A conflict at work is common. If you can avoid conflict, it means you will win what you want regardless of what the other person wants. Since the potential problem has not been removed, it will simply reappear later. 1

◆Be aware of the fact that some conflicts are unavoidable at work. On many occasions(场合), conflict and disagreement are likely to happen. But when a conflict happens it is not the end of the world. 2 Conflicts mean that people care enough to disagree strongly. The trick is not to allow the conflict to go on forever.

3 Solve a conflict when it starts, as it only gets worse with time going by. Everyone is waiting for the other to admit he or she is wrong and gets more unpleasant after the conflict has lasted a while. It is necessary to interrupt the "waiting game" before it gets to that point.

◆Ask nicely. If somebody has done something that makes you angry, or if you don't understand their viewpoints or actions, simply asking nicely about them can make a world of difference. Never assume that people do what they do to annoy or hurt you. Sometimes there is a good reason why that person does what he or she does, and a potential conflict disappears right there. 4

◆Appreciate. 5 Tell them why it is worth it to you to solve the conflict. This can be difficult as few people find it easy to appreciate a person they disagree strongly with, but it is a great way to move forward.

A. Praise the other part in the conflict

B. Deal with conflicts sooner rather than later.

C. Invite the other person to talk about the situation.

D. Do remember to make an enquiry, not an accusation of any sort.

E. Here are the necessary steps to effectively get rid of conflicts at work

F. On the contrary, it can be the beginning of an interesting learning process.

G. Clear thinking is unlikely to happen while an argument continues to boil over.


When milk arrived on the doorstep

When I was a boy growing up in New Jersey in the 1960s, we had a milkman delivering milk to our doorstep. His name was Mr Basille. He wore a white cap and drove a white truck. As a 5-year-old boy, I couldn't take my eyes off the coin changer fixed to his belt. He noticed this one day during a delivery and gave me a quarter out of his coin changer.

Of course, he delivered more than milk. There was cheese, eggs and so on. If we needed to change our order, my mother would pen a note—"Please add a bottle of buttermilk next delivery"一and place it in the box along with the empty bottles. And then, the buttermilk would magically appear.

All of this was about more than convenience. There existed a close relationship between families and their milkmen. Mr Basille even had a key to our house, for those times when it was so cold outside that we put the box indoors, so that the milk wouldn't freeze. And I remember Mr Basille from time to time taking a break at our kitchen table, having a cup of tea and telling stories about his delivery.

There is sadly no home milk delivery today. Big companies allowed the production of cheaper milk, thus making it difficult for milkmen to compete. Besides, milk is for sale everywhere, and it may just not have been practical to have a delivery service.

Recently, an old milk box in the countryside I saw brought back my childhood memories. I took it home and planted it on the back porch (门廊).Every so often my son's friends will ask what it is. So I start telling stories of my boyhood, and of the milkman who brought us friendship along with his milk.

1.Mr Basille gave the boy a quarter out of his coin changer________.

A.to show his magical power

B.to pay for the delivery

C.to satisfy his curiosity

D.to please his mother

2.What can be inferred from the fact that the milkman had the key to the boy's house?

A. He wanted to have tea there.

B. He was treated as a family member.

C. He was a respectable person.

D. He was fully trusted by the family.

3. Why does home milk delivery no longer exist?

A. Nobody wants to be a milkman now.

B. It has been driven out of the market.

C. Its service is getting poor.

D. It is forbidden by law.

4. Why did the author bring back home an old milk box?

A.He missed the good old days.

B.He wanted to tell interesting stories.

C.He needed it for his milk bottles.

oD.He planted flowers in it.


Six years ago at the age of 35, I suddenly decided I wanted to learn the cello(大提琴). Straight away I rented an instrument and appeared before Wendell Margrave, professor of musical instruction.

"You can be as good as you want to be, "Margrave said rather mysteriously. On a piece of paper he drew the notes E and F. He showed me where to put my fingers on the neck of the cello and how to draw the bow. Then he entered my name in his book: 10 am, Tuesday. Tuesday followed Tuesday, and soon it was spring.

Thus began my voyage out of ignorance and into the dream. E-F, E-F, we played together—and moved on to G. It was a happy time. I was again becoming something new, and no longer trapped as the same person. Surely the most terrible recognition of middle life is that we are past changing. We do what we can already do. The cello was something I couldn't do. Yet each Tuesday this became less and less true. Riding home on the bus one snowy night and learning the score of Mozart's C-Major Quintet, I felt the page burst into music in my hands. I could by then more or less read a score, and was humming(哼唱)the cello line, when suddenly all five parts came together harmonically in my head. The fellow sitting opposite stared. I met his glance with tears, actually hearing the music in my head for the first time. Could he hear it too, perhaps? No, he got off at the next stop.

