题目内容

【题目】Computer technology has its own special words. One example is the word “mouse”. A computer mouse is not a small animal that lives in buildings or open fields. It is a small object that you move around on a flat surface in front of a computer. The mouse moves the pointer on the computer screen. Computer expert (专家) Douglas Engelbart developed the idea of the mouse in the early 1960s. It was called a mouse because it had a tail at one end. The tail was the wire (电线) that connected it to the computer.

Using a computer takes some training. People who are experts are sometimes called hackers. A hacker is usually a person who writes software programs in a special computer language. But the word “hacker” is also used to describe a person who tries to steal information from computer systems.

Another well known computer word is Google, spelled g-o-o-g-l-e. It is the name of a popular “search engine(引擎)”for the Internet. People use the search engine to find information about almost any subjects on the Internet. People who started the company named it Google because in mathematics, googol, spelled g-o-o-g-o-l, is an extremely large number. It is the number followed by one hundred zeros.

When you “Google” a subject, you can get a large amount of information about it. Some people like to Google their friends or themselves to see how many times their names appear on the Internet. If you Google someone, you might find that person’s name on a blog. A blog is the shortened name for a Weblog. A blog is a personal Web page. It may have stories, opinions , pictures and links(链接) to other Web sites. Some people add information to their blogs every day. People who have blogs are called bloggers.

Blogs are not the same as spam. Spam is unwanted sales messages sent to your electronic mailbox...

【1According to the passage, which of the following is TRUE?

A. A mouse didn’t have a wire at the beginning.

B. Hackers steal information from computer systems.

C. Hackers can only write special computer language.

D. A mouse attracts more people to play computer games.

【2The company was named Google mainly because __________.

A. this name was very interesting

B. there were many zeros in this name

C. it was very easy to remember this name

D. it stands for an extremely large number in mathematics

【3What would most probably be talked about next?

A. More about the word spam.

B. More about sales messages.

C. More about blogs and bloggers.

D. The use of an electronic mailbox.

【4What would be the best title of the passage?

A. Google and Blog.

B. What’s Google.

C. Computer Technology.

D. Special Computer Words.

【答案】

【1】B

【2】D

【3】A

【4】D

【解析】

试题解析:这是一篇关于电脑语言的文章,主要写了mouse(鼠标),Hacker(黑客),Google(谷歌),blog(部落格),Spam(垃圾邮件)这几个电脑新词的出现及意思,由来等。

【1】推理判断题。由第一段最后一句“It was called a mouse because it had a tail at one end. The tail was the wire (电线) that connected it to the computer.“它之所以叫做鼠标是因为它的一端有条尾巴,这条尾巴就是与电脑连接的电缆,可知,自鼠标出现开始,就一直有电缆。故选项A排除。由第二段第四句“But the word “hacker” is also used to describe a person who tries to steal information from computer systems.可知,黑客也用来形容那些试图从电脑系统中窃取信息的人,而并不仅仅指会写特殊电脑语言的人。故选项C排除。由第一段第三句“A computer mouse is not a small animal that lives in buildings or open fields.”可知,电脑老鼠并不是指生活在建筑物或开放牧场里的小动物,而是指用来点击电脑屏幕的鼠标,并且文中并没有提到这能吸引人们去玩电脑游戏。因此,老鼠并不能吸引很多人玩电脑游戏。选项D排除。故选B

【2】细节理解题。由第三段第四句“People who started the company named it Google because in mathematics, googol, spelled g-o-o-g-o-l, is an extremely large number.“可知,最初将公司命名为Google是因为数学运算。因为Googol拼写为:g-o-o-g-o-l,是10的100次方,这是一个极大的数字。所以命名为Google是因为这个单词代表的是数学里的一个极大的数字。故选D。

【3】推理判断题。由最后一段“Blogs are not the same as spam. Spam is unwanted sales messages sent to your electronic mailbox...“,部落格和垃圾邮件不是一样的。Spam(垃圾邮件)是指发到你的电子邮箱里但你并不想要的营销类信息,可知,最后一段主要是在说Spam,并且在结尾处用的省略号,所以接下来的一段应该是写关于Spam的。故选A。

【4】标题选择题。全文主要讲了一下几个网络新词:mouse(鼠标),Hacker(黑客),Google(谷歌),blog(部落格),Spam(垃圾邮件)。所以文章的标题应为:特别的网络词语。故选D。

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【题目】Write NO MORE THAN THREE WORDS for each answer.

A consumercomplaint or customer complaint isan expression of dissatisfaction on a consumer’s behalf to a responsible party. It can also be described in a positive sense as a report from a consumer providing documentation about problems with a product or service.

So what are the common reasons for customer complaints? The most common complaints about retail(零售) storesfall into several aspects. First, they have to circle the filled parking lot endlessly, which is a waste of time and a test for their patience. They also can’t stand clutteredshelves, over-loaded racks, out-of-stock items and long check-out lines. Worst of all, sometimes some salespeople are rude, turning their mood into a bad one.

In fact, some modern business consultants urge businesses to view customer complaints as a gift but not a trouble.Some retailers, however,ignore complaints or deal with them dishonestly, which can cause a chain of events like bad reputation, leave theirbusiness with fewer and fewer customers. The resulting “snowball effect” can be disastrous to retailers.In the most severe cases, it can even cause companies to shut down.

Increasing competition is forcing companies to take more effective measures to satisfycustomers and better their customer service.During peak shopping hours, some moonlighting(业余兼职的) local police have been employed as parking attendants bysome retailers to solve the parking problems. Some hire flag wavers to direct customers to parking spaces that are empty. This guidance can avoid confrontation between those eyeing the same parking space.Retailers can relieve the headache by redesigning store layouts, pre-stocking sales items, hiring the cashiers with much experience, and having sales representatives on hand to answer questions.Most importantly, salespeople should be trained to deal with angry customerswith politeness.Try their best to resolve the problem if they can.

Quickly and properly solving customer complaints can help retailers smooth over issues and their business can grow and prosper.

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