Apple is known for offering the best customer service in the consumer technology market, such as Lenovo, Google and Nokia, in customer satisfaction surveys every year .A particular story tells of how 题目和参考答案——青夏教育精英家教网—

题目内容

Apple is known for offering the best customer service in the consumer technology market, such as Lenovo, Google and Nokia, in customer satisfaction surveys every year .

A particular story tells of how an Apple store manager broke a rule to earn a new, 10-year-old customer for life.

Matt tells us this touching story:

My daughter has been saving her birthday money and allowance for almost 9 months so that she could afford an iPod touch with a camera in it.

As of this morning, she had saved the amount needed and headed to an Apple store in Utah with my wife. They arrived at 10:30 am, not realizing that the store would be closed from 11 am to 2 am that day. As they approach the store, two friendly Apple employees greeted them and said they were sorry, but they were closed.

My wife pointed to my daughter who had a mason jar full of cash in her arms and explained why they were there and also pointed out that it was not quite 11 am yet. They again said they were sorry, but could not let them in. My wife and daughter were sad and regretful, but understood and made their way to another store in the mall.

About three stores down, an Apple employee raced after them and explained that the manager was going to make an exception and let them in. Every one of the employees stopped what they were doing as my daughter approached the register.

As she took all of the cash out of the mason jar, one employee stepped forward and said, “I don’t mean to bother you, but I have to tell you that this made my day wonderful.”

After the transaction(交易), my daughter and wife were on their way out, the store manager raised his voice and said to all of the employees, “Everyone, please give a round of applause for saving her money and buying an iPod today.”

1.What can we learn from the first paragraph?

A. Apple doesn’t do well in the customer service.

B. Consumers are more satisfied with Apple

C. Nokia did better than Apple in the past.

D. Customer satisfaction surveys are made every two years.

2.According to the text, Matt’s daughter would like to have________.

A. a computer B. an iPhone

C. an iPod D. an iPod touch

3.According the passage, what is “a mason jar” ?

A. a money box B. a pot for cooking

C. a coffee cup D. a candy box

4.What is the text mainly about ?

A. A good example on how to bargain with an Apple employee.

B. How a girl and her mother tried to buy what they wanted.

C. A touching story about how Apple earned a new customer for life.

D. The reason why a girl wanted to buy an Apple product.

练习册系列答案

相关题目

When you find peace within yourself，you become the type of person who can live peace with others．

A．in B．by

C．for D．on

短文改错（共10小题：每小题1分，满分10分）

假定英语课上老师要求同桌中间交换修改作文，请你修改你同桌写的以下作文。文中共有10处语言错误，每句中最多有两处，每处错误涉及一个单词的增加、删除或修改。

增加：把缺词处加—个漏词符号（∧），并在其下面写出该加的词。

删除：把多余的词用斜线（＼）划掉。

修改：在错的词下划一横线，并在该词下面写出修改后的词。

注意：1．每处错误及其修改均仅限一词；

2．只允许修改10处，多者（从第11处起）不计分。

One evening two young man were walking in the street together. They tried to find a chance to steal everything. The clock struck twelve. Most of the people were in bed. Quickly they came to a house and it seemed everyone in the house had fallen asleep. Standing at the front gate, one man whispered in English to the other at a low voice, “You wait here and I’ll go around to the back door and then get into the house.” Suddenly out of the house ran a dog, barked at them. The two men was very frightened and ran away as fast as possibly. They didn’t stop until they get to a lonely place. The man said to the other in a surprise, “It’s too bad, but I hadn’t thought what the dog could understand English.”

Time	Event	Location	Audience
10：15 a．m. on Wednesday	BABY_AND_ME Babies from birth to 18 months old and their parents/caregivers can enjoy great books, lively songs, and rhymes, and meet other babies in the neighborhood. This program is limited to 35 participants.	Muhlenberg Library, Community Room	Children, Infant (0－18 months)
10：30 a．m. on Wednesday	OPEN_LAB Are you having trouble with your email? Don’t know how to cut and paste? Never touched a computer? This is the time and place for you to get ahead with 21st century technology! Bring your technology questions and/or your wireless enabled device and get one?on?one assistance, discover online tutorials, improve your skills, exceed the limits of your imagination！	St. George Library Center, TechConnect Lab	Adults
10 a．m. on Thursday	I_NEED_A_DOCTOR:_HEALTH_INFO_ONLINE Learn to find consumer health information online, including doctors’ credentials, hospital information, drug side effects, conventional and alternative medical treatments of diseases, diets, weight loss, nutrition and exercises, and how to evaluate these websites.	Kips Bay Library	Adults
12 noon on Thursdays	No talking, no cell phone, and no noise are required in our quiet study room. This room is open thanks to our volunteers, and is subject to their availability. If you are interested in keeping the quiet study room open more hours, please see a staff member about becoming a volunteer! Quiet Study Hours: Mondays 12－5, Tuesdays 1－5, Wednesdays 1－5, Thursdays 12－5, Fridays 10－3, Saturdays 10－3. Subject to cancellation /change of hours without prior notice.	67th Street Library	50＋， Book Lovers， Business? people

