题目内容

In the professional world, oral communication skills in the workplace, which is the art of using speech to convey information, thoughts and feeling to others, is important for the success of any organizations.
The 21st century has been considered to be an era of communication. The way we convey our thoughts is of great importance in building relationships. In the workplace, there are employees of diverse cultural and educational backgrounds. This makes team working on a difficult task, but with a clear understanding of the task to be achieved, all members work towards the same goal. Misunderstandings, conflicts and differences in opinions are easily managed when there is a clear flow of communication between team members.
With proper communication, a close relationship and trust build among the employees, therefore promoting excellent working conditions. An atmosphere of support and cooperation is promoted by properly conveying expectations of the management team to the employees and vice – versa (相反的情况). Therefore, developing oral communication skills is important to success in life ahead.
How to improve oral communication? In the business world, individuals are expected to be confident about their beliefs and ideas. Therefore, they must include words like “in my opinion”, “as far as I know”. While improving skills on oral communication, people in a workplace must learn the art of listening. In addition, one must also have a positive body language during conversations. A person with a smiling face and positive attitude can raise the spirits of everyone around him. When we’re talking to someone, we must give the other person an opportunity to talk as it improves our listening ability.
Communication is an art and it can be improved by working on it constantly. Since it is not an overnight work, one needs to learn it by observing people who are good at it.
Title
Oral communication skills in the workplace
小题1: _______
The art of using speech to convey information, thoughts and feelings to others.
 
Importance
●The way we convey our thoughts plays a major 小题2:____in building relationships.
●Understanding the task 小题3: __makes employees work towards the same goal.
●A clear flow of communication can easily 小题4: ______ the misunderstandings, conflicts and differences in opinions.
●Good relationships and trust among the employees built with proper communication can 小题5: _______ excellent working conditions.
●Conveying expectations can promote support and cooperation.
小题6: ______ to improving oral communication
●Use words like “in my opinion” to show your 小题7:____ about your beliefs and ideas.
●Learn to be a good 小题8:_______ in the workplace.
●Avoid using a小题9:_______ body language during conversations
●Smile and be positive to delight the people around you.
●Give the other person a chance to talk in a conversation.
Conclusion
Communication can be improved with小题10:______effort and we should learn from those who are good at it.

小题1:Definition/Meaning/Concept
小题2:role/part
小题3:clearly
小题4:manage
小题5:improve/promote
小题6:Approaches
小题7:confidence
小题8:listener
小题9:negative
小题10:constant

小题1:归纳题：从第一段的句子：oral communication skills in the workplace, which is the art of using speech to convey information,可知只是口头交流的定义：答案是Definition/Meaning/Concept
小题2:词义归纳题：从第二段的句子：The way we convey our thoughts is of great importance in building relationships.可知是起着重要作用：答案是role/part
小题3:词性转化题：从第二段的句子：but with a clear understanding of the task to be achieved,可知答案是clearly
小题4:词性转化题：从第二段的句子：Misunderstandings, conflicts and differences in opinions are easily managed when there is a clear flow of communication between team members.
可知答案是manage
小题5:原词重现：从第三段的句子：With proper communication, a close relationship and trust build among the employees, therefore promoting excellent working conditions.可知答案是improve/promote
小题6:词义归纳题：从第四段的句子：How to improve oral communication?可知答案是Approaches
小题7:词性转化题从第四段的句子：individuals are expected to be confident about their beliefs and ideas.可知答案是confidence
小题8:词义归纳题：从第五段的句子：While improving skills on oral communication, people in a workplace must learn the art of listening.可知答案是listener
小题9:从第四段的句子：In addition, one must also have a positive body language during conversations.可知是填positive的反义词，答案是negative
小题10:词性转化题：从第五段的句子：Communication is an art and it can be improved by working on it constantly.可知答案是constant
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When Glen Kruger picked a small cat from an animal shelter, he did not expect much.  Yet right from the start, eight years ago, there was an uncommon connection between him and the small black cat.  He     36   her Inky.
