【题目】七选五

Forgiveness

To forgive is a virtue, but no one has ever said it is easy. When someone has deeply hurt you, it can be extremely difficult to let go of your hate. However, forgiveness is possible, and it can be surprisingly beneficial to your physical and mental health. People who forgive show less sadness, anger and stress and more hopefulness, according to a recent research.____ 【1】__

Try the following steps:

Calm yourself. ____2__ You can take a couple of breaths and think of something that gives you pleasure: a beautiful scene in nature, or someone you love.

Don’t wait for an apology. Many times the person who hurt you does not intend to apologize. They may have wanted to hurt you or they just don’t see things the same way. ____3____ Keep in mind that forgiveness does not necessarily mean becoming friends again with the person who upset you.

Take the control away from your offender(冒犯者). Rethinking about your hurt gives power to the person who causes you pain. Instead of focusing on your wounded feelings, learn to look for the love, beauty and kindness around you.

___4___ If you understand your offender, you may realize that he or she was acting out of unawareness, fear, and even love. You may want to write a letter to yourself from your offender’s point of view.

Don’t forget to forgive yourself. ___5__ But it can rob you of your self-confidence if you don’t do it.

A. Why should you forgive?

B. How should you start to forgive?

C. Recognize the benefits of forgiveness.

D. Try to see things from your offender’s angle.

E. For some people, forgiving themselves is the biggest challenge.

F. To make your anger die away, try a simple stress-management technique.

G. If you wait for people to apologize, you could be waiting an awfully long time.

【题目】七选五

No matter what type of business you run, it has to deal with things that go wrong from your customer’s point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements. _【1】__.

You should listen actively to what the customer has to say by maintaining comfortable eye contact. _2__.

__3__.It’s important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you’ve accepted the responsibility and provide him with choices or assure the customer you’ll do something about his complaint.

Talk with the client and discover the best means to resolve his problem. _4__In this case it’s important to let your customer know an estimation(估计) of how long it will take to take action on his complaint.

A simple “thank you” is one way to let the customer know you appreciate the time and effort they’ve taken to inform you about a problem with your company’s service or product that you need to know about.

Create a procedure for recording different types of customer complaints. __5__.

A. Listen to your customer’s complaints and you can improve your service.

B. There will be times when you’ll be unable to resolve the issue immediately.

C. When receiving a complaint, you should apologize for the failure the customer has identified.

D. They are a valuable source of information to determine various root causes that need to be addressed within your company.

E. So it’s important to learn to deal with customer complaints efficiently.

F. Don’t feel ashamed of the failure in your service or products.

G. You should also show your customer that you do understand him by giving full attention.

【题目】When you travel in other countries, you'll have to get yourself well prepared to ensure your safety and handle emergencies.

Before you leave, you'd better:

1. Take out medical insurance policy and learn what the plan covers and whether departure or return to the hometown is covered. Figure out payment choices, such as whether you have to speak directly with the insurance company, before or after treatment, whether you have to pay first and get compensation later.

2. Keep up to date on all required vaccinations (接种疫苗) .

3. Learn about the city or area where you are going to travel. Know how to say street names and landmarks in the local language. Figure out unique climate issues such as altitude, seasonal changes, potentially risky animals and insects.

4. Visit some local hospitals and write down addresses in the local language along with emergency entrance locations; do the same for dental/pediatric (小儿科的) services. Get first aid equipment with necessary medications. Take enough prescribed medication from the home country.

5. Carry a card or note written in both English and the local language listing your emergency contact numbers, name, basic medical information such as blood type and allergies (过敏) .

6. Ensure a reliable means of communication is available and carry an extra phone battery and a charger. Ensure that housemaids, drivers, office assistants, those who work or travel know how to call for medical assistance since they may be the only ones available in an emergency.

7. Make sure to bring all documents and visas along with you. Plan your journey carefully and carry copies of documents (ID, insurance policy records, medical records) and keep in a place where someone else could access them in an emergency.

【1】 In case you come across an emergency, you should _________.

A. carry a card or note which is written in the local language only

B. make sure your means of communication is available and reliable

C. buy enough prescribed medication from the foreign country

D. buy a guide book which includes basic emergency instructions

【2】According to the passage, the following are true EXCEPT that ________.

A. you should try to make a good study of medical insurance policy

B. you'd make sure someone will be able to help you in emergencies

C. you'd hide your copies of documents for safety in a place that no one can find

D. you should try to get familiar with the city or area that you will visit

【3】 The best title for the text is _________.

