My mother made a promise ________ I passed the examination, she would buy me an MP4．
A．that B．that if C．if that D．that whether
It was Mr. Smith that you met at the meeting, _________?
A．wasn’t it B．was it C．did you D．didn’t you
The shop assistant was fired as she was _________ of cheating customers．
A．accused B．charged C．blamed D．caught
The situation _________ immediate action．Not a single minute should be wasted．
A．calls in B．calls on C．calls for D．calls off
—I’ve told her many times , and she still forgot about it!
—I understand．It’s true that she _______ be very forgetful sometimes．
A．can B．should C．ought to D．must
—You should have put your money in the stock market．I’ve seen people become rich overnight．
—________．Things are more complicated than you thought．
A．It’s easier said than done．
B．God help those who help themselves．
C．Practice makes perfect．
D．All that glitters is not gold．
Growing roots
When I was growing up, I had an old neighbor named Dr. Gibbs．He didn’t look like any doctor I’d 1 known．When Dr. Gibbs wasn’t 2 lives, he was planting trees．
The good doctor had some interesting theories 3 planting trees．He believed in “No pains, no gains”．He never 4 his new trees, which was 5 many people．Once I 6 why．He answered that watering plants spoiled them, and that if you water them, each following tree generation will grow 7 ．So you have to make things 8 for them．He talked about how watering trees 9 shallow roots, and how trees that weren’t watered had to grow deep roots in 10 of water．I took him to mean that deep roots were to be 11 ．I planted a couple of trees a few years back and I took good care of them．Two years of devotion has 12 trees that expect to be waited on hand and foot．Whenever a cold wind blows, they 13 and tremble their branches．Funny things about those trees of Dr. Gibbs’．The lack of water seemed to 14 them in ways comfort and ease never 15 ．
I used to pray for my sons that their lives will be 16 ．But lately I’ve been thinking that it’s time to change my 17 ．I know my children are going to meet 18 , and I’m praying they will be strong．The prayer for comfort is 19 met．What we need to do is to pray for deep roots, so when the winds blow, we won’t be 20 away．
1．A．even B．ever C．never D．hardly
2．A．taking B．making C．enjoying D．saving
3．A．dealing B．covering C．concerning D．considering
4．A．watered B．spoiled C．loved D．cared
5．A．against B．beyond C．within D．from
6．A．wondered B．asked C．wandered D．guessed
7．A．weaker and weaker B．stronger and stronger
C．taller and taller D．happier and happier
8．A．easy B．comfortable C．tough D．wonderful
9．A．made for B．made out C．brought down D．brought up
10．A．charge B．favor C．case D．search
11．A．treasured B．challenged C．respected D．liked
12．A．resulted in B．resulted from C．grown up D．grown into
13．A．dance B．shake C．spread D．stretch
14．A．harm B．raise C．benefit D．hurt
15．A．could B．might C．should D．must
16．A．hard B．sweet C．rewarding D．easy
17．A．mind B．thought C．idea D．prayer
18．A．hardship B．tragedy C．disaster D．needs
19．A．never B．seldom C．always D．often
20．A．given B．turned C．let D．swept
Have you ever noticed what happens to an idea once you express it? Just talking about it or writing it down causes you to make it clear in your own mind．How can you use this to increase your brain power? Start writing．
By putting thoughts into words, you are telling yourself the logic behind what you think, feel, or only partly understand．Often, explaining a thought is the process of understanding．In other words, you increase your brain power by exercising your “explain power”．
Another benefit of writing is that it helps you remember．Many, if not most, highly productive people are always taking notes．You can try keeping it all in your head, but if you keep a journal（日志） of your ideas the next time you’re working on a big project, you’ll probably have more success．
Want to understand a topic? Write a book about it． That’s an extreme example, but if you are learning something new, write a letter to a friend about it, and you will understand it better．Want to invent something? Write an explanation of the problem—why you want to solve it, and why it is worth solving, and you’re half-way there．
Writers don’t always write because they clearly understand something beforehand．Often, they write about something because they want to understand it．You can do the same．Writing will help bring you to an understanding．Give it a try．
1．According to the passage, writing can help you a lot EXCEPT_______．
A．to increase your brain power
B．to improve the ability to remember
C．to develop your interest in study
D．to strengthen the understanding of a topic
2．The underlined sentence “you’re half-way there” in the fourth paragraph means that______．
A．you are already successful
B．there’s a long way for you to go to reach your goal
C．you are left wondering what to do
D．you have been on the way to success
3．What would be the best title for the passage?