“ I grew up on a hundred-acre farm and had only cats    37    playmates ,” Kruger,
The seventy-year-old man , says. “My hearing was damaged by the    38    of farm equipment , so I learned to connect with    39  .  They react to what they see and what you do.  ”
Inky was a gentle cat,       40     the house with five other cats.  But on a January night in 2009,  Inky did    41     that would set her apart from    42     cats forever.
Kruger had gone down to the basement to     43      the wood stove for the night.  When he was finished, he     44     to the top of the stairs and reached to  turn off the lights. In doing so , he slipped and    45      his back against an old shelf.  The heavy shelf came crashing down and sent Kruger down the stairs.
     46    in a pool of blood on the basement floor, Kruger felt     47    going into shock（休克）.  He shouted for help ,      48      his wife, Brenda , was asleep in their      
bedroom at   the opposite end of the house.     49      Kruger noticed Inky watching from the top of the stairs.
“Go get Brenda, ” Kruger said to Inky.
Inky    50     to the bedroom door and scratched     51     until Brenda opened it.  Then Inky led her to  the     52     Brenda found her husband     53      the stairs and called 911.  Kruger was rushed to the hospital. “I spent six months   54   therd,” 
Says Kruger .  “Although I became lame , I was blessed. ” Since the accident, Inky has   55     
Left Kruger’s side.       
小题1:
A． gaveB． choseC．namedD．remembered
小题2:
A． likeB． asC． exceptD．among
小题3:
A． soundB． alarmC．noiseD．voice
小题4:
A． animalsB． friendsC．farmersD．neghbors
小题5:
A． sharingB． visitingC．dividingD．discovering
小题6:
A． anythingB． nothingC．somethingD．everything
小题7:
A． familiarB． lovelyC．ordinaryD．outstanding
小题8:
A． shut outB． shut offC．shut downD．shut up
小题9:
A． marchedB． flewC．struggledD．climbed
小题10:
A． bentB． hitC．shookD．pulled
小题11:
A． FallingB． LyingC．AppearingD．Thinking
小题12:
A． itB． itselfC．himD．himself
小题13:
A． andB． butC．orD．so
小题14:
A． ThusB． OtherwiseC．ThenD．Rather
小题15:
A． walkedB． ranC．returnedD．withdrew
小题16:
A． rapidlyB． suddenlyC．madlyD．urgently
小题17:
A． bedroomB． basementC．yardD．house
小题18:
A． at the bottom of B． in the middle of
C． at the top ofD． in the front of
小题19:
A． regretting B． restingC．relaxingD．recovering
小题20:
A． neverB． everC．stillD．already


Are you interested in travelling in the dangerous mountains in America? Here are some tour plans for you to choose.
Tour 1 Garland Valley
Bring your drink and lunch for this walk in a beautiful area of the Blue Mountains. Garland Valley is close to the town of Garland but is part of the National Park. Many wild animals live in this area, including many rare birds. This is a great walk for bird-lovers. The trip lasts four hours. Book in advance. Cost: $ 15 When: May 8, May 15
Tour 2 Flashlight Adventure
Put on your warm clothes, bring a flashligh and a pair of glasses, and come for a night walk along the Dungog Valley. A guide will lead the tour. Many of the animals you will see on this trip can only be seen at night. The guide will tell you about the lives of the animals you see. Numbers are strictly controlled on night trips, so be sure to book early. This walk lasts two and a half hours.
Cost: $ 12 When: May 8, May 15, May22
Tour 3 Black Bear Count
There have been fires in this area in the last few years and the Office of the National Park is not sure how many black bears are still living. Some bears have been seen since the fires, and the Office has asked for young people to help count them. The entire trip will last three hours. Remember to book in advance.
Cost: Free When: May 8
Advice to be followed:
☆ Please bring enough water and food for all walks.
☆ Wear good walking shoes-no high heels.
☆ Wear a hat for day walks.
☆ Dress warmly for night walks.
☆ Children must be with an adult.
☆ Make sure your flashlight works well and bring extra batteries for night walks.
☆ Follow all instructions from guides during the walks. The mountains are so
dangerous that you have to care.
小题1:Where are these tours likely to take place?
A．In a modern noisy city.
B．In a special kind of zoo
C．In a park in the mountains.
D．In three different countries.
