阅读下面短文，根据所学课文内容填入适当的词语，使文章合理通顺，每空一词。
Have you ever wanted to be part of a band as a famous singer or musician? To be 【小题1】       , a lot of people 【小题2】           great importance to becoming rich and famous. Most musicians often meet and 【小题3】           a band because they like to write and play their own music. They may give 【小题4】____________ in pubs or clubs, for 【小题5】_______   they are paid in cash. However, there was one band that started in a different way. It was called the Monkees and began as a TV show. The musicians were to play【小题6】_______  on each other as well as play music, most of which was 【小题7】            loosely on “The Beatles”. And the Monkees’ performances were 【小题8】           enough to be copied by other groups. After a year or so, they started to play and sing their own songs like a real band. Though the band 【小题9】   ____  up in about 1970, they reunited in the mid-1980s. They produced a new record in 1996, with which they 【小题10】          their former time as a real band.
The Olympic Games 【小题11】_________ the biggest sports meeting in the world. There are two main sets of Olympic Games -- the Winter and the Summer Olympics. Both of them are held 【小题12】______    four years on a【小题13】            basis. Nowadays all countries can take part. But only athletes【小题14】            have reached the agreed standard for their event will be 【小题15】____________ as competitors. Women are not only allowed to join in the Olympics but play a very important role.

背书填空 ( 每空一词，每空0.5分，共计15分)
【小题1】The Olympic ______ is “Faster, Higher, stronger”.
【小题2】______ there is a river, there is a city. Perhaps this is not always true, but it is true that many of the world’s greatest cities have been ______ on the banks of a river.
【小题3】In the 1984 Olympic Games, Carl Lewis from the USA won four medals in ______ and ______ and became one of the best ______ in the 20^th century.
【小题4】The Neva River flows ______ the centre of St Petersburg in Russia.
【小题5】Following the history-making ______ in the 2000 Sydney Olympic Games, China won another______ in 2001 which was not for medal.
【小题6】When asked about the ______ of his success, Steven Spielberg said that he ______ much of his success and happiness ______ his wife and children.
【小题7】If we know more about what causes endangerment, we may be able to ______ ______ before it is too late.
【小题8】Cellphones, or ______ phones, make it possible for us to talk to anyone from anywhere.
【小题9】If the new species is too strong or uses too much of the ______ in the habitat, some of the ______ species may become endangered.
【小题10】The latest cellphones have ______ such as games, music and an electronic calendar that will ______ you about appointments and important dates.
【小题11】People who go to a ______ Western dinner party for the first time may surprised by table ______ in Western culture. Knowing them will help you make a good ______.
【小题12】They are all used to their ______: that is, they have learnt how to live successfully in their habitat. When the habitat of a species is changed or _______ , the animal or plant has to either ______ to the change or find a new home.
【小题13】Chuck learns that we need friends to share ______ and ______, and that it is important to have someone to care about.
【小题14】The knife and fork that are ______ to your plate are a little bit bigger than the ones beside them.
【小题15】In 1776 America became an ______ country. After that, the ______ slowly began to change.

每空限填1个单词。
How to be a good listener
Everyone loves a good listener. But there are more reasons to develop the skill of listening than to win hearts or popularity contests.
Listening heals hurts and builds bridges. It gives us the ability to understand and empathize, to view the world from our own point. It can bring us wisdom over and above mere intelligence. But most importantly, it allows us to give the people around us the gifts they crave (渴望) most—a sense of worth.
As it turns out, there’s more to good listening than just keeping quiet and allowing someone to speak. Effective listening is actually a combination of two key communication skills: listening and verifying (确认).
Even when we’ve managed to hear a person’s entire message, we often interpret it wrong—according to our own understanding, experience, or prejudice. As an effective listener, your goal is to hear and absorb what another has to say……in exactly the way they mean it to be understood. Only then can you respond properly. This is much easier read than done, so here are a few helpful tips:
1. Give the speaker your full attention.
Stop talking and remove all distractions. Turn off the TV, your phone, or computer. Watch your body language. The way you look at the speaker, or the way you stand or sit, makes a huge difference. The right listening body language communicates that we are listening openly and attentively, and puts the other person at ease.
2. Be patient.
Not everyone is a gifted speaker. Some people take longer to find the right word to make a point. Others are too worried to get their message across properly. If necessary, ask the speaker to explain further. It will help him / her speak more exactly and it will help you hear and understand better.
3. Keep your emotions in check.
If what someone is saying creates an emotional response in you, make an extra effort to listen carefully. When we’re angry, frightened or upset, we often miss key parts of what is being said.
4. Hold your fire.
Don’t jump to conclusions immediately. A good listener doesn’t react until comprehension is complete. If you respond in a way that makes the other person defensive, even if you “win” the argument, you may lose something far more valuable.
5. Even if you think you understand. VERIFY.
Never assume you got the message right. Pause, think about what was said, and then ask “Is this what you meant?” or “Am I understanding this right?”
6. Empathize
Take a moment to stand in the other person’s shoes, to look at the situation from his / her point of view……especially when you’re being told something personal or painful, or something you strongly disagree with. The more shoes you are able to successfully stand in within your life time, the less puzzled you’ll find your life and relationships to be.

