrete. Please respond as soon as possible with instructions on how I can return the boots and receive a refund.

Thank you,

John Trimbald, Foreman, JT Construction

To: “John Trimbald” <jtconstruction @ img. com>

From: “The Shoe People” <inquiries @ shoepeople. com>

Dear Mr. Trimbald,

Thank you for your e-mail concerning the poor quality of our rubber soled black workboots. A representative will be by your office next week to pick up the damaged boots. We apologize for any inconvenience this has caused you and your crew.

Along with five new pairs of workboots for your crew (we included one extra pair), we have enclosed a free year's supply of sole protector spray. In our retail stores, this spray is always recommended to buyers who work on heated floors. This should have been brought to your attention at the time of your initial order. Please excuse our oversight.

To date we have had no complaints about these workboots from customers who have used the protector spray. However, should you use the spray and find that you are still unsatisfied with the boots, please return the boots and spray for a full refund. Thank you for supporting The Shoe People. Have a Happy New Year.

Sincerely,

Stan Mason, President

1.The first email is basically an email of .

A．apology B．sympathy C．appreciation D．complaint

2.What’s wrong with the boots John Trimbald bought?

A．The soles of the boots began to fall apart.

B．The color of the boots had shaded a lot.

C．The boots didn’t fit the workers well.

D．The patterns of the boots didn’t satisfy the workers.

3.What is the underlined word “spray” used for according to the passage?

A．To repair the damaged boots. B．To protect the soles from heat.

C．To prevent the crew from danger. D．To protect the boots from concrete.

4.According to the president of The Shoe People, John Trimbald .

A．can exchange the damaged boots with new ones at any time

B．must return the damaged boots to any of the retail stores

C．will get new pairs of boots and a free year’s supply of spray

D．can return the damaged boots and spray for a full refund now

【答案】

1.D

2.A

3.B

4.C

【解析】

试题分析：这是一篇电子邮件形式的应用文，内容是关于顾客对所买鞋子的质量问题投诉和卖家对此做出的答复和解决措施。

1.推理题：从第一封邮件的最后一句话，Please respond as soon as possible with instructions on how I can return the boots and receive a refund.可知这是封投诉信。选D

2.细节题：从第一封邮件的最后一句话，the soles began to fall apart on them after just twelve weeks.可知选A

3.猜词题：由第二封邮件的句子：In our retail stores, this spray is always recommended to buyers who work on heated floors.可知spray的用途。选B

4.推理题：从第二封邮件的第二段：Along with five new pairs of workboots for your crew (we included one extra pair), we have enclosed a free year's supply of sole protector spray.可知答案是C

考点：考查书信类短文

点评：文章属于信息筛选类短文，有两封书信，可以很快找到关键处，在解答这类问题时要求学生抓住题干文字信息，采用针对性方法进行阅读，答案在文章中可以直接找到。

练习册系列答案

世纪百通主体课堂小学课时同步达标系列答案

相关题目

To "stick to something" means that you continue to do it and don’t ______.

A．give in B．put off C．give up D．put up

People often hear each others' voices without ever seeing the faces they belong to. "Nowadays we are talking away on the phone without meeting people," says Seung-Jae Moon. And from business conference calls to chat lines, people often imagine they would recognize the speaker if they saw him or her. Seung-Jae Moon, a linguist of Korea found that, under certain conditions, they're actually right.

Moon decided to see just how close those mental pictures match up with reality and if there was any relation to how people speak rather than what they are saying. He recorded 16 Koreans, half men and half women, reading the same passage, and took a full-body photo and head shot of each speaker. Then he played the tapes for 361 Koreans and 173 Americans who did not speak Korean and asked his subjects to match up voice and picture. The Korean participants viewing full-body photos were quite perceptive. A majority linked 6 of the 8 women to the correct voice and did so for 5 of the 8 men. With the Korean group shown only faces, accuracy plummeted, but more than 20 percent of the subjects selected the same incorrect picture. The Americans showed no accuracy in matching the foreign voices to photos, but they too were consistent in their errors. That disconnection reveals conflicting ideas of physical and vocal beauty. Moon asked people to pick a favorite face and voice. Seventy percent of the Koreans picked one voice, but there was no agreement on a face. Americans didn' t agree on either count. And over 65 percent of both Koreans and Americans did not match their favorite face with their favorite voice.

Moon hopes to use software to break voices into components like pitch and hoarseness to narrow down which elements trigger certain mental pictures. "If we can map which characteristics of the voice triggers what kind of linage, and it doesn't matter whether that image is the right or wrong one of the actual speaker, then we can create an image through voice,' he says. That capacity could help to create computer-synthesized voices tailored to conjure up specific associations — audio books for children that inspire motherly visages, or warning alerts that bring to mind a stern police officer.

1.People often think that they would ______ the speaker when they saw the speaker.

A．understand B．recognize C．like D．surprise

2.Moon decided to do the experiment to ______.

A．see how close mental pictures match up with reality

B．how people speak

C．see if there was any relation to how people speak rather than what they are saying

D．both A and C

3.He asked ______ Korean women to speak and recorded their voices.

A．12 B．16 C．8 D．10

4.______ were more perceptive in recognizing full-body photos.

