What's more important: Your employee or your customer? A popular business expression is, “The customer is always right." But you should never say “always."

     The owners of a restaurant in Alaska won international praise after protecting their autistic (自闭的) employee.

     When the employee delivered the wrong food to a customer's house,that customer reacted violently and unkindly. Even after the employee corrected the mistake,the customer continued to shout. And that same customer was even rude to the restaurant owners,daughter. So the owners “fired” the customer.

       Restaurant owners P.J. and Spiro Gialopsos have added the customer to the restaurant,s “Do N〇t Deliypr” lilt. That customer is now gm/a,Latin for “an unwelcome person."

      P.J. Gialopsos wrote on the restaurant's Facebook page, “you would think in the year 2015 the majority of the population would have learned or at least heard about autism."

      Gialopsos said, “The employee has worked at the Little Italy Restaurante in Anchorage,Alaska,for two years. He was very upset about the angry customer."

      Gialopsos describes the employee as a seriously gifted university student who is curious about the world. She adds that the employee also has aan amazing personality,great sense of humor and a strong work ethic(职业道德) .”

       “This employee is also one who will not have to deal with that rude customer anymore ,” added Gialopsos.

        Reached at home by reporters,Gialopsos said she is happy about the positive comments she and her husband are receiving. By Tuesday afternoon,her Facebook posting about the incident received more than 30 ,000 “Likes” and hundreds of positive comments. Comments and emails came from Australia,the United Kingdom,Ireland,Namibia and the United Arab Emirates.

        Gialopsos said she spent a couple of emotional days crying over the posts on the Facebook page. She adds that many parents from around the country who have children with autism wrote to her about the incident. “Their stories broke my heart/' she said. Another comment on Facebook that she found “striking” is a woman who thanked them for hiring someone who is “differently-abled. ”

6. The owners of the restaurant were praised  because they.

   A. would always put their customers first

   B. had a uDo Not Deliverw list in their restaurant

   C. fired a customer for hurting their autistic worker

   D. promised to deliver food to their customers’ house

7. What made the customer angry?

   A. The employee acted unkindly.

   B. He didn't get the food he ordered.

   C. The owners’ daughter was very impolite.

   D. He was considered as an unwelcome person.

8. We can infer from the text that the employee.

   A. began to work at the restaurant in 2015

   B. was difficult to get along with

   C. would leave the restaurant

   D. was an excellent worker

9. Why did Gialopsos cry when she read the posts on Facebook?

   A. Because she was moved by others,comments.

   B. Because nobody understood .what she had done.

   C. Because children with autism were thankful to her.

   D. Because stories on the Facebook page hurt her feelings.

10. Where is the text most probably taken from?

   A. A restaurant guide.     B. A personal diary. 

    C. A research paper.      D. A news report.

    Praise is like frosting(糖衣) on a cake. A little makes it taste better and too much will ruin everything. Kids need your encouragement and love it when you recognize their achievements. Just don't ruin their trust by leading them to believe every little thing they do is worthy of big cheers. When they grow up,they will find that they can't be accepted by society and probably think it is you who are making them so needy of praise.

     Recently,I had the opportunity to observe a family,5-year-old Joshua and his parents,in action. They had arrived at my office about 15 minutes early,and having returned from lunch with a few minutes to spare,I was chatting with my secretary in the waiting room. As I was collecting my things to walk back to my office,I was taken aback by a series of Joshua's mother's comments. The kid was playing with some blocks on the floor,and Mom was giving a running commentary on his progress. “Oh,Joshua,that's such a nice stack (堆) of blocks. You are so smart!” followed by “What a great job. I couldn’ t have built that when I was your age." Then Dad added, “That's my boy”,which nearly caused my secretary to gag(使室息) .After all,the kid was 5 years old,and stacking up a few wooden blocks is not a great achievement. No wonder he was having problems following directions in school — no teacher would be able to give him the amount of attention and praise necessary to keep the child interested.

       What is wrong with praising a child? Actually,it may cause a lot of harm if it is not given properly. Most parents believe that giving praise is like giving children healthy food such as calorie-free chocolate “ the more,the better. But praising children in certain ways may set them up to become praise junkies (成瘾者)一 expecting their parents or others to praise them for almost every act or feeling,rather than developing internal measurement for self-respect and feelings of achievement. Try to give praise only when necessary,no more and no less.

1. In what sense is praise similar to frosting?

   A. Praise is a must for everyone.

   B. Praise will make things work better.

   C. Praise is generally a dangerous thing.

    D.Praise must be given in a proper way.

2.The author heard the comments of Joshua's parents.

   A. on the way to the waiting room

   B. before the lunch break

   C. in the early afternoon

   D. in his own office

3. The underlined words “taken aback” can best be replaced by.

   A. shocked           B. confiised

   C. attracted         D. encouraged

4. The family hoped the author could .

   A. teach Joshua about blocks

   B. help solve Joshua's problems

   C. get in touch with Joshua's teachers

   D. give Joshua more attention and praise

5. What advice does the author give parents?

   A. Not to turn children into praise junkies.

   B. To act as a praise junkie in certain ways.

   C. To give children as little praise as possible.

   D. Not to give children calorie-free chocolate.

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