Question

【题目】假定你是李华。三月初你在网上买了一双鞋子，打算送给妈妈作为三八妇女节的礼物。但是，收到货后发现存在若干问题。请你就此给网店客服写邮件投诉。

要点如下：1. 介绍购物情况；

2. 反映存在问题；

3. 提出解决方案。

注意：1. 词数100左右；

2. 可以适当增加细节，以使行文连贯。

Dear Sir/ Madam,

I am one of your customers._________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

_____________________________________________________________

Yours,

Li Hua

Answer 1

【答案】One possible version

Dear Sir/Madam,

I am one of you customers. I ordered a pair of shoes for my mum as a gift on Women’s Day. To my disappointment, there are the following problems. To begin with, it didn’t arrive on schedule, which missed the Women’s Day. Besides not only is it the wrong size but it is also of wrong color. What bothers me most is the quality of the shoes. They are not made of genuine leather, and give off bad smell. I am not satisfied to have received such poor service, and I believe I am qualified to ask you to handle it. I hope you can either return my money or deliver a new pair to me.

Looking forward to your reply.

Yours,

Li Hua

【解析】本篇书面表达属于提纲作文，内容是给网店客服写邮件投诉。写投诉信注意要实事求是地把问题讲清楚，态度要冷静，做到有礼貌，不能恶语伤人。成文时注意以下几点：1、仔细阅读有关提示，弄清试题提供的所有信息，明确要点就是主要内容。2、提纲是文章的总体框架，要在提纲的范围内进行分析、构思和想象。要依据提示情景或词语，按照一定逻辑关系来写。3、根据要表达的内容确定句子的时态、语态；就本文而言应该用一般现在时为主。4.注意邮件格式。

【亮点说明】本文使用To begin with，besides，层次分明，结构紧凑，语言连贯。同时使用了多种句式和结构，如定语从句it didn’t arrive on schedule, which missed the Women’s Day. hey are not made of genuine leather, which give off bad smell. 倒装句Besides not only is it the wrong size but it is also of wrong color等。