题目内容
What's more important: Your employee or your customer? A popular business expression is, “The customer is always right." But you should never say “always."
The owners of a restaurant in Alaska won international praise after protecting their autistic (自闭的) employee.
When the employee delivered the wrong food to a customer's house,that customer reacted violently and unkindly. Even after the employee corrected the mistake,the customer continued to shout. And that same customer was even rude to the restaurant owners,daughter. So the owners “fired” the customer.
Restaurant owners P.J. and Spiro Gialopsos have added the customer to the restaurant,s “Do N〇t Deliypr” lilt. That customer is now gm/a,Latin for “an unwelcome person."
P.J. Gialopsos wrote on the restaurant's Facebook page, “you would think in the year 2015 the majority of the population would have learned or at least heard about autism."
Gialopsos said, “The employee has worked at the Little Italy Restaurante in Anchorage,Alaska,for two years. He was very upset about the angry customer."
Gialopsos describes the employee as a seriously gifted university student who is curious about the world. She adds that the employee also has aan amazing personality,great sense of humor and a strong work ethic(职业道德) .”
“This employee is also one who will not have to deal with that rude customer anymore ,” added Gialopsos.
Reached at home by reporters,Gialopsos said she is happy about the positive comments she and her husband are receiving. By Tuesday afternoon,her Facebook posting about the incident received more than 30 ,000 “Likes” and hundreds of positive comments. Comments and emails came from Australia,the United Kingdom,Ireland,Namibia and the United Arab Emirates.
Gialopsos said she spent a couple of emotional days crying over the posts on the Facebook page. She adds that many parents from around the country who have children with autism wrote to her about the incident. “Their stories broke my heart/' she said. Another comment on Facebook that she found “striking” is a woman who thanked them for hiring someone who is “differently-abled. ”
6. The owners of the restaurant were praised because they.
A. would always put their customers first
B. had a uDo Not Deliverw list in their restaurant
C. fired a customer for hurting their autistic worker
D. promised to deliver food to their customers’ house
7. What made the customer angry?
A. The employee acted unkindly.
B. He didn't get the food he ordered.
C. The owners’ daughter was very impolite.
D. He was considered as an unwelcome person.
8. We can infer from the text that the employee.
A. began to work at the restaurant in 2015
B. was difficult to get along with
C. would leave the restaurant
D. was an excellent worker
9. Why did Gialopsos cry when she read the posts on Facebook?
A. Because she was moved by others,comments.
B. Because nobody understood .what she had done.
C. Because children with autism were thankful to her.
D. Because stories on the Facebook page hurt her feelings.
10. Where is the text most probably taken from?
A. A restaurant guide. B. A personal diary.
C. A research paper. D. A news report.
6. C.细节理解题。根据第二段中的 The owners of a restaurant in Alaska won international praise after protecting their autistic employee 和第 三段中的 So the owners “fired” the customer可知，Gialopsos夫妇因为保 护患自闭症的店员而“解雇”顾客的事 情得到大家的广泛支持和一致赞扬。
7. B.细节理解题。第三段首句When the employee delivered the wrong food to a customer's house,that customer reacted violently and unkindly 告诉我们：这位顾客生气是因为店员给他送错了食物。
8. D.推理判断题。根据文中的a seriously gifted university student 以及 has “an amazing personality,great sense of humor and a strong work ethic”可以推测,这是一位非常优秀的员工。
9. A.推理判断题。根据最后两段的内 容可知，Gialopsos看到广大网友为她 点赞并对她的做法给予积极评论时，她感动得落泪了。
10. D.推理判断题。文章第一、二段点 出本文的主旨，再结合文中出现的时 间以及文章的组织形式可推测，本文摘自一则新闻报道。