1.Who will probably take part in the event “BABY AND ME”？

A. Book lovers. B. Businessmen.

C. Infants. D. Adults 50＋.

2.Where will you go if you want to learn about computer technology?

A. Muhlenberg Library. B. St. George Library Center.

C. Kips Bay Library. D. 67th Street Library.

3.In which event can you work as a volunteer?

A. BABY AND ME.

B. OPEN LAB.

C. I NEED A DOCTOR: HEALTH INFO ONLINE.

D. QUIET STUDY ROOM.

Welcome to the Electronic (电子设备的) Village to find new ways of language teaching and learning.

Electronic Village Program (Thursday, June 18, 2015)

Nearpod

? 9:00 am to 10:00 am

? Room 501

Nearpod is a software program that creates a rich context (语境) for students to learn vocabulary. The worker will show how to use it.

TEO

? 2:00 pm to 3:00 pm

? Room 502

Our students come from different backgrounds but they all want to learn on-line. The presenter will use examples from his first on-line class to explain how any teacher can begin teaching on-line with TEO.

Kahoot

? 10:30 am to 11:30 am

? Room 601

Kahoot software can be used to create grammar tests which can be graded on a network. It can provide students with feedback (反馈).

Prezi

? 3:30 pm to 4:20 pm

? Room 602

Uses of Prezi in listening and speaking courses attract students' attention to speaking more fluently. The worker will show how students speak fluently on many topics, including introducing family, friends, and hobbies.

1.Nearpod can be used to ______.

A. offer grammar tests

B. teach listening on-line

C. help vocabulary learning

D. gain fluency in speaking

2. If you want to improve your speaking skills, you can go to____________.

A. Room 501 B. Room 502 C. Room 601 D. Room 602

3. Which of the following can assess(评估) your grammar learning?

A. Nearpod B. Kahoot C. TEO D. Prezi

4. A teacher who wants to learn on-line teaching is expected to arrive by ______.

A. 9:00 am B. 10:30 am

C. 2:00 pm D. 3:30 pm

The new spokesperson of China’s Foreign Ministry, Ms Hua is reported _______ in Jiangsu Huaizhou High School.

A. to study B. to have studied

C. to have been studied D. to be studying

阅读下面短文，从短文后各题所给的四个选项（A、B、C和D）中，选出可以填入空白处的最佳选项。

John Smith and Sam Bush were experienced professional mountain-climbing players. But they would never forget the life-changing moments on the Andes mountains. They reached the top but on their way back conditions were very . John fell and broke his leg. They both knew that if Sam alone, he would probably get back . But Sam decided to risk his and try to lower John down the mountain on a rope （绳）.

As they down, the weather got worse. Then another occurred. They couldn’t see or hear each other and, , Sam lowered his friend over the edge of a precipice（峭壁）. It was for John to climb back or for Sam to pull him up. Joe’s was pulling Sam slowly towards the precipice. , after more than an hour in the dark and the icy cold, Sam had to . In tears, he cut the rope. John into a large crevasse（裂缝）in the ice below. He had no food or water and he was in terrible pain. He couldn’t walk, but he to get out of the crevasse and started to towards their camp, nearly ten kilometers .

Sam had the camp at the foot of the mountain. He thought that John must be , but he didn’t want to leave . Three days later, in the middle of the night, he heard John’s voice. He couldn’t it. John was there, a few meters from their tent, still alive.