How to be a good listener
Everyone loves a good listener. But there are more reasons to develop the skill of listening than to win hearts or popularity contests.
Listening heals hurts and builds bridges. It gives us the ability to understand and empathize, to view the world from our own point. It can bring us wisdom over and above mere intelligence. But most importantly, it allows us to give the people around us the gifts they crave (渴望) most—a sense of worth.
As it turns out, there’s more to good listening than just keeping quiet and allowing someone to speak. Effective listening is actually a combination of two key communication skills: listening and verifying (确认).
Even when we’ve managed to hear a person’s entire message, we often interpret it wrong—according to our own understanding, experience, or prejudice.
As an effective listener, your goal is to hear and absorb what another has to say…in exactly the way they mean it to be understood. Only then can you respond properly.
This is much easier read than done, so here are a few helpful tips:
1. Give the speaker your full attention.
Stop talking and remove all distractions. Turn off the TV, your phone, or computer. Watch your body language. The way you look at the speaker, or the way you stand or sit, makes a huge difference. The right listening body language communicates that we are listening openly and attentively, and puts the other person at ease.
2. Be patient.
Not everyone is a gifted speaker. Some people take longer to find the right word to make a point. Others are too worried to get their message across properly. If necessary, ask the speaker to explain further. It will help him / her speak more exactly and it will help you hear and understand better.
3. Keep your emotions in check.
If what someone is saying creates an emotional response in you, make an extra effort to listen carefully. When we’re angry, frightened or upset, we often miss key parts of what is being said.
4. Hold your fire.
Don’t jump to conclusions immediately. A good listener doesn’t react until comprehension is complete. If you respond in a way that makes the other person defensive, even if you “win” the argument, you may lose something far more valuable.
5. Even if you think you understand. VERIFY.
Never assume you got the message right. Pause, think about what was said, and then ask “Is this what you meant?” or “Am I understanding this right?”
6. Empathize.
Take a moment to stand in the other person’s shoes, to look at the situation from his / her point of view…especially when you’re being told something personal or painful, or something you strongly disagree with. The more shoes you are able to successfully stand in within your life time, the less puzzled you’ll find your life and relationships to be.

I used to be the messiest person alive．Over the years, through watching others and by trial and error, I have finally found ways to come up with plans, organize them and follow through with them．
Make an outline of everything you need to have and do to make your plan happen．Make a list of all of the steps that need to be accomplished and think about what needs to be done．
Detail everything thoroughly and read over it so you can start coming up with some mental solutions of how to carry out your plans．
You should ensure that if for some reason way one doesn’t work, you have way two and way three to lean back on．Therefore, different ways are needed at hand．It’s just a matter of being organized．Chances are that there is always more than one way of doing things, and chances are that if one of those ways doesn’t work, one of the other ones will．
Committing yourself to finishing at least part if not all of your plan at once is also necessary．It will show that you not only have initiative to get things rolling, but that you are interested in the results obtained with making the move to get everything done．
If you make a commitment to finish before a specific time, make sure that you carry that out, and be sure to do everything in the way you said you would, within the time-frame you set for yourself．
Don’t try to tackle more things all at a time．All that does is delay your progress, distract you and make you lose your interest, motivation and energy．
Carrying out an effective plan requires being as organized as possible．You will only achieve this by sticking to the order of the plan and not deviating or trying to do more at a time．
Last but not least, you should never abandon things mid-project．It will only annoy everyone around you including yourself．Unfinished plans are a waste of time, energy and, in some cases, even money．
So, don’t be afraid of organization．The older we get, the more necessary it becomes to have the skills to follow through with confidence and to be able to carry through plans in an organized and manageable way．It pays to be organized, after all．

阅读下面短文，按照句子结构的语法性和上下文连贯的要求，在空格处填入一个适当的词或使用括号中词语的正确形式填空，并将答案填写在答题卡标号为31～40的相应位置上。
It was a winter morning, just before Christmas, while most people were warming up their cars, my husband, Trevor, had to ride his bike 4 kilometers away from home to work. On his   【小题1】   (arrive), he parked his bike outside the back door 【小题2】  usual. After 10 hours of labor, he returned to find his bike gone,  【小题3】 was our only transport. Trevor used it to get to work, and also the bike was used   【小题4】   (get) groceries, saving us from having to walk long distances from  【小题5】 we live.
I was so sad that I wrote to the newspaper and told them our story. Shortly after that, several people in our area offered to help. One wonderful stranger   【小题6】 bought a bike, and then called my husband to fetch it. Once again my husband had a way to get to and   【小题7】  his job. It really is   【小题8】  honor that a complete stranger would go out of their way for someone they have never met before.
People say that a smile can   【小题9】   (pass) from one person to another, but acts of kindness from strangers are even more so. This experience has had a spreading effect in our lives because it   【小题10】   (strong) our faith in humanity. And it has influenced us to be more mindful of ways, we, too, can share with others.

