题目内容

短文改错

假定英语课上老师要求同桌之间交换修改作文,请你修改你同桌写的以下作文。文中共有10处语言错误,每句中最多有两处。每处错误仅涉及一个单词的增加、删除或修改。

增加:在缺词处加一个漏字符号(^),并在其下面写出该加的词。

删除:把多余的词用斜线(\)划掉。

修改:在错的词下划一横线,并在该词下面写出修改后的词。

注意:1. 每处错误及其修改均仅限一词;

2. 只允许修改10处,多者(从第11处起)不计分。

I’m a senior 3 student. The college entrance exams are in the way and everyone around us is trying their best to help me. At school, all the teachers work very hardly, encouraging us to build up our confidence. Wherever we meet with difficulties, they are ready to come to our help. Meanwhile, our school also did a lot for us. For example, the library stays open up in the evenings. At home, we are also taken well care of and our parents often tell us to have good rest. I’m very grateful to the efforts of our parents and teachers. I’m determining to try my best to prepare for the exams.

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Most of us are expecting high-quality customer service in our daily life, but actually enjoying a happy purchase is easier said than done.

Shoppers seldom complain to the manager or owner of a retail store, but instead they will alert their friends, relatives, co-workers, strangers—and anyone who will listen.

Store managers are often the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde Group and Wharton School.

“Storytelling hurts retailers and entertains consumers,” said Paula Courtney, President of the Verde Group. “The store loses the customer, but the shopper must also find a replacement.

On average, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every dissatisfied customer, a store will lose up to three more due to negative review. The resulting “snowball effect” can be disastrous to retailers.

According to the research, shoppers who purchased clothing encountered the most problems. Ranked second and third were grocery and electronic customers.

The most common complaints include filled parking lots, cluttered (塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.

During peak shopping hours, some retailers solved parking problems by getting moonlighting (业余兼职的) local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.

Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.

Most importantly, salespeople should be diplomatic and polite with angry customers.

“Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly,” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.”

Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.

1.Why are store managers often the last to hear complaints?

A. Most customers won’t bother to complain even if they have had unhappy experiences.

B. Customers have no easy access to store managers.

C. Few customers believe the service will be improved.

D. Customers would rather relate their unhappy experiences to people around them.

2.What does Paula imply by saying “the shopper must also find a replacement” ?( Para. 4)

A. New customers are bound to replace old ones.

B. Most stores provide the same kind of service.

C. Not complaining to manager causes the shopper some trouble too.

D. It is not likely the shopper can find the same products in other stores.

3.Shop owners often hire moonlighting police as parking attendants so that shoppers________.

A. can stay longer browsing in the store

B. won’t have trouble parking their cars

C. won’t have any worrier about security

D. can find their cars easily after shopping

4.What contributes most to smoothing over issues with customers?

A. Design of store layout.

B. Hiring of efficient employees

C. Huge supply of goods for sale.

D. Manners of the salespeople.

5.To achieve better shopping experiences, customers are advised to ________.

A. exert pressure on stores to improve their service

B. voice their dissatisfaction to store managers directly

C. settle their disputes with stores in a diplomatic

D. shop around and make comparisons between stores

Raeann Sleith began making bracelets (手链) when she was six. Family and friends loved her designs and asked for more. When admirers suggested that Raeann sell her bracelets, she realized she wanted to do just that — and donate the money to help kids with special needs, like her brother Derek.

Raeann’s older brother, Derek, has cri du chat syndrome. Children with cri du chat usually have problems understanding ideas and might have a hard time learning to talk. Many also have weak muscles that can cause problems with walking or using their fingers to pick things up. The term cri du chat means “cry of the cat” in French. Babies with cri du chat often have a high-pitched cry that sounds like that of a little cat.

Over the years, Derek’s teachers helped him learn sign language and gestures. They also taught him skills such as recognizing letters, cutting with scissors, and understanding basic math. Raeann wanted to donate money to Derek’s school. “I just wanted to help my brother,” she says, “and the people who help him.”

At first, Raeann focused on creating jewelry that would raise awareness for cri du chat. But people started requesting bracelets to wear as a symbol of support and awareness for a variety of other diseases and disorders. To create those symbols, Raeann researched the color most often associated with raising awareness for the disease or disorder, such as pink for breast cancer or orange for leukemia.

In the end, it turned out to be a great idea. In only a few years, Raeann has donated more than $30,000 to local charities. Raeann’s mom says that working on the bracelets has developed the generosity and kindness that already existed in her daughter. Raeann plans to keep making bracelets and raising dollars for charities. “I just want to keep going on with it,” she says, “to help my brother more.”

1.Paragraph 2 is mainly about _____.

A. the origin of the term cri du chat

B. the research on cri du chat syndrome

C. the treatment for cri du chat syndrome

D. the characteristics of cri du chat syndrome

2.The bracelets Raeann Sleith has made _____.

A. are decorated with colorful jewels

B. represent different kinds of diseases

C. are very popular all over the world

D. add up to more than 30,000

3.Which of the following can best describe Raeann Sleith?

A. Caring and generous.

B. Honest and responsible.

C. Polite and determined.

D. Creative and humorous.

4.The main purpose of the text is to _____.

A. tell us the story of a loving girl

B. show us how to make bracelets

C. introduce a kind of rare disease

D. ask us to donate to local charities

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