The Zhoukoudian Beijing Man Site is one of the most important world heritage sites in China．Since the discovery, which changed China’s knowledge of its history, was made in the 1920s, Zhoukoudian has become an important place for archaeologists from all over the world．At the site in the south-west suburb of Beijing, there is, for example, the earliest evidence of the use of fire by humans．It has also been proved that people lived there continuously between 500,000 and 10,000 years ago．

       Today, however, Zhoukoudian is in serious danger．Parts of the cave have been badly affected by rain and exposure to the air．Some areas are almost completely covered in weeds, causing serious damage．Pollution from nearby cement factories has also contributed to the problem．

       The site is extremely expensive to maintain and it will cost between three and five million yuan to repair it．At the moment, visitors are not allowed to visit the caves．

       Zhoukoudian is on the World Cultural Heritage List, organized by UNESCO, the United Nations Educational, Scientific and Cultural Organization．The list is constantly checked．Any site which is seriously damaged or which is not properly protected is an endangered heritage, and UNESCO is very quick to do something about situations like this．They have recommended that the site be closed and repaired．If nothing is done to repair it, it could be removed from the list．

       This is a very serious matter and the Chinese Academy of Sciences is trying to raise public awareness about it．They have suggested that the general public be encouraged to help with the problem．A professor at the Academy has proposed that a fund be established to raise money．

       Dr Zhu Ming of the Academy said, “ We have requested that the government get involved, but we also need assistance from ordinary people．They can help by contributing to the cost of repairing the caves．They are a precious part of our cultural heritage—it is of vital importance that we do something．If not, it will be a catastrophe．”

Why is Zhoukoudian of great importance in China?

     A．Because the site tells some information about how man lived in the old times．

     B．Because it has brought in lots of money as a place of interest．

     C．Because it is the only place in China on the World Cultural Heritage List．

     D．Because it changed our knowledge of China’s history of the 1920’s．

What is the second paragraph about?

     A．Zhoukoudian’s discovery               B．Zhoukoudian’s future   

       C．Zhoukoudian’s in danger               D．Zhoukoudian’s protection

The following has caused the damage of the site except________________．

     A．Weeds         B．Rain      C．Fire            D．Cement factories

The passage suggests that to repair Zhoukoudian, Chinese Academy of Sciences is seeking help from_________．

     A．Archaeologists from all over the world     

       B．Government and the public

     C．Experts from UNESCO                  

       D．Visitors

Which of the following can replace the underlined word “catastrophe”?

     A．case     B．worry          C．wonder        D．disaster

(2013·高考北京卷，A)We all know that the cost of heating our homes will continue to be a significant burden on the family budget.Now millions of people are saving on their heating bills with the EP portable heater.With over one million satisfied customers around the world，the new EP heats better and faster，saves more on heating bills，and runs almost silent.

The EP has no exposed heating parts that can cause a fire.The outside of the EP only gets warm to the touch so that it will not burn children or pets.

The EP will not reduce oxygen in the room.With other heaters，you’ll notice that you get sleepy when the heat comes on because they are burning up oxygen.

The advanced EP also heats the room evenly，wall to wall and floor to ceiling.It comfortably covers an area up to 350 square feet.Other heaters heat rooms unevenly with most of the heat concentrated to the center of the room.And they only heat an area a few feet around the heater.With the EP，the temperature will not vary in any part of the room.

The EP comes with a 3?year warranty (保修) and a 60?day，no questions asked，satisfaction guarantee.If you are not totally satisfied，return it at our expense and your money will be given back to you.

Now we have a special offer for 10 days，during which you can enjoy a half price discount and a free delivery.If you order after that，we reserve the right to either accept or reject order requests at the discounted price.

Take action right now!

1.What is mainly discussed in Paragraph 2?

A．The heat of the EP.

B．The safety of the EP.

C．The appearance of the EP.

D．The material of the EP.

2.From the passage，we can learn that the EP________.

A．doesn’t burn up oxygen

B．runs without any noise

C．makes people get sleepy

D．is unsuitable for children and pets

3.The underlined word“evenly”in Paragraph 4 probably means________.

A．continuously B．separately

C．quickly D．equally

4.The main purpose of the passage is to________.

