CBC is a famous air company which has over twenty planes carrying passengers and goods, flying along 12 fixed lines all over the world. Its service is very good but some passengers are still not satisfied with it and that is why in 2008 and 2009 the company received letters of complaints from consumers or passengers who pointed out over a dozen kinds of problems which are divided in groups in the following table. Those about passengers’ things carried by the plane are Baggage problems. Consumer service refers to service work which passengers are not satisfied with. Over sales of seats are about the fact that more seats are sold and as a result the plane is too crowded to be safe. Refund(退票)problems appear when passengers fail to receive the money paid back to them because of what they have lost. Fares are problems about the price of tickets.

Consumer Complaints Received by the CBC

Category

2008

2009

Flight problems

20.2%

22.1%

Baggage

18.3%

21.8%

Customer service

3.1%

11.3%

Over sales of seats

10.5%

11.8%

Refund problems

10.1%

8.1%

Fares

6.4%

6.0%

Reservation & Ticketing

5.8%

5.6%

Tours

3.3%

2.3%

Smoking

3.2%

2.9%

Advertising

1.2%

1.01%

Credit

1.0%

0.8%

Special passengers

0.9%

0.9%

Others

6.0%

5.3%

Total Number of Complaints

2,998

1,792

By about what percent did the total number of complaints decrease from 2008 to 2009?

A. 40%          B. 60%          C. 75%          D. 100%

If the circle graphs below show total consumer complaints for 2008, which graph shows a dark part that is about Flight problems and Refund problems together?

A.              B.          C.              D.

From the passage we can know that _____.

A. customers are not satisfied with CBC

B. sometimes CBC sells more tickets than its plane’s most desirable seats

C. CBC has more than twenty planes which fly to all the capital cities of the world

D. customers can only buy tickets with ready money

Directions: Read the passage carefully. Then answer the questions or complete the statements in the fewest possible words.

This was no ordinary class. The students who came together were all science or engineering professors at Cornell University. They had interrupted their research to accept an invitation to take part in an unusual experiment: “an interesting week of poetry”. This class was part of a study to answer the questions: Why is science difficult for many non-science students?

The students in the poetry class listened to lectures and took notes. They had reading tasks and had to write three short papers. All students noticed one thing—the importance of spoken words. In science and engineering classes, the instructors put tables and drawings on the blackboard. But in this poetry class, the instructors just talked. They didn’t write anything on the board.

The scientists and engineers noticed one similarity between science and poetry. In both subjects, students need to find layers of meaning. Some layers are simple, clear, and on the surface; other layers are deeper and more difficult. This search for different levels of meaning doesn’t happen much in undergraduate science classes, but it is important later, in graduate school. And it is always important in humanities(人文科学).

Both the poetry instructors and their students learned something about teaching from this experience. One poetry instructor, for example, now sees the importance of using informational charts as he teaches. Most of the scientists agreed on several points. First, humanities classes might help science students to see patterns and decide which information is important. Second, the poetry class was fun. One engineer decided, “We need to change the way we teach engineering to make it an enjoyable experience for students.” But perhaps the most important result of the experience was this: All of the professors began to think about how they teach and how they can teach better.

(Note: Answer the questions or complete the statements in NO MORE THAN TWELVE WORDS.)

Why was this class very unusual?

The experiment was designed to help teachers find out ________.

The poetry class was different from science and engineering classes in that __________.

What influence did the experiment had on those professors?

 0  18880  18888  18894  18898  18904  18906  18910  18916  18918  18924  18930  18934  18936  18940  18946  18948  18954  18958  18960  18964  18966  18970  18972  18974  18975  18976  18978  18979  18980  18982  18984  18988  18990  18994  18996  19000  19006  19008  19014  19018  19020  19024  19030  19036  19038  19044  19048  19050  19056  19060  19066  19074  151629 

违法和不良信息举报电话:027-86699610 举报邮箱:58377363@163.com

精英家教网