A．A Way on How to Write．
B．A More Powerful Mind Through Writing．
C．Brain Power Helps Improve Your Writing．
D．How to Start Your Writing．
4．Which of the following statements is TRUE?
A．Writing can cure people of their brain disease．
B．People who can keep all thoughts in mind are more likely to succeed．
C．Writing a book about one topic is the only way to understand it．
D．The more you write, the more logical you will be．
High-quality customer service is preached （宣扬） by many, but actually keeping customers happy is easier said than done．
Shoppers seldom complain to the manager or owner of a retail store, but instead will warn their friends, relatives, co-workers, strangers-and anyone who will listen．Store managers are often the last to hear complaints．“Storytelling hurts retailers（零售商） and entertains consumers,” said Paula Courtney, President of the Verde group．The store loses the customer, but the shopper must also find a replacement．”
The most common complaints include filled parking lots, cluttered（塞满了的）shelves, overloaded racks, out-of-stock items, long check-out lines, and rude sales people．
During peak shopping hours, some retailers solved the parking problems by getting moonlighting local police to work as parking attendants to direct customers to empty parking spaces． Retailers can relieve the headaches by redesigning store display, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions．Most importantly, salespeople should be skillful and polite with angry customers．
“Retailers who’re enthusiastic and friendly are more likely to smooth over issues than those who aren’t so friendly．” said Professor Stephen Hoch．“Maybe something as a greeter at the store entrance would help．”
Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the world．Retailers are hard-pressed to improve when they have no idea what is wrong．
1．Why are store managers often the last to hear complaints?
A．Most customers won’t bother to complain even if they have had unhappy experiences．
B．Customers would rather relate their unhappy experiences to people around them．
C．Few customers believe the service will be improved．
D．Customers have no easy access to store mangers．
2．What does Paula Courtney imply by saying the underlined sentence in paragraph 2?
A．New customers are sure to replace old ones．
B．It is not likely the shopper can find the same products in other stores．
C．Most stores provide the same．
D．Not complaining to the manager causes the shopper some trouble too．
3．What contributes most to smoothing over issues with customers?
A．Manners of the salespeople．
B．Hiring of efficient employees．
C．Huge supply of goods for sale．
D．Design of the store layout．
4．To achieve better shopping experiences, customers are advised to _____．
A．put pressure on stores to improve their service
B．settle their disputes with stores in a skillful and friendly way
C．voice their dissatisfaction to store managers directly
D．shop around and make comparisons between stores
对标有题号的每一行做出判断：如有错误（每行只有一个错误），则按下列情况改正：
该行多一个词：把多余的词用斜线（\）划掉，在该行右边横线上写出该词，并也用斜线划掉。
该行缺一个词：在缺词处加一个漏字符号（∧），在该行右边横线上写出该加的词。
该行错一个词：在错的词下划一横线，在该行右边横线上写出改正后的词。
Late in April, a photo show was held in our school．
It lasted a week and was great success! All the photos were taken 1．
by the students themselves．They were most color photos, but 2．
some were black-and –white ones , presented our school life, the beauty 3．
of nature, festival activities and so on．All the work of art were 4．
at show in the reading-room on the second floor．Every day a large 5．
number of students went to enjoy them, but they were surprised to 6．
find the photos were such wonderful that some teachers also were 7．
present．
Those whose photos were chosen the best are given different prizes． 8．
In the short, this photo show really made our life more colorful． 9．
We hope we will have much more activities like this in our school． 10．