题目内容
Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.” Actually, not all stores in America roll out the red carpet for their customers. But wherever you go, good customer service means making customers feel special.
People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow you to compare prices easily. Instead, people often “let their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.
When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the clear signs that label each department make shopping a breeze. Customers usually don’t have to ask how much items cost, since prices are clearly marked. And unless they’re at a flea market or a yard sale, they don’t bother trying to bargain.
When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you” from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car.
1.By quoting (引用) the McDonald’s ad: “We do it all for you”, the author intends to_______.
A. suggest that customers believe what commercials say deeply
B. show readers the American idea on good customer service
C. express all the stores pay much attention to the customers
D. persuade readers to choose the stores with ads correctly
2.In the USA, what may you do at first if you want to do some shopping?
A. To visit a professional street with lots of similar stores.
B. To compare prices in many shops in the same street.
C. To make phone calls and get better shopping choices.
D. To receive other customers’ answers to the questions.
3.Which of the followings shows American stores offer convenience to customers in this passage?
A. The store clerks don’t usually sit around watching TV or playing cards.
B. Some stores offer price bargain to the customers like a yard sale.
C. The clerks give customers a smile and a warm “thank you” after paying.
D. Some stores open new checkout lanes when the lanes are crowded.
4.Which of the following can be the best title of this passage?
A. Customer Service in AmericaB. Excellent Stores in America
C. Shopping Rules in AmericaD. Being King or Queen in America
1.B
2.C
3.D
4.A
【解析】
试题分析：这篇文章讲的是美国的消费者服务，美国人做为消费者每天都享受的是国王和女王的待遇。
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考点：考查社会现象类短文
课堂全解字词句段篇章系列答案
步步高口算题卡系列答案For years, researchers have looked into a possible relationship between heat and violence. There are conflicting results over whether there is an actual connection between rising anger and rising temperature, but the murder rate constantly increases during the months of July and August, according to the FBI's annual crime report.
Many police chiefs say they put more policemen on the streets when the heat rises. “Calls for service always increase from May, June, July to August，” said New Bedford's Captain Richard Spiriet. “The longer period of time you have the heat, the worse it is. It's just the opposite in the winter time.”
Craig Anderson, a professor and specialist in social psychology at Iowa State University, argues the evidence is clear. “As the temperature goes up, people become more uncomfortable. They become easier to get angry，” he said. “That increases the possibility that a small conflict will be interpreted as more major.” Anderson conducted a couple of studies looking at crime rates over the course of several years within the same area to see when most violent crimes occurred. He found that violent crimes were more likely to occur on hot days and hot months—even hot years had higher violent rates than cold years, according to his research.
Other researches show it is not so much the physical climate, but rather the social climate, that causes increased violence. “During the summer months, people stay up later. They talk with their neighbours. They party with their friends，” said Jack Levin, director of the Brudnick Centre on Violence and Conflict at Northeastern University. “It is more likely to be large numbers of people interacting, and they are more likely to argue.”
Perhaps the realization that there is a link will help spur people in an argument step back and say “Let's cool off.”—both literally(字面上地) and figuratively(比喻地)．
Title | Heat and violence |
Theme | Violence possibly has a 1.________ with heat. |
Facts | ☆July and August witness the2.________ increase of murder rate. ☆More policemen are called in with the heat 3.________． ☆People get angry more 4.________ as the temperature goes up. |
5.________ of the research | ☆Fewer violent crimes occur on 6.________ days. ☆The 7.________ climate causes increased violence. ☆People usually go to8.________ later during the summer months. ☆It is more likely to be 9.________ when people chat with each other. |
Conclusion | 10.________the link will help people in an argument cool off. |