题目内容
14.Some years ago,Houston airport faced a troubling customer-relations issue.Passengers were making a huge number of (1)C about the long waits at baggage claim (行李提取处).In response,the airport managers (2)D the number of baggage handlers.The plan worked:the average wait fell to eight minutes.But the complaints (3)A despite the apparent success.(4)B,the managers undertook a more careful,on-site analysis.They found that it took passengers a minute to walk from their (5)C gates to baggage claim and seven more minutes to get their bags.Roughly 88percent of their time,in other words,was spent standing around (6)D waiting for their bags.
So the airport decided on a new approach:instead of reducing wait time,it (7)C the arrival gates farther away from baggage claim area.Passengers now had to(8)B six times longer to get their bags.Complaints dropped to near zero.
This story shows a general (9)A:the experience of waiting is defined only partly by the actual length of the wait.Often the psychology of queuing is more(10)D than the length of the wait itself.Occupied time (walking to baggage claim) feels(11)B than unoccupied time (standing at baggage claim).Research on (12)C has shown that,on average,people overestimate how long they've waited in a line by about 36percent.
This is also why one finds mirrors next to lifts.The spread of high-rise buildings after World War II led to complaints about lift (13)A.The motive behind the mirrors was (14)D to the one used at the Houston airport:give people something to (15)B their time,and the wait seems shorter.
1. A.suggestions | B.questions | C.complaints | D.challenges |
2. A.evaluated | B.counted | C.decreased | D.increased |
3. A.continued | B.disappeared | C.doubled | D.changed |
4. A.Annoyed | B.Puzzled | C.Discouraged | D.Excited |
5. A.exit | B.landing | C.arrival | D.departure |
6. A.uncomfortably | B.aimlessly | C.hopelessly | D.impatiently |
7. A.freed | B.sent | C.moved | D.removed |
8. A.wait | B.walk | C.waste | D.sit |
9. A.principle | B.approach | C.belief | D.reason |
10.A.scientific | B.interesting | C.useful | D.important |
11.A.slower | B.shorter | C.more difficult | D.more painful |
12.A.figures | B.baggage | C.queuing | D.standing |
13.A.delays | B.quality | C.safety | D.repairs |
14.A.devoted | B.superior | C.familiar | D.similar |
15.A.take | B.occupy | C.use | D.value |
分析 本文写了为了减少乘客们对于取行李的抱怨,飞机场的管理者研究了排队理论,通过延长取行李的路程来改变人们的心境,同时告诉我们一个道理,那就是给等待的时间安排事干.
解答 1.答案是C.考查上下文逻辑,根据下文the complaints continued这种抱怨继续着,可见乘客们在等待取行李这件事上有着很多的抱怨,complaints名词"抱怨",所以答案选C.
2.答案是D.考查语境理解,根据下文The plan worked:the average wait fell to eight minutes,这个计划起作用了,等待的平均时间降到了八分钟,可见前文经理应该是增加了包裹的操作员,evaluated"评估";counted"计数";decreased"降低";increase动词"增加"所以答案选D.
3.答案是A.考查语境理解,根据句意"尽管取得了明显的成功,但是抱怨继续"所以答案选A.
4.答案是B.考查形容词词义辨析,根据语境因为感到迷惑,经理进行了更加仔细的分析,annoyed"烦恼的",puzzled"感到迷惑的";discouraged"泄气的";excited"兴奋的",所以答案选B.
5.答案是C.考查语境理解,从他们到达的门口到取行李处才花费他们一分钟的时间,这里写的是飞机乘客,arrival是名词"到达",所以答案选C.
6.答案是D.考查副词词义辨析,uncomfortably"不舒服地";aimlessly"漫无目的地";hopelessly"没有希望地";impatiently"不耐烦地",88%的时间花费在不耐烦地等待中,所以答案选D.
7.答案是C.考查语境理解和动词,根据语境可知他们把到达的门口移到离取行李的地方更远了,move"移动",所以答案选C.
8.答案是B.根据句意:乘客不得不走六分钟的路程去取他们的行李,距离远了,只能走过去,所以答案选B.
9.答案是A.考查名词词义辨析,principle"原理";approach"方法"belief"信仰";reason"原因",根据句意这个故事表明了一个原理,所以答案是A.
10.答案是D.考查形容词.scientific"科学的";interesting"有趣的";useful"有用的";important"重要的",根据句意;通常排队的心理比等待的长度更重要,所以答案选D.
11.答案是B.考查语境理解,根据文中语境人们走着去取行李感觉比站在那里等待的时间少了,所以答案选B.
12.答案是C.考查语境理解,本文写得就是对于排队的研究给人们心里上的反应,queuing"排队"所以答案选C.
13.答案是A.考查语境理解,前文中说人们对于等待的时间评估过高,对于电梯的延迟人们会抱怨,所以在电梯前安装一面镜子,由此可见答案选A.
14.答案是D.考查名词词义,根据句意:安装镜子的动机与飞机场里挪动门的动机是类似的,be simillar to 是固定搭配"与…相似",所以答案选D.
15.答案是A.考查动词词义,根据句意:给乘客一些能花费他们时间的东西,sth takes sb sometime是英语的固定句型,所以答案选A.
点评 近几年高考试题中的完形填空有新的变化,试题所涉及的知识面不断拓宽,综合难度不断提高.做完型填空首先要通读全文,了解大意.一篇完形填空的文章有许多空格,所以,必须先通读一至两遍,才能大概了解文章的内容.千万不要看一句,做一句.其次要逐句分析,前后一致.选择答案时,要考虑整个句子的内容,包括搭配、时态、语法等. 答案全部填完后,再通读一遍文章,检查是否通顺流畅了,用词得当,意思正确.
A. | prize | B. | award | C. | medal | D. | reward |
A. | There is | B. | It is | C. | There has | D. | It has |