As the years slipped by, my daughter grew up, playing the piano well. My goal was that she and I would one day perform together. I also wanted to perform in public with and for my peers, and to be secretly envied. I continued to play, to perform, but it is not the same. Before, when I heard a cello, it was all beauty and light. Now, as the TV camera gets close to Rostropovich's face, I recognize that his smile shows his incredible determination. Even for him, the cello is a difficult instrument that doesn't respect your ambitions. I picked up my cello and practiced. As good as I wanted to be, I am as good as I'm going to get. It is good enough.

1.From the first two paragraphs, we can learn that .

A. the author already knew some cello basics

B. the author went to a cello lesson every Tuesday

C. the author bought a cello after he decided to learn it

D. Wendell Margrave was a famous but mysterious professor

2.The author writes that "it was a happy time" in Paragraph 3 mainly because .

A. he felt very bored with his new life

B. it was beautiful to be able to hear the music in his mind

C. Professor Margrave made learning the cello very easy for him

D. he enjoyed the feelings of growth and getting closer to his dream

3. From the last paragraph, it can be inferred that the author .

A. put on shows with his daughter

B. was determined to catch up with Rostropovich

C. is happy to have kept up his personal development

D. was confident that his peers would envy him for his cello playing ability

4. The purpose of the article is mainly to .

A. show his deep gratitude to his cello tutor

B. advise readers on how to improve their cello skills

C. describe his incredible efforts to overcome difficulties

D. encourage readers that it's never too late to pursue their dreams



I was doing a big clean-up recently and my kids were helping. One of my sons 1 a knotted handkerchief with an old dark brown coin inside, which immediately 2 me of another time.

In 1991,I had spent five months in Niger,a hot African country. The climate and beggars were biggest and most 3 complaints. Street beggars would continually shout“Gift! Gift!”

One day,a friend and I 4 for neighboring Burkina to work in a health clinic. Arriving by taxi at our destination ,we began to 5 . I had a large backpack and a smaller daypack. Out of the darkness, a motorbike with two men approached slowly. Without 6 ,one of the men grabbed my daypack as the motorbike swept close by. Within seconds ,they were 7 up by the night. The bag had my passport,money,and other things 8 to me. I was in deep trouble.

In the weeks that followed, I cautiously 9 the rest of my valuables and regarded all 10 with suspicion. All I wanted was to leave this place. Then, walking through Burkina’s streets one day,I met an old woman “Gift! Gift!” she cried. I’d had enough! I was 11 of the country.Its poverty ,its thieves, and the heat, I told her 12 ,“ I have no ‘gift’, I have no money. A thief stole all my money two weeks ago and now I can’t get out of your country. I cannot give you 13 . The beggar woman listened attentively. Then she smiled 14 she reached into her dress.

“Then I will give you a 15 ,” she announced.Kindly,she placed an old ,dark brown coin in my hand. I looked at it 16 . It was small amount of money—but for this woman ,the coin represented a meal. In that moment ,I felt 17 ,Though poor, she was able to give me something priceless. I saw then the 18 beauty of the people there and appreciated deeply the quiet 19 of the poor. I hope never to part with the cion she gave me . With one small coin, she 20 my belief completely.

1.A.came across B.sought for C.fixed on D.made out

2.A.recalled B.reminded C.informed D.warned

3.A.consistent B.instant C.urgent D.constant

4.A.sent B.went C.headed D.called

5.A.move B.unload C.run D.work

6.A.warning B.thinking C.calling D.planning

7.A.turned B.disappeared C.swallowed D.come

8.A.precious B.expensive C.various D.serious

9.A.buried B.saved C.carried D.guarded

10.A.thieves B.locals C.beggars D.women

11.A.tired B.scared C.proud D.aware

12.A.sadly B.calmly C.angrily D.patiently

13.A.nothing B.something C.everything D.anything

14.A.until B.as C.while D.after

15.A.gift B.coin C.hand D.favor

16.A.with joy B.in anger C.with fear D.in shock

17.A.proud B.ashamed C.grateful D.disappointed

18.A.specific B.available C.unexpected D.untouched

19.A.race B.respect C.origin D.dignity

20.A.held B.created C.changed D.ruined

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