A．persuade people to buy the product

B．advise people to save on heating bills

C．report the new development of portable heaters

D．compare the functions of different heater brands

EP Portable Heater
We all know that the cost of heating our homes will continue to be a significant burden on the family budget. Now millions of people are saving on their heating bills with the EP Portable Heater. With over one million satisfied customers around the world, the new EP heats better and faster, saves more on heating bills, and runs almost silent.
The EP has no exposed heating parts that can cause a fire. The outside of EP only gets warm to the touch so that it will not burn children or pets.
The EP will not reduce oxygen in the room. With other heaters, you’ll notice that you get sleepy when the heat comes on because they are burning up oxygen.
The advanced EP also heats the room evenly, wall to wall and floor to ceiling. it comfortably covers an area up to 350 square feet. Other heaters heat rooms unevenly with most of the heat concentrated to the center of the room. And they only heat an area a few feet around the heater. With the EP, the temperature will not vary in any part of the room.
The EP comes with a 3-year warranty(保修) and a 60-day. no questions asked. Satisfaction guarantee. If you are not totally satisfied, return it to our expertise and your money will be given back to you.
Now, we have a special offer for 10 days, during which you can enjoy a half price discount and a free delivery. if you order that, we reserve the right to either accept or reject order requests at the discounted price.
Take action right now!
【小题1】What is mainly discussed in paragraph 2?

Women, Race & Class

Angela Y Davis

??7.99

Analysing the differences and similarities between the experiences of black and white women, Davis casts new light on the struggle for human rights.

The Words to Say it

(an autobiographical novel)

Marie Cardinal

translated by Pat Goodheart

??7.99

Marie Cardinal's groundbreaking book was the first and remains the complete book about the personal experience of psychoanalysis (精神分析学). It reveals her traumatic (创伤的)childhood and institutionalisation(收容), followed by her escape to the cul-de-sac(死路)where her analyst(精神分析医师)lived. There, for many years, she made the journey towards recovery through Freudian psychoanalysis. A worldwide bestseller, translated into eighteen languages, it remains one of the most highly-praised books of our age.

Jade

Millie Murray

??4.99

Jade Wilson is smart, young, black and ambitious. And she's just been given the chance of a lifetime - a try-out for the Commonwealth Games swimming team. Jade lives with her mum, Jojo, a successful business woman. Jojo is overprotective of Jade, but she has her reasons. As a young model with a wonderful career ahead of her, she fell pregnant(怀孕) with Jade, and, much as she loves her daughter, she's determined not to let anything get in the way of Jade's success. So when Jade starts dating Dicey, there is hell to pay. Will Jade survive her Mum's constant nagging (唠叨)? And what if she were to get pregnant - would she, could she, do the same as Jojo and give up her career? As things start hotting up with Dicey, Jade is faced with some very tough choices... .

The book is very popular with people all over the world.

Which of the following can prove the book The Words to Say it is very successful ?

A. It is the first book about psychoanalysis.

B. It has a successful beginning and ending.

C. It has translated into 18 languages.

D. It remains the complete book about personal experiences.

From the third part we can learn that ________about Jade Wilson’s mother, Jojo.

A. She didn’t care about Jade.

B. She gave it up because of lack of interest in her career.

C. She wouldn’t like Jade to be what she was.

D. She was willing to accept Jade’s boy friend first.

The sentence “there is hell to pay” in the third part probably means _____.

A. there are a lot of ghosts

B. there is a lot of trouble

C. the price has to be paid  

D. it cost too much to do something

Which book do you buy if you want to read about women’s rights?

A. Women, Race & Class         B. Jade  

C. The Words to Say it           D. Marie Cardinal

What is it that makes the book The Words to Say it different from two other books in writing style?  

A. It is an autobiographical novel

B. Its contents and writer

C. Its translations

D. The leading character in the book

In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what companies are trying to achieve in order to keep and increase market share.
It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people; those treated badly will tell their tales of woe to up to 20 people. Interestingly, 80 percent of people who feel their complaints are handled fairly will stay loyal.
New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example, many companies now have to invest(投资)a lot of money in information technology and staff training in order to cope with the “phone rage”—caused by delays in answering calls, being cut off in mid-conversation or let waiting for long periods.
“Many people do not like talking to machines,” says Dr. Storey, Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them. The aim is to make the customer feel they know you and that you can trust them —the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”
Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be carried out within five hours, but getting it done within two); replacing a faulty product immediately; throwing in a gift voucher(购物礼券)as an unexpected “thank you” to regular customers; and always returning calls, even when they are complaints.
Aiming for customer delight is all very well, but if services do not reach the high level promised, disappointment or worse will be the result. This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example, “I know how you must feel”), and possible solutions (replacement, compensation or whatever fairness suggests best meets the case).
Airlines face some of the toughest challenges over customer care. Fierce competition has convinced them that delighting passengers in an important marketing tool, while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems.
For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about booking and flight times. They are trained to answer quickly, with their name, job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen.
British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.
Customer care is obviously here to stay and it would be a foolish company that used slogans such as “we do as we please.” On the other hand, the more customers are promised, the greater the risk of disappointment.
【小题1】We can learn from Paragraph 2 that__________.