题目内容
【题目】概要写作
阅读下面短文，根据其内容写一篇60词左右的内容概要。
When a consumer finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty(保单),or any other records that might help, at the store of buying. In most cases, this action will produce results.
However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the “higher up” the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favour, taking it as true that he or she has a just right.
Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can show clearly what is wrong with what was bought in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo(立体音响) does not work.”.
The store manager may advise the consumer to write to the producer, if so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the expected result, the consumer can go a step further. He or she can threaten to take the seller to court or report the seller to a public organization responsible for protecting consumers' rights.
【答案】
After buying something wrong, a consumer can show the guarantee at the store of purchase. If that doesn’t work, he or she can make a polite complaint to the store manager in person, on the phone or in letter. If this also can’t lead to the desired result, the consumer can warn the seller he or she will take legal action or turn to some organizations for help.
【解析】
试题分析：本文属于读写任务，考生首先要归纳短文大意，提炼出讨论的中心思想，在完成开放性作文时，首先要选择自己熟悉的短语或者句型，在你的能力范围之内，选择句式时要赋予变化，因为这样你才可以更好的驾驭
【亮点说明】范文中运用一些常见的短语make a complaint to 对。。抱怨；lead to导致；take action 采取措施；If this also can’t lead to the desired result, the consumer can warn the seller he or she will take legal action or turn to some organizations for help.这个句子运用到if引导的状语从句；
