Hello. It’s one of the first words we learn as babies, yet it’s one of the last words we think to use as adults today. That’s unfortunate, because saying hello is more than just saying hello——it is recognition of another’s worth. How might the world change——how might we change——if we mastered this word? To find out, I spent one month saying hello to every person I met. Here’s what I’ve learned.

　　 It can boost (促进) productivity. In one of the few studies ever done on this subject, Allan All day, an assistant professor of special education at Oklahoma State University, had middle school teachers greet their students individually each morning. This exchange of greetings raised the kids’ productivity. School went from impersonal to personal, and that resulted in more class participation and better grades.

　　 Environments influence friendliness. One study found that people in the city were less likely to shake hands with a stranger than those in the countryside. My experience was similar. Whatever the reason, my urban hellos were answered far less often than my rural ones. Similarly, people in vacation spots were far friendlier than those hurrying work downtown.

　　 It’s a form of universal health insurance. It’s impossible to say hello without smiling. And smiling has been shown to lower blood pressure, relieve stress and boost happiness. Apparently, a smile creates a similar effect in the recipient (接受者).

So maybe we can make the world a better place by____________.  After a month of doing it, I feel lighter and I have a better sense of well-being.

What does the author say about the adults’ saying hello today?

_______________________________________________________________________________

Which sentence in the text is the closest in meaning to the following one?

　　Teachers and students got friendlier so that the students became more active in learning and scored higher in tests.

　　____________________________________________________________________

Fill in the blank in Paragraph 5 with proper words. (within 5 words)

　　____________________________________________________________________

What are the three effects of smiling on health according to the text. (within 8 words)

Smiling can ___________________________________________________________

 Years ago, in a small fishing village in Holland, a young boy taught the world about the rewards of unselfish service.

Because the entire village lived on fishing, a volunteer rescue team was needed in case of emergency. One night, the winds   36   , the clouds burst and a strong storm overturned a fishing boat at sea. The crew in trouble   37   the SOS. The captain of the rescue rowboat team   38   the alarm and the villagers   39   in the town square overlooking the sea. When the team started their rowboat fought their way through the wild waves, the villagers waited   40   on the beach, holding lamps to   41   the way back.

An hour later, the rescue boat reappeared through the fog and the   42   villagers ran to greet them. Falling   43   on the sand, the volunteers reported that the rescue boat could not hold any more   44    and they had to leave one man behind. Even one more passenger would have surely   45  the rescue boat and all would have been lost.

   46   , the captain called for another volunteer team to   47   the survivor. Sixteen-year-old Hans stepped forward. His mother grabbed his arm, crying, "please don't go. Your father   48  in a shipwreck  (船只失事) 10 years ago and your elder brother, Paul, has been lost　　49   for three weeks. Hans, you are all I have left."

Hans replied, "Mother, I have to go.    50   everyone said I can't go, let someone else do it? Mother, this time I have to do my duty. When the call for service   51  , we all need to take our turn and do our part. Hans kissed his mother, joined the team and   52   into the night. "

Another hour passed, which seemed to Hans' mother like a century.    53   the rescue boat dashed through the fog with Hans standing up in the bow.    54  his hands, the captain called, "did you find the lost man?"    55   able to control himself, Hans excitedly cried back, "Yes, we found him. Tell my mother it's my elder brother, Paul!"

1. A. stilled         B. screamed       C. stopped       D. calmed

2. A. set about       B. sent out       C. came up with  D. took over

3.A. sounded       B. set            C. took         D. made

4. A. gathered       B. followed       C. fought       D. struggled

5. A. nervously      B. angrily        C. fearfully      D. happily

6. A. hope         B. light          C. expect        D. try

7.A. promising      B. hoping        C. cheering          D. standing

8.A. uncomfortable  B. exhausted      C. disturbed        D. painful

9. A. villagers       B. sailors         C. captains      D. passengers

10. A. pushed        B. pulled         C. overturned     D. settled

11. A. Anxiously      B. Strangely     C. Unexpectedly   D. Doubtfully

12. A. look after                                         B. look for       C. lookout          D. look on

13.A. died            B. pulled        C. went            D. interrupted

14. A. in the fire                      B. at sea         C. on strike     D. in the war

15. A. How about      B. What for      C. What if        D. What with

16.A. comes           B. goes           C. flies          D. climbs

17. A. appeared      B. disappeared    C. came           D. went

18. A. Therefore      B. Firstly       C. when           D. Finally

19.A. Making        B. Keeping          C. Showing        D. Cupping

20.A. Hardly    B. Only C. Seldom   D. Always

Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.” Actually, not all stores in America roll out the red carpet for their customers. But wherever you go, good customer service means making customers feel special.

People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow you to compare prices easily. Instead, people often “let their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.

When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the clear signs that label each department make shopping a breeze. Customers usually don’t have to ask how much items cost, since prices are clearly marked. And unless they’re at a flea market or a yard sale, they don’t bother trying to bargain.

When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you” from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car.

1. By quoting (引用) the McDonald’s ad: “We do it all for you”, the author intends to_______.

A. suggest that customers believe what commercials say deeply

B. show readers the American idea on good customer service

C. express all the stores pay much attention to the customers

D. persuade readers to choose the stores with ads correctly

2. In the USA, what may you do at first if you want to do some shopping?

A. To visit a professional street with lots of similar stores.

B. To compare prices in many shops in the same street.

C. To make phone calls and get better shopping choices.

D. To receive other customers’ answers to the questions.

3. The Underlined words “a breeze” in Para.3 most probably means _________.

A. an easy job　　  B. a trouble　　    C. a funny thing　　    D. a boring task

4. Which of the followings shows American stores offer convenience to customers in this passage?

A. The store clerks don’t usually sit around watching TV or playing cards.

B. Some stores offer price bargain to the customers like a yard sale.

C. The clerks give customers a smile and a warm “thank you” after paying.

D. Some stores open new checkout lanes when the lanes are crowded.

Henry Ford was the first person to build cars which were cheap，strong and fast．He was able to se11 millions of models because be could produce them in large numbers at a time；that is，he made a great many cars of exactly the same kind．Ford’s father hoped that his son would be come a farmer，but the young man did not like the idea and he went to Detroit（底特律）where he worked as a mechanic（机械师）．By the age of 29，in 1892，he had built his first car．However，the car made in this way，the famous “Model T” did not appear until 1908-five years after Ford had started his great motor car factory．This car showed to be well-known that it remained unchanged for twenty year．Since Ford’s time，this way of producing cars in large numbers has be come common in industry and has reduced the price of many goods which would otherwise be very expensive．

Henry Ford was the man to built _____ cars．

　　A．cheap and strong           B．cheap and long

　　C．fast and expensive          D．strong and slow

Ford was able to sell millions of cars，because_____．

　　A．he made many greet cars                   B．his cars are many

　　C．he made lots of cars of the same kind         D．both A and B

The young man became a mechanic，_______．

A．which was his father’s will  

B．which was against his own will

C．which was against his father’s will 

D．which was the will of both

The “Model T” was very famous_____．

　　A．before 1908          B．between 1982 and 1908

　　C．before 1892          D．after 1908

Ford built his own car factory

A．in 1903      B．in 1908      C．in 1913       D．in 1897