A student walks into his first class and realizes he forgot all about the midterm exam. He knows he needs to bring his grades up, and getting a zero will make it nearly impossible. He quickly jots down some notes and shoves them under his lap hoping it will help him pass. Cheating is a major concern in all academic environments. Students are creating new and more outrageous(令人吃惊的) ways of cheating every day; some claim that certain accounts of cheating can be justified, but overall it can always be prevented.

Cheating has been around forever, and millions of ways to cheat have been fashioned. Copying homework and cheat sheets are some of the most basic ways students in all education levels have cheated. Some students think nothing about writing a few answers on their hand, in a gum wrapper, or boldly using a study guide to cheat. Desperate students have even gone as far as to steal the test or scan in bottle wrappers and put answers into the nutrition label. The internet has now become available in almost every location. Computers can be accessed at school, at home, and now even on cell phones. This opens a doorway for even more methods of cheating to be born.

There are countless opinions on whether or not cheating can be justified. The truth is this behavior will always be a matter of opinion with each scenario of cheating. Students often rationalize their cheating by claiming they forgot to look over the material or did not understand what the teacher or professor was saying. Some may counter these arguments by saying that the student could have set reminders or asked the teacher to explain the material before the day of the test. Some other reasons students believe cheating is justified are their heavy workloads and trying to find time for school, sports, friends, and family. This may be true in certain instances, however, all students have these problems, and it is unfair to the students refrain(制止) from cheating when the student who is dishonest receives a better grade. The majority of students who think cheating is acceptable may believe the reason for this is that sometimes students are unaware they are cheating, there is not enough time given for assignments, or that the information is too much for the course.

It may be difficult to accomplish, but cheating can be prevented. Teachers and professors have tried many options to stop cheating. These options can range anywhere from simply spreading test-takers out in a room, to expelling(驱逐) a student, which will most likely hindertheir plans of getting into another college. One simple way to fix the problem is to scold the student when caught. They may be so scared or embarrassed that they never do it again. This is a risky way to prevent cheating in some cases, however, because it can possibly damage self-esteem. Another simple way to avoid cheating is to create many different kinds of the same test. This prohibits students from getting the answers off of a neighbor's test, but students still have the option of using other cheating tactics.

There may be a million ways to cheat and get away with it, but there are few times, if any, that it is justified. Cheating never has to be a necessity and is never worth compromising morals and losing years worth of working towards a degree. This problem is spreading throughout America; with everyone's help, it can be stopped.

1.Which is the best title of this passage?

A．To cheat or not to cheat                  B．Show your opinion on cheating

C．Debates on cheating                     D．Different ways of cheating

2.The second paragraph mainly tells us that ________.

A．cheating through the Internet is the most basic way

B．students who cheat in exams are cleverer

C．millions of ways to cheat have been fashioned

D．students cheat in exams to score better grades

3.The reason that is given by most students who think cheating is understandable is that ________.

A．they don’t understand their teachers’ words

B．they bury themselves in a lot of homework

C．they don’t have enough time to complete the study tasks

D．they forget to look over the material

4.What is the disadvantage of scolding the cheating students according to the passage?

A．They may continue to cheat next time.

B．They may be hurt mentally.

C．They may use other cheating tactics.

D．They may get on badly with their teachers.

5.What is the author’s attitude towards cheating?

A．It is reasonable                         B．It is necessary

C．it can be praised                        D．It must be prevented

阅读下面短文，根据所读内容在表格中的空白处填入恰当的单词。

注意：每个空格只填一个单词。

Customer service refers to the way that companies behave towards their customers．It's the quality of service that determines whether the customer remains with the company． However, many a time organizations don't focus on customer relationship management, and that's what makes customers angry, which is one of the reasons why companies lose their customers．So customer service is vital and you should know how to improve it．

First of all, you need to realize how important the customers are．It's they who are the boss, and it's because of them that you get your pay checks．So do take your customers seriously．

Finding out the needs of the customers is another important customer service tip．You need to ask the customers the right kind of questions and think of the possible solutions which you can provide．Understand how they feel according to a particular situation, their body language, tone of voice and words they speak．Never make assumptions and think that you know what the customer wants．

Making customers feel they are important is an excellent way to serve them better．Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way．

In addition, there are some other skills which will help you in serving your customers better．For example, once you finish solving the problem for the customer, before, ending the call, always remember to ask if there is anything else you can do for them．' End the call with a "thank you"．If customers are angry, let them express their anger completely．Never interrupt or start speaking until they've finished．Once they've finished speaking, try to calm them down by apologizing．

In a word, always remember that if the customers remain happy, you'll be in business．

请根据下面这幅漫画写一篇150词左右的短文。

要求：

1. 请阐述温室效应所产生的原因。

2. 简述其后果，应尽可能涵盖图中所有信息（至少谈及三个方面）。

3. 我们该怎么办？

These years, global warming is becoming a serious problem, endangering people’s life.      

Wu Bangguo, _______ Chairman of the Standing Committee of the National People’s Congress (NPC), will deliver_______ work report in March , 2013.

A. a; /      B. a; a      C. /; a     D. the; the

 —I have just received another message, telling me I have won a big prize.

—Don't jump on it. You ________.

A．should be cheated                      B．are being cheated

C．are cheating                           D．should have been cheated

We hope the bridge ______ the road ______ will be completed as soon as possible. We can’t bear the inconvenience any more.

A．to; being carried out                     B．of; carried out

C．on; to be carried out                     D．to; carrying out

—What _______ you to get bored with her?

— _______was her laziness and unkindness.

A．made; It          B．caused; That       C．led; It            D．got; That

The boss refused to sell the car for ________ he thought was not satisfactory,

A．that              B．which             C．how              D．what

―The river runs clear.

―We all appreciate the importance the local government has______ the environmental protection.

A．attached to        B．contributed to      C．responded to      D．subscribed to

It took a long time for the connection between body temperature and illness________.

A．to make           B．to be made        C．making           D．being made