A. How to Prepare for a Safe Travel

B. Emergency Help at Home and Abroad

C. How to Know the Place You Will Visit

D. Keep Yourself Healthy When Traveling

【题目】根据短文内容,从短文后的选项中选出能填入空白处的最佳选项。选项中的两项为多余选项。

Matthew Youlden speaks nine languages fluently and understands more than a dozen more. _____【1】_____ When I told Matthew how I’ve been working hard to only pick up a second language, he had the following advice for me.

Know why you are doing it

This might sound easy , but if you don’t have a good reason to learn a language, you are less likely to stay interested over the long-run._______ 2_______ Wanting to get to know a French person in his or her own language is another matter entirely. No matter what your reason is, once you’ve decided on a language, it’s important to carry out .

_______3______

Matthew learned several languages together with his twin brother Michael. They learned their first foreign language, Greek, when they were only eight years old! Even if you can’t get a sister or brother to join you on your language adventure, having any kind of partner will push both of you to always try just a little bit harder and stay with it.

Have fun with it

_____4______Think of some fun ways to practice your new language: make a radio play with a friend, draw a comic strip, write a poem, or simply talk to whomever you can. If you can’t find a way to have fun with the new language, chances are you aren’t following step four.

Act like a child

We learn by making mistakes. ___5___But as adults, mistakes become taboo(禁忌). Think how an adult is more likely to say, “I can’t”, rather than, “I haven’t learned that yet” (I can’t swim, I can’t drive, I can’t speak Spanish). When it comes to learning a language, admitting that you don’t know everything is the key to growth and freedom.

A. Find a partner

B. Leave your comfort place

C. We work in the same office in Berlin.

D. As kids, we are expected to make mistakes.

E. You are learning a language to be able to use it.

F. Using your new language in any way is a creative act.

G. Wanting to impress English-speakers with your French is not a very good reason.

【题目】Our historic1740 Shenandoah Valley Bed and Breakfast is the perfect place to relax and enjoy the beauty and history of the Valley. Once a haven (避难所) against Indian attacks on the Virginia frontier and later Stonewall Jacksons headquarters during the Valley Campaign (战役) of 1862, our Shenandoah Valley inn(small hotel) now welcomes travelers looking for comfortable bed and board and friendly welcome.

On Route11,the Old Valley Turnpike, only two miles from Interstate 81 at Woodstock, the inn has a country atmosphere on five private acres along the Shenandoah River. The inn offers 12 guest rooms, a well-equipped meeting room for small managing meetings, many common areas, and lovely grounds to host sendoffs and family gatherings.

A hearty Inn at Narrow Passage breakfast will get your day off to a great start! If you have special food needs, tell us ahead of time, and we will try to have just what you need.

We had a wonderful four-day stay. Quiet and peaceful with the warmth of fireplaces in the room and bar to comfort and relax you. Ed and Ellen make you feel like family. Breakfast was outstanding. A visitor said.

After a busy day of hiking or sightseeing, return for a cool drink on the porch in summer or hot, spiced tea by the fire in winter. In the evening, walk down to the river to feed the ducks, or maybe spend a little time fishing.

We hope youll be able to visit us soon. Well do all we can to make your stay a happy one.

1From Paragraph 1 we know that the Shenandoah Valley ____________.

A. had been a place for Indians to live

B. had attracted many people in the past

C. used to be positions for a few battles

D. had been well-known for its natural scenes

【2】 The inn along Shenandoah River is _______________.

A. beautiful B. expensive C. cheap D. small

【3】Which of the following is TRUE according to the passage?

A. Its a little hard for people to book a room in the inn.

B. The inn can serve the guests according to their tastes.

C. Many young couples prefer to hold their weddings there.

D. Everyone would like to have their breakfast in the inn.

【4】Where can we see this passage?

A. In a geography book.

B. In a tourist magazine.

C. In a cooking diary.

D. In an evening newspaper.

 0  145825  145833  145839  145843  145849  145851  145855  145861  145863  145869  145875  145879  145881  145885  145891  145893  145899  145903  145905  145909  145911  145915  145917  145919  145920  145921  145923  145924  145925  145927  145929  145933  145935  145939  145941  145945  145951  145953  145959  145963  145965  145969  145975  145981  145983  145989  145993  145995  146001  146005  146011  146019  151629 

违法和不良信息举报电话:027-86699610 举报邮箱:58377363@163.com

精英家教网