摘要:24. can help but be attracted by the science stories. A.Everybody B.Anybody C.Somebody D.Nobody

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Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.” Actually, not all stores in America roll out the red carpet for their customers. But wherever you go, good customer service means making customers feel special.

People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow you to compare prices easily. Instead, people often “let their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.

When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the clear signs that label each department make shopping a breeze. Customers usually don’t have to ask how much items cost, since prices are clearly marked. And unless they’re at a flea market or a yard sale, they don’t bother trying to bargain.

When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you” from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car.

1. By quoting (引用) the McDonald’s ad: “We do it all for you”, the author intends to_______.

A. suggest that customers believe what commercials say deeply

B. show readers the American idea on good customer service

C. express all the stores pay much attention to the customers

D. persuade readers to choose the stores with ads correctly

2.In the USA, what may you do at first if you want to do some shopping?

A. To visit a professional street with lots of similar stores.

B. To compare prices in many shops in the same street.

C. To make phone calls and get better shopping choices.

D. To receive other customers’ answers to the questions.

3.The underlined words “a breeze” in Para.3 most probably means _________.

A. an easy job   B. a trouble             C. a funny thing       D. a boring task

4.Which of the followings shows American stores offer convenience to customers in this passage?

A. The store clerks don’t usually sit around watching TV or playing cards.

B. Some stores offer price bargain to the customers like a yard sale.

C. The clerks give customers a smile and a warm “thank you” after paying.

D. Some stores open new checkout lanes when the lanes are crowded.

5.Which of the following can be the best title of this passage?

A. Customer Service in America                     B. Excellent Stores in America

C. Shopping Rules in America                           D. Being King or Queen in America

 

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“Humans should not try to avoid stress any more than they would shun food, love or exercise.” said Dr. Hans Selye, the first physician to document the effects of stress on the body. While here’s no question that continuous stress is harmful, several studies suggest that challenging situations in which you’re able to rise to the occasion can be good for you.
  In a 2001 study of 158 hospital nurses, those who faced considerable work demands but coped with(设法处理) the challenge were more likely to say they were in good health than those who felt they couldn’t get the job done.
  Stress that you can manage may also boost immune(免疫的) function. In a study at the Academic Center for Dentistry in Amsterdam, researchers put volunteers through two stressful experiences. In the first, a timed task that required memorizing a list followed by a short test, subjects believed they had control over the outcome. In the second, they weren’t in control: They had to sit through a gory(血淋淋的) video on surgical procedures. Those who did go on the memory test had an increase in levels of immunoglobulin A, an antibody that's the body’s first line of defense against germs. The video-watchers experienced a downturn in the antibody.
  Stress prompts the body to produce certain stress hormones(荷尔蒙). In short bursts these hormones have a positive effect, including improved memory function. “They can help nerve cells handle information and put it into storage,” says Dr. Bruce McEwen of Rockefeller University in New York. But in the long run these hormones can have a harmful effect on the body and brain.
“Sustained stress is not good for you,” says Richard Morimoto, a researcher at Northwestern University in Illinois studying the effects of stress on longevity(长寿), “It’s the occasional burst of stress or brief exposure to stress that could be protective.”
【小题1】The passage is mainly about ________.

A.the benefits of manageable stress
B.how to avoid stressful situations
C.how to cope with stress effectively
D.the effects of stress hormones on memory
【小题2】 The underlined word “shun” (Line 1, Para.1) most probably means________.
A.cut down on
B.stay away from
C.run out of
D.put up with
【小题3】 We can conclude from the study of the 158 nurses in 2001 that ________.
A.people under stress tend to have a poor memory
B.people who can’t get their job done experience more stress
C.doing challenging work may be good for one’s health
D.stress will weaken the body’s defense against germs
【小题4】Dr. Bruce McEwen of Rockefeller University believes that ________.
A.a person’s memory is determined by the level of hormones in his body
B.stress hormones have lasting positive effects on the brain
C.short bursts of stress hormones enhance memory function
D.a person’s memory improves with continued experience of stress

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High school graduation is indeed important for the person concerned. It is usually marked by a party where friends and family present the person with gifts as a celebration. Below are some good choices for those who will go to college.
You can buy a folding bike. It is a good choice for a high school graduate going to college who may not have room to store a traditional bike. He or she will love moving around the school. It can be easily folded and carried, which would be great for those who often trip back home on weekends. You can also buy a Walkman. It is not expensive. The person can enjoy music while walking, exercising or studying. It can help improve one’s mood.
College is an important time for a person’s career. Many high school graduates know little about the fields they will enter. So why not buy the person a book on what to expect in college life? That way the person would be fully prepared for college. Also he or she can tell something about it to his or her classmates. It is a reality that knowledge is something that cannot be taken away. Healthy food is a major issue in college. Some students have to put up with the bad-taste food in the college dining hall. A refrigerator which can keep food fresh is an excellent choice.
In short, there are so many you can choose from as high school graduation gifts. So what gift are you planning to give to the bright young person?
【小题1】Why is a folding bike a good gift?_______

A.Because it is convenient and takes up little space.
B.Because it can help students save more time.
C.Because it is environmentally friendly and cheap.
D.Because it is much lighter than traditional bikes.
【小题2】How many great choices are mentioned in the text?________
A.3.B.4.C.5.D.6.
【小题3】Gifts for people who will go to college should be     .
A.usefulB.cheapC.lovelyD.fashionable
【小题4】What’s the text mainly about?_________
A.How to celebrate high school graduation.
B.How to make college life easy.
C.What a good gift means to high school graduates.
D.What to buy for people who will go to college.

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