阅读下面短文，根据所读内容在表格中的空白处填入恰当的单词。
注意：每个空格只填一个单词。
Customer service refers to the way that companies behave towards their customers．It's the quality of service that determines whether the customer remains with the company． However, many a time organizations don't focus on customer relationship management, and that's what makes customers angry, which is one of the reasons why companies lose their customers．So customer service is vital and you should know how to improve it．
First of all, you need to realize how important the customers are．It's they who are the boss, and it's because of them that you get your pay checks．So do take your customers seriously．
Finding out the needs of the customers is another important customer service tip．You need to ask the customers the right kind of questions and think of the possible solutions which you can provide．Understand how they feel according to a particular situation, their body language, tone of voice and words they speak．Never make assumptions and think that you know what the customer wants．
Making customers feel they are important is an excellent way to serve them better．Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way．
In addition, there are some other skills which will help you in serving your customers better．For example, once you finish solving the problem for the customer, before, ending the call, always remember to ask if there is anything else you can do for them．' End the call with a "thank you"．If customers are angry, let them express their anger completely．Never interrupt or start speaking until they've finished．Once they've finished speaking, try to calm them down by apologizing．
In a word, always remember that if the customers remain happy, you'll be in business．

Stephen Covey’s book The 7 Habits of Highly Effective People is very popular among business people who want to improve their careers, but its rules can be applied to any area of life. For example, Covey’s rules can be used to improve relationships between parents and children or to improve the way you manage your time.
Covey begins by discussing habits and effectiveness, and why they are both important to success. According to Covey, for an action to become a habit, you must know what to do and why should do it. However, you also must want to do it. On the other hand, effectiveness means having a balance between success and a good relationship with the people around you. In order to be successful, you must have habits that make you able to deal effectively with others and your own personal life.
Next, Covey introduces the seven habits of highly effective people. The first three habits focus on personal growth. The next three habits are about how to get along with others. The seventh habit shows how to achieve physical, emotional and mental health.
Covey includes exercises to help you analyse your life. He challenges you to decide what you want to contribute to society in your lifetime. He does this by asking you to think about what people to say about you after you die. Your answer to this question will help you make better decisions about how to spend your time. In this way, you can challenge yourself to make your dreams and ambitions come true.
The 7 Habits of Highly Effective People has the potential to really improve your life.

I believe being honest is one of the greatest gifts. I know they call it a lot of fancy names,  【小题1】 upright and straightforward. And it’s still what makes a man a good citizen. This is my code, and I try to live by.
I’ve been in the taxi business for thirty-five years,   【小题2】 (know)there is a lot about it that is not so good. Because taxi drivers are tough, people get the wrong impression   【小题3】____they are bad. Taxi drivers are just like 【小题4】   people. Most of them will act as rude fellows. But almost every week you read in the papers that a taxi driver turns in money or jewels or like that people leave in their cars. Once, I found an emerald ring in my car. I remembered helping a lady 【小题5】 a lot of suitcases that day, so I went back to 【小题6】    I had dropped her off. It took me almost two days to wait for her in order to return her ring to her. I didn’t get as much as “thank you”. However, I 【小题7】   (feel) good because I had done what was right.
As far as I know,  【小题8】   (practice) everyone will give you something, because most Americans are fairly generous. I believe in God and try to be 【小题9】   good member of my parish（教区）. I try to act toward others like I think God wants me to act. I have been trying this for a long time, and the longer I try, the 【小题10】  (easy) it gets.

阅读下面短文，按照句子结构的语法性和上下文连贯的要求，在空格处填入一个适当的词或使用括号中词语的正确形式填空。
An 8.8­magnitude earthquake struck Chile on 27 Feb,2010.More than 300 people are reported __【小题1】__(kill) in Chile after a magnitude 8.8 earthquake hit the South American nation early Saturday，__【小题2】__(cause)considerable destruction as well，and creating tsunami warnings across the Pacific Ocean.
Rescuers worked frantically for hours to help survivors of the quake __【小题3】__centered 100 kilometers from the city of Concepcion but caused damage and deaths in several parts of Chile.
Homes，buildings and bridges collapsed or caught fire，cars __【小题4】__(overturn)，and the main international airport had to be shut down because of damage. One survivor said it was terrible. She said she thought she was not __【小题5】__(scare)of earthquakes but then，she says，it looked as if everything was going to collapse. There were at least eight aftershocks and tidal waves of up __【小题6】__ two meters that hit Chile’s coast. Residents in lowlying areas and living on islands off the mainland tried to flee __【小题7】__higher ground. Chile experiences many earthquakes but the early Saturday natural disaster was __【小题8】__of its most severe (剧烈的). Thorne Lay，a geophysicist at the University of California，Santa Cruz，said it was much stronger than __【小题9】__one that caused devastation(废墟)in Haiti last month，but probably less __【小题10】__(destroy)，because of where it was centered.