小题2:On which tours had you better wear a hat according to advice?
A．Tour 1
B．Tour 2
C．Tour 2&3
D．Tour 1& 3
小题3:On which trip are you likely to see animals that are active at night but may sleep during the day?
A．Flashlight Adventure
B．Garland Valley.
C．Black Bear Count
D．None of the trips.
小题4:Which of the following statements is TRUE?
A．Extra batteries are needed for Tour 1 & 3.
B．All three tours require booking in advance.
C．It’s clearly advised to wear a hat for Tour 2.
D．Tour 3 will take the longest hours to finish.
小题5:What is the best title for the passage?
A．Some Adventure Tours in America
B．Hunting around the Great Mountains
C．Interesting Tours in Different Parks
D．Discovery Tours in the Mountains
Deciding which English-speaking country to study in wasn’t difficult for Ann; She had always wanted to visit America. “I wanted to study in an  English-language country and I always wanted to visit America because it always seemed to me a very beautiful and friendly country.” Ann is more than happy with the quality of the education she is receiving in America, particularly with the subjects and strong academic support.“ I am very happy with the quality of education I am receiving. All my subjects are useful and connected. I am happy with help I receive from the lecturers and tutors.”
Also of particular satisfaction for Ann is the practical element of her American course. “I find it very important and useful. The theory is a good thing to know but nothing gives you more skills and knowledge than practical work.”
Where her future employment is concerned, Ann is very confident her American qualification will be of great help. “I know that getting a degree here is a good thing for my future; it can open many doors in Poland or anywhere  else in the world.”
Ann is also really enjoying life in America; She is making friends and taking time out to enjoy herself. “People are very friendly and helpful. University is a good place to find new friends from America and from overseas. It is a friendly environment with lots of things to do, not only studying. And of course there are the beaches, not to mention the beautiful weather.”
小题1:The purpose of writing this passage is to _________.
A．tell us Ann’s decision to settle in America
B．tell us Ann is accustomed to life in America
C．introduce Ann’s happy study and life in America
D．introduce more about Ann to help her make friends
小题2:Why did Ann decide to study in America?
A．Her parents persuaded her to do so.
B．She has relatives and best friends here.
C．Her boyfriend was studying here too then.
D．She has dreamed of studying here for long.
小题3:What makes Ann particularly satisfied in America?
A．The comfortable climate and easy lifestyle.
B．The help from her host families and teachers.
C．The American courses have more practical elements.
D．The friends here are mostly from English-speaking countries.
小题4:What does the underlined sentence mean?
A．Ann will try all her best to ensure to get a degree.
B．Ann’s degree will help her find a job easily at home and abroad.
C．Ann will certainly go back to Poland to work after graduation.
D．With the degree received in America, Ann will never be out of work.
Expressions about water are almost as common as water itself.
The expression to be in hot water is a very old expression. Hot water was used five hundred years ago to mean being in trouble. One story says it got that meaning from the custom of throwing extremely hot water down on enemies attacking a castle.
That no longer happens. But we still get in hot water. When we are in hot water, we are in trouble. It can be any kind of trouble—serious or not so serious. A person who breaks a law can be in hot water with the police. A young boy can be in hot water with his mother, if he walks in the house with dirty shoes.
Beingin deep water is almost the same as being in hot water. When you are in deep water, you are in a difficult position.
To keep your head above water is a colorful expression that means staying out of debt. A company seeks to keep its head above water during economic hard times. A man who loses his job tries to keep his head above water until he finds a new job.
Water over the dam is another expression about a past event. It is something that is finished. It cannot be changed. The expression comes from the idea that water that has flowed over a dam cannot be brought back again.
Another common expression to hold water, is about the strength or weakness of an idea or opinion that you may be arguing about. It probably comes from a way of testing the condition of a container.; If it can hold water, it is strong and has no holes in it. If your argument can hold water, it is strong and does not have any holes.
Throwing cold water also is an expression that deals with ideas or suggestions. It means to not like an idea. For example, you want to buy a new car because the old one has some problems. But your wife throws cold water on the idea, because she says a new car costs too much.
小题1:If Robert says he is in deep water, we may guess_________.
