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| The five R's are five questions that we ask ourselves all the time in order to judge whether we're doing a good job for our customers, having positive vendor(小贩) relationships, and dealing with our peers(同辈人)and those around us. Respect: Have you been respectful to whomever you're dealing with whether it's a customer, peer, or a vendor? And we define respect not as a respect for a superior, but a respect for someone because they walk on this planet with you. And you give them respect equally as you would do. Respond:Have you been responsive to the needs of your customer or the person you're dealing with? Many people say "You didn't react fast enough"and I actually don't agree with that philosophy. I think it's more that you're not responding fast enough. Reacting is a very emotional thing. Responding to somebody involves thinking about what you're doing so you can help them. Responding implies that you're listening to what they want and what they're saying, and you're trying to find a solution for them. Realistic:Have you been realistic about what you can or cannot do? If somebody comes to us with an unrealistic goal that they need fulfill (完成), then we need to immediately tell them that we can't do it. We will ruin our own reputation(名誉) through over promising. Responsibility: It's easy for one person to take responsibility, but it's difficult in an organization where each person has a job to do and different people are shepherding that project. Everybody has to go into it with the philosophy that this is my project and I own it collectively(共同地) with everybody else, but I'm going to make it a personal responsibility when this thing succeeds. Remembered:When you walk away from a situation with a customer, vendor, peer, or anyone in your organization, are you going to be remembered positively? And if you have done all of the other four R's, I think you are going to be remembered positively.
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| When I first came to the USA, I made friends with a neighbor who used to live only two blocks away from my street. This friend taught me a lot about American __1__, but in some __2__I had to learn the hard way, because we didn't have enough time together for me to learn all about American customs from him. One day this same friend invited me to a party. It wasn't a (n)__3__party, only some kind of informal gettogether. Since it was summer time he had a cookout where most of his American friends and relatives were known to me, but there were others I had never met before. It was the most __4__party for me when I noticed that. Everybody was wearing jeans and simple Tshirts for the day,__5__I arrived in proper dress with my shoes and my hair all fixed for a fancy party. It was hard to __6__my embarrassment to the other guests. When one of them turned around and said, "What nice clothes! What's the occasion?" I felt my __7__ burning hot. I didn't answer at all. If she knew how bad I already felt, she wouldn't have come near me. But she did. Maybe she didn't ask __8__to make me feel bad or uncomfortable, but my reaction had to do with the way I already felt.I could have told her I had to go to another party afterward, but I did not want to continue the __9__. Many times I thought of going home and __10__but I knew they would notice. It would be even __11__for me because I knew they would quickly think that I felt out of __12__. So I wanted to pretend that I was OK. I have already realized their customs are different from mine, but after I talked to my friend, I was more convinced that people here are more __13__. They care less about formality __14__it is a special occasion, like a __15__or a very formal invitation. | ||||
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