题目内容

【题目】听一段材料，回答下面几个小题。

【1】How does the woman feel at the beginning of the conversation?

A.Angry. B.Surprised. C.Sad.

【2】What size bag does the woman want?

A.A 24 inch bag.

B.A 29 inch bag.

C.A 32 inch bag.

【3】When will the woman leave for Mexico?

A.On Thursday.

B.On Friday.

C.On Saturday.

【4】Where does the man work?

A.At a mail order company.

B.At an international travel service.

C.At the airport information desk.

【答案】

【1】A

【2】C

【3】C

【4】A

【解析】听力原文：

M: Customer service.Andney Grant speaking.How may I help you?

W:I can’t believe this is happening.I called and ordered a 32inch bag last Friday.But today I found that you sent me a 24 inch one.I was planning to use that bag during our vacation in Mexico,but it doesn’t seem possible any more because we will take off on Saturday.It’s only two days away.What am I supposed to do?

M:I’m really sorry,madam. I’ll check right away.Would you please tell me your order number?

W:It’s CE2938.

M:Just a minute.I do apologize,madam.There did seem to be a mistake.I’ll have the correct size bag sent to you by overnight mail right away.It will arrive in time for your Saturday trip.Again I apologize for any inconvenience caused by our mistake.I promise it won’t happen again.

W:OK.Well,thank you.

M:Thank you,madam,for choosing Linch mail.I hope you will have a wonderful vacation.

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