A．he is swimming under the water
B．he is tired of changing shoes
C．he nearly breaks a law
D．he faces a difficult choice
小题2:What can you say to your friend Jane, who is troubled by a mistake she has made?
A．Keep your head above water.
B．Throw cold water.
C．It is water over the dam.
D．It can hold water.
小题3:If your argument doesn’t hold water, then it is _________.
A．weakB．convincingC．logicalD．disappointing
小题4:The passage explains the origins of the following expressions EXCEPT_________.
A．to be in hot water
B．to keep your head above water
C．water over the dam
D．to hold water
If your boss asks you to work in Moscow this year, he’d better offer you more money to do so — or even double that depending on where you live now．That’s because Moscow has just been found to be the world’s most expensive city for the second year in a row by Mercer Human Resources Consulting．
Using the cost of living in New York as a base, Mercer determined Moscow is 34．4 percent more expensive including the cost of housing, transportation, food, clothing, household goods and entertainment．
A two-bedroom flat in Moscow now costs $4,000 a month; a CD $24．83, and an international newspaper $6．30, according to Mercer．By comparison, a fast food meal with a hamburger （汉堡包） is a steal at $4．80．
London takes the No．2 place, up from No．5 a year ago, thanks to higher cost of housing and a stronger British pound relative to the dollar．Mercer estimates （估算） London is 26 percent more expensive than New York these days．Following London closely are Seoul and Tokyo, both of which are 22 percent more expensive than New York, while No．5 Hong Kong is 19 percent more costly．
Among North American cities, New York and Los Angeles are the most expensive and are the only two listed in the top 50 of the world’s most expensive cities．But both have fallen since last year’s study — New York came in 15th, down from 10th place, while Los Angeles fell to 42nd from 29th place a year ago．San Francisco came in a distant third at No．54, down 20 places from a year earlier．
Toronto, meanwhile, is Canada’s most expensive city but fell 35 places to take 82nd place worldwide．In Australia, Sydney is the priciest place to live in and No．21 worldwide．
小题1:What do the underlined words “a steal” in Paragraph 3 mean?
A．an act of stealing B．something delicious
C．something very cheap D．an act of buying
小题2:London has become the second most expensive city because of ______．
A．the high cost of clothing
B．the stronger pound against the dollar
C．its expensive transportation
D．the high prices of fast food meals
小题3:Which city is the third most expensive on the list?
A．Tokyo．B．Hong Kong．C．Moscow．D．Sydney．
小题4:Which city has dropped most on the list in North America?
A．New York．B．Los Angeles．C．San Francisco．D．Toronto．
Do you know soon eleven biggest food and drink companies of the nations will adopt new rules to limit advertising to children under the age of 12, a move that restricts ads for products such as McDonald’s Happy Meals and the use of popular cartoon characters.
The companies announced their new rules ahead of a Federal Trade Commission hearing on Wednesday that steps up pressure on the companies to help solve the growing child obesity problem through more responsible marketing. The self-given rules include promises by seven companies who will no longer use licensed characters, such as those made popular through movies or TV shows, to advertise online or in print media unless they’re promoting their healthier products. Four other companies said they do not advertise at all to children under 12.
“I think this is a very good step forward. It’s not the end of the journey but it’s a good way down the road,” said Margo Wootan, Nutrition Policy Director at the nonprofit Center for Science in the Public Interest.
Since the FTC first publicly raised the issue in 2005, many of the companies have started selling products with better nutrition in mind. The companies hope their self-regulation efforts — organized through the Council of Better Business Bureaus — will fend off any new and more strict federal regulation.
Parents are happy to see new rules that restrict the use of cartoon characters such as Shrek, Dora the Explorer and SpongeBob SquarePants. “It catches their eyes when you’re shopping,” said Josephine Thomas, a mother of three boys who lives in Manhattan. “As soon as they see a Shrek or Mickey Mouse, they automatically look at that and they don’t see what they really need. That’s one of the biggest problems when you go shopping.” That’s one reason the food companies have said they will now only use licensed characters to advertise their “better for you” products.