1.A. successfully B. carefully C. hurriedly D. early

2.A. similar B. difficult C. special D. normal

3.A. climbed B. continued C. worked D. rested

4.A. unwillingly B. regretfully C. slowly D. safely

5.A. life B. time C. health D. fortune

6.A. lay B. went C. settled D. looked

7.A. damage B. storm C. trouble D. change

8.A. by chance B. by mistake C. by choice D. by luck

9. A. unnecessary B. practical C. important D. impossible

10.A. height B. strength C. weight D. equipment

11.A. Surely B. Patiently C. Finally D. Quickly

12.A. stand back B. take a rest C. hold on D. make a decision

13.A. jumped B. fell C. escaped D. backed

14.A. managed B. planned C. waited D. hoped

15.A. run B. move C. skate D. march

16.A. around B. away C. above D. along

17.A. headed for B. travelled to C. returned to D. left for

18.A. dead B. hurt C. weak D. late

19.A. secretly B. immediately. C. tiredly D. anxiously

20.A. believe B. find C. make D. accept

Directions: Complete the following passage by filling in each blank with one word that best fits the context.

Belgian architect Luc Schuiten thinks that modern society is driving 1._______into environmental doom, 2.________ our fuel-burning, sea level-raising ways that are gradually sweeping away countries from the map.3.________ solution to such a huge problem, he believes, 4.________ be equally huge — nothing short of a complete rebuilding of how we build cities.

In Schuiten’s opinion, blocks of concrete and glass buildings are replaced with sprouting plant (发芽植物) structures shaped 5.________ trees and lotus flowers. Schuiten calls his nature-inspired cities “vegetal cities”.

Many features in these fantastical cities are modeled after creatures like flowers and vegetables. For example, the “city of the waves” is designed to grow 6._______ the shores of a lake. It is built onto the shores of a lake. It is built onto the connective roots, 7.________ grow on trees in tropical forests. Habitats are built into these trees using materials that pattern upon silkworm cocoons(蚕茧). 8.________ you need to run to the store for groceries, you can use a network of bridges hanging from tree to tree.

阅读下面短文，从短文后各题所给的四个选项（A.B\C和D）中，选出可以填人空白处的最佳选项，并在答题卡上将该项涂黑。

The easy way out isn't always the easiest. I learned that lesson when I decided to treat Doug, my husband of one month, to a special meal. I to make homemade bread. Knowing the bread would take time, I it as soon as Doug left for work.

As I was not in cooking, I thought if a dozen was good, two dozen would be better, so I .everything. As Doug loved oranges, I also opened a can of orange and it all into the bowl. Soon there was a sticky dough（面团）covered with yellowish marks. Realizing I was ，I put the dough in the rubbish bin outside so 1 wouldn't have to Doug laughing at my work. I went on preparing the rest of th ,and when Doug got home, we sat down to Cornish chicken with rice. He tried to enjoy the meal but seemed . Twice he got up and went outside, saying he heard a ．

The third time he left, I went to the window to see what he was doing. I saw Doug standing about three feet from the ,holding the lid up with a stick and looking .When I came out of the house, he dropped the stick and explained that there was something in our rubbish bin. Picking up the stick again, he held the lid up enough for me to see. I felt .But I stepped closer and looked harder. Without it was my work. The hot had caused the dough to double in size and the fermenting yeast（酵母})made the surface. and sigh as though it were breathing.

I could see why Doug was shaken. I had to admit what the“ "was and why it was there. I don't know who was more by the whole thing---Doug or me.

1.A. chose B. managed C. had D. remembered

2.A. looked for B. got ready for C. started on D. worried about ，

3.A. weak B. interested C. successful D. experienced

4.A. used B. collected C. doubled D. tried

5.A. poured B. watered C. dipped D. threw

6.A.pleasant B. ugly C. big D. light

7.A. defeated B. injured C. dropped D. lost.

8.A.feel B. keep C. face D. stop

9.A. bread B. orange C．rice D. meal

10.A.disappointed B. disturbed. C. frightened. D. ashamed

11.A. voice B. cry C. shout D. noise

12.A.window B. house C. rubbish bin D. door

13.A. around B. upward C. inside D. out

14.A. alive B. important C. new D. different

15.A. happy B. cold C. angry D. inspired

16.A. hesitation B. doubt C. delay D. exception

17.A. pot B. floor C. earth D. sun

18.A. burn B. walk C. shake D. work

19.A. art B. work C. trouble maker D.living thing

20.A. embarrassed B. nervous C. regretful D. awkward

试题分类