Question

【题目】假定你是李华，你在国外购物网站ebay.com购买了一双Salomon S-Lab牌子的鞋子。结果发现有如下问题：鞋号发错了；鞋子其中一只颜色偏暗；到货时间晚。

请向售货卖家客服投诉并提出解决方案。

注意：1.词数100左右；

2.可以适当增加细节，以使行文连贯；

3.开头语和结语已为你写好。

Dear Sir/Madam,

I’m writing to complain about the shoes bought from your store.

Yours,

Li Hua

Answer 1

【答案】Dear sir/madam,

I’m writing to complain about the shoes bought from your store. I received the shoes yesterday, which was supposed to have arrived a week before. To my disappointment, the shoes don’t fit me. I was in Size 8, but the shoes you sent to me is in Size 8.5, which is too large for me. What’s worse, the colors of the shoes are different. One is normal, while the color of the other is a little darker. I’m not a person who pursues perfectness, but I don’t think I can accept the difference in color. I hope you can either change one pair of shoes for me immediately or return my money to me.

I’m looking forward to your reply.

Yours,

Li Hua

【解析】该文要求写一篇投诉信。该内容在日常生活中比较常见。

1.要说明投诉的原因（鞋号发错了；鞋子其中一只颜色偏暗；到货时间晚）

2.阐述问题发生的经过。

3.提出批评及处理方案（要求退鞋子退款或者更换鞋子）。

4.另外要注意该文的时态。在陈述购买鞋子的过程时，应用过去时态。而在表达鞋子的问题时，应用现在时态。在表达自己的要求时，应用现在时态。同学们在写作的时候，应该选择恰当的时态。

【亮点说明】

所给范文对事实陈述清楚，长短句结合，灵活运用了一些较好的句式或短语。例如：定语从句（which was supposed to have arrived a week before，you sent to me，which is too large for me，who pursues perfectness）；介词短语（to my disappointment）。