-How do you find this restaurant?- ．( )A．A friend told meB．I don't think soC．It's hard to findD．It can't be better 题目和参考答案——青夏教育精英家教网—

题目内容

14．-How do you find this restaurant？
- ．（　　）

	A．	A friend told me		B．	I don't think so
	C．	It's hard to find		D．	It can't be better

分析 -你觉得这家餐厅怎么样？
-不能再好了．

解答答案是D．考查交际用语．A 一个朋友告诉我了；B 我不这么认为；C 很难找到；D 不能再好了．句意是：-你觉得这家餐厅怎么样？-不能再好了．题干中how do you find 是对看法进行提问，表示"你觉得…怎么样"，符合语境的回答是D．

点评解答此类题目，首先要掌握固定句型的含义，以及交际用语的表达，然后根据语境选择合适的答案．

练习册系列答案

注意：
1．词数100左右．开头已给出，不计入总词数；
2．内容必须包括上图中的要点，可作必要的发挥；
3．条理清楚、语句连贯．
How to spend our time properly
Where has our time gone？How should we spend our time properly？Where has our time gone？How should we spend our time properly？
As students，it is important for us to study，so we should make a plan for every day．First of all，we should listen carefully in class．For homework，we need to make a list and work out how much time we need，and then finish them one by one．
Hobbies are also important in our lives and different students have different kinds of hobbies．They can make us feel happy and confident．But we don't need to spend so much time on them．So we should achieve a balance between our study and our hobbies．
In other ways，we need time，too．For example，we often spend a lot of time talking with our friends at lunchtime and watching TV at the weekends．If we can make good use of our time，I'm sure we will live a happier school life．．

5．Who is theauthor （作者） of the new novel？

2．High-quality customer service is preached （宣扬） by many，but actually keeping customers happy is easier said than done．
Shoppers seldom complain to the manager or owner of a retail（零售） store，but instead will alert their friends，relatives，co-workers，strangers-and anyone who will listen．
Store managers are often the last to hear complaints，and often find out only when their regular customers decide to frequent their competitors，according to a study jointly conducted by Verde Group and Wharton School．
"Storytelling hurts retailers and entertains consumers，"said Paula Courtney，President of the Verde Group．"The store loses the customer，but the shopper must also find a replacement．"
On average，every unhappy customer will complain to at least four others，and will no longer visit the specific store．For every dissatisfied customer，a store will lose up to three more due to negative review．The resulting"snowball effect"can be disastrous to retailers．
According to the research，shoppers who purchased clothing encountered the most problems．Ranked second and third were grocery and electronics customers．
The most common complaints include filled parking lots，cluttered （塞满了的） shelves，overloaded racks，out-of-stock items，long check-out lines，and rude salespeople．
During peak shopping hours，some retailers solved parking problems by getting moonlighting （业余兼职的） local police to work as parking attendants．Some hired flag wavers to direct customers to empty parking spaces．This guidance eliminated（消除）the need for customers to circle the parking lot endlessly，and avoided confrontation between those eyeing the same parking space．
Retailers can relieve the headaches by redesigning store layouts，pre-stocking sales items，hiring speedy and experienced cashiers，and having sales representatives on hand to answer questions．
Most importantly，salespeople should be diplomatic and polite with angry customers．
"Retailers who're responsive and friendly are more likely to smooth over issues than those who aren't so friendly，"said Professor Stephen Hoch．"Maybe something as simple as a greeter at the store entrance would help．"
Customers can also improve future shopping experiences by filing complaints to the retailer，instead of complaining to the rest of the world．Retailers are hard-pressed to improve when they have no idea what is wrong．
32．Why are store managers often the last to hear complaints？B
A．Most customers won't bother to complain even if they have had unhappy experiences．
B．Customers would rather relate their unhappy experiences to people around them．
C．Few customers believe the service will be improved．．
D．Customers have no easy access to store managers．
33．What does Paula Courtney imply by saying"…the shopper must also find a replacement"（Line 2，Para.4）？D
A．New customers are bound to replace old ones．
B．It is not likely the shopper can find the same products in other stores．
C．Most stores provide the same kind of service．
D．Not complaining to the manager causes the shopper some trouble too．
34．What contributes most to smoothing over issues with customers？A
A．Manners of the salespeople．
B．Hiring of efficient employees．
C．Huge supply of goods for sale．
D．Design of store layout．
35．To achieve better shopping experiences，customers are advised toC．
A．put pressure on stores to improve their service
B．settle their disputes with stores in a diplomatic way
C．voice their dissatisfaction to store managers directly
D．shop around and make comparisons between stores．

9．Nowadays，more and more schools in China have rules making students wear school uniforms to School．A lot of Chinese students complain about（61）wearing（wear） their school uniforms every day．But（62）doAmerican students get annoyed about their uniforms，too？American high schools usually have a dress code，（63）which is about requirements for students'dressing．Boys at school must wear clean jackets every day．Girls are （64）luckier （luck） than boys，they have more flexible（65）choices （choose） than boys．They can either dress similarly to the boys （66）orwear a dress．In general，it takes a student 10-15minutes every morning （67）to dress （dress） up for class．As students do in China，plenty of American students also have their complaints about school uniforms．What if students really dislike the dress code and want to get rid of it？Instead of getting punished，（68）actually（actual） there're ways to do that．At my school，"dress down"tickets（69）are sold （sell） on school days．If students are willing to buy a ticket，they don't need to wear school uniforms the following day．I have a strong （70）belief （believe） that one day Chinese students can buy these tickets，too．

19．The young mother tells everyone that she has a clever boy she is proud．（　　）

6．The Olympic torch （火炬）is considered as thesymbol（象征，符号）of peace and friendship．

3．My uncle is the owner of a restaurant close to that I live．Though not very big，but the restaurant is popular in our area．It is always crowded with customers at meal times．Some people even had to wait outside．My uncle tells me that the key to his success is honest．Every day he makes sure that fresh vegetables or high quality oil are using for cooking．My uncle says that he never dreams becoming rich in the short period of time．Instead，he hopes that our business will grow steady．

2．Two businessmen（71）flew（fly） to Australia to play in a weekend golf match．Their team won and they both received green jackets．（72）Ontheir last night in Australia，they stayed up late drinking beer．They were still drunk in the morning，（73）butthey drove their rented car to the airport．The road was empty．Suddenly，something jumped in front of the car．The driver couldn't stop in time and the car hit it．
The men got out of the car and found a large kangaroo（74）lying（lie） on the road．The drunken men began to laugh and decided to take some photos with the"dead"kangaroo．One of the men decided to put the jacket on（75）thekangaroo．So they dressed the poor kangaroo in a green jacket．Then they posed with it for some photos．Suddenly，something amazing happened．The kangaroo opened（76）itseyes．It was not dead．But it was very （77）angry（anger）．The kangaroo hit the two men and knocked them out．Then it ran（78）away．In the kangaroo's new green jacket were the car keys，a passport，and the air tickets．
Later that day，a motorist phoned the police．"You're（79）notgoing to believe this，"he said，"but a kangaroo in a green golf jacket（80）is running（run） along the road to the airport!"The police finally found out the whole story，and they punished the two drunken men．

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