题目内容

【题目】根据所给的中文提示,在空格内用适当的形式填入短语,并将答案填写在答题卷上标号的相应位置。

【1】When SARS ______________(爆发), fear spread out quickly all over the country.

2Try harder, and you can succeed _______________ (最终).

3Measures should be taken to __________(阻止)the paper factory polluting the river .

4_______________ (既然)he has admitted he's wrong, we may as well forgive him.

5It ______________(取决于)the efforts of the government and those companies whether the environmental problem can be solved.

【答案】

【1】broke out

【2】in time

【3】prevent

【4】Now that

【5】depends on

【解析】

【1】broke out 考查动词短语。根据语境可知是一般过去时,故用broke out

【2】in time 考查介词短语。句意:继续努力,你最终会成功的;

【3】prevent 考查动词短语。句意:采取措施阻止造纸厂污染河流;Prevent sb from doing 阻止某人做某事。

【4】Now that 考查连词。句意:既然他承认他错了,我们最好还是原谅他。

【5】depends on 考查动词短语。句意:环境问题是否能解决,取决于政府和公司的努力。

考点 :完成句子。

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【题目】There are stories about two U.S. presidents, Andrew Jackson and Martin Van Buren, which attempt to explain the American English term OK. We don’t know if either story is true,but they are both interesting.

The first explanation is based on the fact that President Jackson had very little education. In fact,he had difficulty reading and writing. When important papers came to Jackson,he tried to read them and then had his assistants explain what they said. If he approved of a paper, he would write “all correct” on it. The problem was that he didn’t know how to spell. So what he really wrote was “ol korekt”. After a while,he shortened that term to “OK”.

The second explanation is based on the place where President Van Buren was born,Kinderhook,New York. Van Bnren’s friends organized a club to help him become President They caned the club the Old Kinderhook Club,and anyone who supported Van Buren was called “OK”.

【1The author____________.

A. believes both of the stories

B. doesn’t believe a word of the stories

C. is not sure whether the stories are true

D. is telling the stories just for fun

【2According to the passage, President Jackson__________.

A. couldn’t draw up any documents at all

B. didn’t like to read important papers by himself

C. often had his assistants sign documents for him

D.wasn’t good at reading,writing or spelling

【3According to the first story, the term “OK”____________.

A. was approved of by President Jackson

B. was the title of some Official documents

C. was first used by President Jackson

D. was an old way to spell “all correct”

【4】According to the second story, the term “OK” was first used __________.

A. by Van Buren

B. in a presidential election

C. to organize the Old Kinderhook Club

D.by the members of the ‘‘Old Kinderhook Club”

【题目】根据短文内容,从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

Customer service refers to the way that companies behave towards their customers. 【1】 However, many a time organizations don’t focus on customer relationship management, and that’s what makes customers angry, which is one of the reasons why companies lose their customers. 2

First of all, you need to realize the great value of the customers. It’s they who are the boss, and it’s because of them that you get your pay checks. So do take your customers seriously.

3 You need to ask the customers the right kind of questions and think of the possible solutions which you can provide. Understand how they feel according to a particular situation, their body language, tone of voice and words they speak. Never make assumptions (臆断)and think that you know what the customers want.

4 Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way.

In addition, there are some other skills which will help you in serving your customers better. For example, once you finish solving the problem for the customers, before ending the call, always remember to ask if there is anything else you can do for them. End the call with a “thank you”. If the customers are angry, let them express their anger completely. 5 Once they’ve finished speaking, try to calm them down by apologizing.

In a word, always remember that if the customers remain happy, you’ll be in business.

A. Never or start speaking until they’ve finished.

B. You can bring in as many new customers as you want.

C. So customer service is important and you should know how to improve it.

D. Finding out the needs of the customers is another important customer service tip.

E. Making customers feel they are important is an excellent way to serve them better.

F. It’s the quality of service that determines whether the customer remains with the company.

G. More companies are finding that their customer service should not be limited to Stores.

【题目】根据短文内容, 从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

How to unlock your talent

Search

To find your hidden talent (才能), you’ll have to search for it! We all know people who are great at drawing or good at sports, don’t we? They’re the lucky ones who have a natural talent for what they love doing. 【1 It’s just that we might have to look a little bit harder, that’s all!

Try

2 Developing a new talent takes time and lots of effort, so don’t worry if you haven’t discovered yours by the end of the day, the week or even the month. You will get your light-bulb (灵感) moment finally!

Ask

Ask for help to get you started. Do you have an aunt who can help you start a blog or a sporty mom who’ll get active with you? 3 Sometimes we don’t need to look further than our own families to see what skills can be passed down to us!

4

Find out what excites you! The more enthusiastic (热情的) you are about a hobby, the more you’ll want to keep doing it. And, you’ve guessed it, the more you keep doing it, the better you’ll get!

New ideas

Be open to new ideas. There’s no point saying that you can’t write a book or take amazing photos if you’ve never really tried. 5

A. Get excited

B. Don’t give up

C. It won’t happen overnight.

D. Is your grandma great at making cakes?

E. Make today your day to try something new.

F. Have you ever doubted what you’re doing now?

G. But that doesn’t mean we can’t all find something we’re good at.

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