小题1:The reason why the food and drink companies will take action is that they want to___________
A．promote sales across the country
B．limit advertising to children under the age of 12
C．meet increasing demands from kids
D．adapt to the new federal regulations
小题2:What can we learn from the text that the seven companies ____.
A．may still use cartoon characters in advertising
B．are going to stop advertising to children under 12
C．Would like to continue the cooperation with entertainment media
D．will make food and drink specially for fat kids
小题3:What of the following can best describe the underlined words “fend off”?
A．prevent ... from happeningB．draw up or work out
C．pay attention toD．give a warm welcome to
小题4:What does Josephine Thomas advise in the last paragraph?
A．kids spend too much on unhealthy food
B．parents are strict about their kids’ food choice
C．“better for you” products are popular with kids
D．ads with cartoon characters mislead kids
Dear Teresa Silva,
The official of the university has reported to us that you are an English major who meets the high standards for membership in Sigma Tau Delta. As is known, Sigma Tau Delta was founded in 1924 at Dakota Wesleyan University. It is an international collegiate honor society for students of English. It presently has over 850 chapters in the United States, Europe, the Middle East, and the Caribbean. Over 9,000 new members are admitted into the organization annually.
Sigma Tau Delta’s purpose is to promote literature and writing and to advance the study of the written word. Members gather annually in the spring at the international meeting to present papers and share experiences and ideas within the English subject. The Society offers tens of thousands of dollars in scholarships, awards, as well as publication chances in its journals The Rectangle and The Sigma Tau Delta Review.
It is our pleasure if you can complete the application for Sigma Tau Delta membership. If you would like to be included in this spring’s induction (入会) ceremony, please complete the application form, and include amount to cover both local and international fees. Your completed form must be received by date to be considered for the upcoming induction ceremony.
We congratulate you on your outstanding academic record and hope you will join us as a Sigma Tau Delta member. If you want to get more information, please visit our website www.sigmataudelta.org, or give us a call. The phone number is 583-2864.
Sincerely,
Emily Lister
小题1:According to the passage, Sigma Tau Delta ______.
A．deals with language learning
B．opens its door to all the students of English
C．changes its members every year
D．mainly takes charge of scientific publications
小题2:At the annual meeting, members of Sigma Tau Delta have the chance to ______.
A．meet all the chapter leaders
B．receive tens of thousands of dollars
C．share experiences and views
D．choose a particular subject as a major
小题3:This passage is basically a letter of _____.
A．introductionB．congratulationC．thanks D．invitation

Winter is dangerous because it’s so difficult to know what is going to happen and accidents take place so easily. Fog can be waiting to meet you over the top of a hill. Ice might be hiding under the melting (融化) snow, waiting ahead to send you off the road. The car coming to you may suddenly slip（滑） across the road.
Rule No.1 for driving on icy roads is to drive smoothly (平稳地). Sudden movements can make a car very difficult to control. So every time you either start or stop your car, increase or reduce your speed, you must be as gentle and slow as possible. Suppose you are driving with a full cup of hot coffee on the seat next to you. Drive so that you wouldn’t spill (溅) it.
Rule No.2 is to pay attention to what might happen. The more ice there is, the further down the road you have to look. Test how long it takes to gently stop your car. Remember that you may be driving more quickly than you think. Generally, allow twice of your usual stopping distance when the road is wet, three times this distance on snow than usual, and even more on ice. Try to stay in control of your car at all time and you will not get into trouble.
小题1:The writer tries to _____ in this passage.
A．show his dislikes about bad winter weather
B．give information about winter weather
C．ask people not to drive in winter
D．advise people about safe driving in winter
小题2:According to the passage, the writer thinks that _______.
A．people should not drive in the snow
B．drivers should think more about problems in winter driving
C．people drive too fast in winter
D．winter drivers should stop their cars less
小题3:In the passage the writer talks about a cup of coffee ______.
A．to show how important smooth movements are
B．to ask the drivers to bring some soft drinks with them
C．to tell the drivers to be more relaxed
D．to show how it can be spilled
小题4:Which of the following is NOT true?
A．Traffic accidents take place easily in winter.
B．Fog and melting snow often cause car accidents.
C．The stopping distance on ice is as long as the usual one.
D．In winter you should drive your car with great care.

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