A．The Koreans B．The American women

C．The Korean women D．The Americans

5.______ percent of Koreans and Americans matched their favorite face with their favorite voice.

A．Less than 65 B．Less than 35 C．Over 65 D．About 20

Water problems in the future will become more intense and more complex. Our increasing population will tremendously increase urban wastes, primarily sewage. On the other hand, increasing demands for water will decrease substantially the amount of water available for diluting wastes. Rapidly expanding industries which involve more and more complex chemical processes will produce larger volumes of liquid wastes, and many of these will contain chemicals which are noxious. To feed our rapidly expanding population, agriculture will have to be intensified. This will involve ever - increasing quantities of agricultural chemicals. From this, it is apparent that drastic steps must be taken immediately to develop corrective measures for the pollution problem.

There are two ways by which this pollution problem can be dwindled(减少). The first relates to the treatment of wastes to decrease their pollution hazard . This involves the processing of solid wastes "prior to" disposal and the treatment of liquid wastes, or effluents, to permit the reuse of the water or minimize pollution upon final disposal .

A second approach is to develop an economic use for all or a part of the wastes. Farm manure is spread in fields as a nutrient or organic supplement. Effluents from sewage disposal plants are used in some areas both for irrigation and for the nutrients contained. Effluents from other processing plants may also be used as a supplemental source of water. Many industries, such as meat and poultry processing plants, are currently converting former waste products into marketable byproducts. Other industries are potential economic uses for waste products.

1.The purpose of this passage is ________.

A．to alert the reader to the dwindling water supply

B．to explain industrial uses of water

C．to acquaint the reader with water pollution problems

D．to demonstrate various measures to solve the pollution problem

2.Which of the following points is NOT included in the passage?

A．Industrial development includes the simplification of complex chemical processes.

B．Diluting wastes needs certain amount of water.

C．Demands for water will go up along with the expanding population .

D．Intensive cultivation of land require more and more chemicals.

3.The reader can conclude that _________.

A．countries of the world will work together on pollution problems

B．byproducts from wastes lead to a more prosperous marketplace

C．science is making great progress in increasing water supplies

D．some industries are now making economic use of wastes

4.The author gives substance to the passage through the use of________.

A．interviews with authorities in the field of water controls

B．opinions and personal observations

C．definitions which clarify important terms

D．strong arguments and persuasions

5.The underlined words "prior to"(para. 2)probably man________.

A．after B．during C．before D．beyond

Pupils work harder in lessons if they are taught by a man, a study has claimed. Male teachers are more likely to improve pupils' self-esteem and are judged by pupils to be more fair, according to a study published by the Department for Education.

But there is a significant shortage of male teachers, especially in primary schools, with reports last month indicating that almost one in three primaries has an all-female teaching staff. The latest figures heightened fears that schools are becoming dominated (主宰) by women and children are being denied access to male role models in the classroom.

Researchers at the London School of Economics and Westminster University conducted an experiment in which each of 1,200 pupils in 29 schools was given £2. They could use the money to "buy" up to 10 questions at a cost of 20p each, which they then had to answer. If they were right they were given an extra 20p, but if they were wrong they lost 20p. Boys and girls who had a male teacher chose on average almost half a question more than those taught by women, indicating that they had a more positive outlook on the rewards of effort, the the study said.

Researchers wrote: "One of the most significant results featured in this experiment is the positive effect of male teachers on effort. The experiment suggests that higher ability pupils either believed that the teacher would reward them more favorably or had a preference for working hard to please the teacher."

According to the Good Teacher Training Guide, 86 per cent of new teachers entering primary schools are female, along with 62 per cent of those entering secondary schools.

Professor Alan Smithers, of Buckingham University, said: "This is an interesting and somewhat surprising finding, but it does underline the importance of having a good mix of male and female teachers in classes."

1.Which of the following is true of the passage?

A. Male teachers are more fair than female teachers.

B. Now most primary schools are in need of teachers.

C. Most people are afraid that their children can't get access to male teachers.

D. The author thinks that male teachers are better than female teachers.

2.What is the author's attitude to the finding that pupils work harder in lessons if they are taught by a man?

A. He is for the finding.

B. He is against the finding.

C. He doesn't show his opinion about it.

D. He thinks it’s interesting and somewhat surprising.

3.What does the author mainly tell us in the 3^rd paragraph?

A. Researchers at the London School of Economics and Westminster University conducted an experiment.

B. Students could use the money to "buy" up to 10 questions and then had to answer them.

C. Boys and girls who had a male teacher chose on average almost half a question more than those taught by women.

D. The experiment shows that students taught by male teachers had a more positive outlook on the rewards of effort.

4.It can be inferred that .

A. one third of primaries has an all female staff

B. if a student is taught by a man teacher, he will think that if he works harder he will make greater progress

C. 86 per cent of new teachers entering primary schools are female

D. this finding is interesting and surprising

5.Where can we find the passage?

A. It is from a PE section on the Internet.

B. It is from an educational magazine.

C. It comes from the social section of a newspaper.

D. It comes from an English teaching book.

It ______ long befor the Chinese Space Center ______ Shenzhou VII Spacecraft,becoming the third country to send an astronaut to "walk" in space after the United States and the former Soviet Union (now Russia).

A．will not be,launches

B．was not,launched

C．will be,launches

D．was not,had launched

试题分类